About the Position
We are looking for a Community Hero to join our team as a freelancer and assist our players throughout their gaming experience, guiding them through features and functionalities and recommending solutions to possible issues.
If you’re an excellent communicator, familiar with helpdesk software, native in German and fluent in English (more languages are a plus), we’d love to meet you!
Respond to customer queries in a timely and accurate way.
Identify customer needs and help customers use specific features.
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
Keep track of technical issues and useful discussions with customers.
Monitor customer complaints on social media and reach out to provide assistance.
Share feature requests and effective workarounds with team members.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share it with our Product team.
BSc in Business, Marketing, Information Technology or other relevant fields.
Native German and fluent English. Working knowledge of Spanish, Portuguese, Italian, French, Russian or Turkish will be considered a plus.
Excellent communication and problem-solving skills.
Customer service orientation.
Excellent organizational and analytical skills.
Familiarity with our industry and social media is a plus.
Experience using help desk software and remote support tools.
Ideally, you have a love for the mobile word and trivia games as well as a general understanding of the gaming industry.
Fanatee is a mobile gaming startup founded in 2013. Since then, our goal has been to enable people to play our games anytime, anywhere. We believe that quality is the key to success. Our creative processes are well planned and carefully detailed, and our talent lies in turning great ideas into great businesses: our games hit over 50M downloads worldwide.
Our dream allows us to do what we love the most: work with talented, passionate people and give them the opportunity to achieve goals as big as they can dream of.
If you want to share this ride with us and join a light, fun and focused environment that breathes innovation and game culture, apply now! [login to view URL]