I come from a call center experience from 2006 till 2015, leaded different positions from agent to floor walker to supervisor, Manager and senior training manager with well know brand Vodafone
Relevant Skills and Experience
Team working, egalitarian, supportive, dependable, collaborative, Self-management, managing stress, self starting,Problem solving - getting things done, working with operational difficulties
Proposed Milestones
$300 USD - Positive language Our goal is driving the conversation to present solutions in the best way possible
$300 USD - Call Handling Etiquette and Transfer Protocol & Call Sequence
$300 USD - Quality session ( Welcoming, Behaviour, Resolution, closing the call
$300 USD - Effective Questioning, how & what question you should ask to lead the conversation.
Additional Services Offered
$300 USD - How to handle angry customers
$300 USD - Vocal Impact ( Pitch - Stress on words - Energy - Pace - Volume)
$300 USD - NPS The Basics on the Net Promoter Score
I would like to know more about the product and the targets.