Hello , I want someone to prepare an escalation matrix document and template (PPT) to IT infrastructure team like L1,L2,L3 ,L4 support with workflows ,service desk flow chart model , 24/7 Model ,with help line no .ITIL 4 process . Ex: We have a 20 Member team which we need to set a Help desk for IT Infrastructure operations -24/7 working model, Workflow , Escalation Matrix Teams Server Team L1 team Storage Team Linux Team Cloud Team Network Team Management Hierarchy as follows Team Member-->Technical Manager-->Project Manager-->Head of IT Operations
4 freelances font une offre moyenne de 1138 ₹ pour ce travail
Hi! I work for a multinational company and am ITIL certified. I could easily deliver the slides as well as an escalation matrix for you.
I have total 10 years of experience in L1, L2,L3,IT Support,Active Directory administration,azure active directory setup and configuration,active directory migration, windows Server administration(2008,2008r2,2012, 201 Plus
Hi There, i can help you out for your requirement please let me know if you are interested. we can close this in one day
.am vijay with 20 yrs experience In ITSM /ITIL V4 CERTIFIED Can able ot handle task effectively kindly let me know scope of work