Fermé

Build a Customer Help Desk System

I need a Help Desk system built.

All features of a standard help desk, to also include:

Design:

-Simple design needed. Nothing fancy. No logo needed, already have it.

Operators/Agents:

-Roles ... assign roles (Departments, etc.)

-Departments... create multiple depts and manage them

-Add common responses (canned responses)

-Add signature at bottom of each staffs response

Admin:

-Need Admin panel

-Manage/Add/Delete (unlimited staff accounts)

-Admin can add/delete/manage all aspects of help desk/tickets

-Can add/delete users & staff

-Need a "Que" of all open tickets in admin dash board

Alerts:

-Alert department staff (via email) when a new ticket to their dept is submitted

-Alert users (via email) when a response to their ticket was made

Ticket Management:

-Each ticket is assigned a unique ticket id #

-Can change status (Open, Close, Waiting for User Response etc)

-Can add private note for other staff to view only

-Each ticket must have time/date stamp

-Have a simple rating/feedback system to rate if the Staffs response was helpful and their problem was solved.. sends via email once closed.

-Sort tickets by Department, Age of ticket (older at top of page)

-Search by user email or ticket #

-Tickets can be routed to a specific department/agent

-Ticket priority (low, medium, high) ... organizes priorities and displays highest first.

-Admin and CSM set priority.

Users:

-Users can sign up, edit/manage account info (email/password/etc)

Sign In:

-Sign in using email and password created by user

-Forgot password feature that emails user password (to email on file)

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***NO PLACEMENT BIDS***

BID THE AMOUNT YOU WILL CHARGE/TIME IT WILL TAKE. Write clean commented code. I will own all rights to code/project. You can not resell/clone the work you do for me (as is. you can reuse code if major changes are made). You can use open source code or code you already have and tailor it to my needs.

Compétences : Conception graphique , HTML, MySQL, PHP, Design de site internet

Voir plus : waiting staff, standard rate for logo design, sign in desk, on desk, new age of logo design, logo create stamp, help me design my own logo, graphic design roles, graphic design desk, fancy signature, design stamp logo, design my own unique logo, dash design, create my own private logo, create logo for stamp, create logo for staff management system, create a signature logo, create a logo help, design traffic control system intersection help ease congestion, help customer service business hours, email help customer service, help write story specific words, show listings specific agent open realty, build taobao agent website, system requirement specification customer accounting system

Concernant l'employeur :
( 6 commentaires ) Orlando, United States

N° du projet : #8472355

24 freelance ont fait une offre moyenne de 906 $ pour ce travail

best1

Hello, We read your requirement about custom help desk system application & we are absolutely sure that we can provide you such website with all required functionalities defined in project scope. We are expertise in s Plus

200 $ USD en 30 jours
(301 Commentaires)
9.9
madhavdutta

Hello Dear, Hope you are doing well !! I have gone through your project description and as per my understanding you are looking for a Customer Help Desk System to be developed. For fulfilling your requirement we Plus

1948 $ USD en 30 jours
(212 Commentaires)
8.8
RaddyxTechnology

Hi, I have gone through your project description and could assure you the best of the solution. I am taking it as an opportunity and ready to deliver my best. We will be using open source LAMP technology to dev Plus

1621 $ USD en 35 jours
(214 Commentaires)
8.0
ngscoder

Hi I have read your complete requirements and understood them pretty well. I know exactly, what you need and how it should work. I will create a comprehensive database at first and get it approved from you prior Plus

684 $ USD en 18 jours
(205 Commentaires)
7.5
toxsltech

Hi, Greetings !! SOLUTION READY !! Please have a look and discuss further Details: [url removed, login to view] Please visit our portfolio for more work references: - [url removed, login to view] About Us Plus

865 $ USD en 10 jours
(57 Commentaires)
7.4
gkws

Dear Hiring Manager, Greetings !! I hope your day is going well and all is good with you. We would like to discuss the project in details before confirming the bid, so kindly let me know when you are available. Plus

1030 $ USD en 20 jours
(51 Commentaires)
6.6
mikeblane

Warm Regards, I am pleased to inform you that your PR matches our expertise who own all the right credentials to execute this job in a very proficient way with a proven track record (more than 97% Completion ratio) whi Plus

736 $ USD en 18 jours
(61 Commentaires)
6.5
Techizer

Greetings!! We are very committed, honest, and reliable, and we try our best to provide customized designs and quick responses. Our best strategy in winning a project is to show our portfolio, and respond quickly to i Plus

894 $ USD en 20 jours
(104 Commentaires)
6.7
magrirocks

Hi I have read your project description completely and understood it very well. I can do this project for you as I am a professional Web Designer and Developer with over than 7 years of experience. I will be happy Plus

1263 $ USD en 30 jours
(35 Commentaires)
6.0
Churaliya

Hello there, I have previous experience with similar system. I cam build this un 3 days. And I can start right now. Regards.

228 $ USD en 3 jours
(46 Commentaires)
6.1
dinastalb

Ah, it is good to see another serious job posting on here! I can absolutely help you with your web development project. We specialize in eCommerce, Advanced/Complex web development and Mobile App Development. You can Plus

6315 $ USD en 90 jours
(30 Commentaires)
6.6
chandankandar007

i ve read your requirements, don't worry we are very professional and your work will be done very professionally, you will be getting all the securities. if you have any doubt then just have a look at my portfolio. Plus

368 $ USD en 14 jours
(27 Commentaires)
6.3
appleofficer

A proposal has not yet been provided

1000 $ USD en 3 jours
(45 Commentaires)
5.7
onlinewebdesign

Thanks for the consideration! I read and understand the requirements. I am ready to start on the project ASAP. I will not use any ready made script for the management system but will design my own according to your Plus

388 $ USD en 20 jours
(4 Commentaires)
5.4
websolutions008

Hi, This is Angel We could able to build a customer help desk system. Payment could be released after you are completely satisfied with our output. our recent online store wordpress site in woocommerce. http:// Plus

1052 $ USD en 10 jours
(29 Commentaires)
5.3
amitarai

Hello My name is Pranav I have checked the details shared by you Please consider my bid and we can discuss more so that i can assist you in better way my services always with you even we complete the project sk Plus

750 $ USD en 30 jours
(79 Commentaires)
5.6
amitsinghal1986

I have more then 6 year experience in the field of web and software development , completed more then 80 projects successfully from the scratch. I believe in work speak more then words . so please see the following li Plus

887 $ USD en 30 jours
(16 Commentaires)
5.2
ahmednayl12345

hi we are Egyptian team work on programming since 2011 we have team of professional designers and team of professional developers we have time and experience to finish your as you like we will maintenance the p Plus

250 $ USD en 10 jours
(13 Commentaires)
3.7
leverage1

It looks like you want this developed from the ground up strictly for you. No readymade scripts. Our bid reflects that. Time frame: Two months Payment via milestones: To be mutually decided Let me introduce ours Plus

3000 $ USD en 60 jours
(1 Commentaire)
3.8
TWD11

Δεν έχει γίνει καμιά πρόταση ακόμα

722 $ USD en 3 jours
(1 Commentaire)
2.8