I have setup Live Agent so that the button to initiate the pre-chat dialog, which is a visual force page, is in our Customer Portal. I need to retrieve the user’s first name, last name and email so that the agent can have this referenced in the Live Agent Console chat.
The live chat when requested by an authenticated logged in user, there shouldn't be a pre-chat form, the details must be pulled up from the external portal and fields in the chat console must be auto populated. The user details are stored in the portal external table.
Need to be done asap.
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Hi, SFDC Certified Cloud Consultant with knowledge on communities, live agent , console for Service implementations. Looking fwd to hear from you.
Hello, We have good experience in installing and customizing live agent, we can fullfil this requirement in short span of time. Please feel free to get in touch with us for any further details required, Thanks Plus