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I need an experienced full-stack developer to design and build a browser-based CRM and customer support portal. The application must live on the web first: users will log in from any modern desktop browser, and the layout should responsively adapt to tablets and phones. Core objectives • Contact & lead management with custom fields and advanced search • Ticketing module that lets customers open, track and update requests, complete with SLA timers, internal notes and file attachments • Role-based access so agents, supervisors and admins each see the right dashboards • Real-time notifications (web sockets or equivalent) for status changes and new messages • Analytics area summarising pipeline health, response times and customer satisfaction Although the initial deliverable is the web app, I want the underlying architecture—API layer, database schema and authentication tokens—structured so native clients can be added later on both iOS and Android without major refactoring. Tech guidance I’m open on stack (Laravel, Django, Node/Express, or similar paired with React, Vue or Angular on the front end) as long as it is well-documented, RESTful (or GraphQL), secure (OAuth 2 / JWT) and easy to maintain. Cloud deployment on AWS, GCP or Azure with CI/CD pipelines is preferred. Acceptance criteria 1. A responsive web application deployed to a staging URL with sample data populated 2. Source code in a private Git repository, commit history showing incremental progress 3. README covering environment setup, build steps and deployment instructions 4. Postman (or Swagger/OpenAPI) docs for every exposed endpoint 5. Two-week warranty period to fix critical bugs discovered after hand-over Please include relevant portfolio links and a brief outline of the stack you’d choose and why. I’m ready to start as soon as the approach sounds right.
Project ID: 40482014
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72 freelancers are bidding on average ₹29,451 INR for this job

Hello, I can build your CRM and customer support portal with a scalable architecture designed for future iOS and Android apps. ✔ React + Laravel/Node.js (recommended) ✔ Contact & Lead Management with advanced search and custom fields ✔ Ticketing system with SLA tracking, internal notes, and attachments ✔ Role-based dashboards for Agents, Supervisors, and Admins ✔ Real-time notifications using WebSockets ✔ Analytics & reporting for pipeline, response times, and customer satisfaction ✔ REST APIs, JWT/OAuth authentication, Swagger documentation ✔ AWS/GCP deployment with CI/CD pipelines My focus is on creating a secure, maintainable platform with clean code, comprehensive API documentation, and a mobile-ready backend architecture. Available to start immediately and discuss the project scope and milestones. Best Regards, Srashtasoft
₹25,000 INR in 7 days
7.0
7.0

As a seasoned full-stack developer, I have amassed over a decade of experience building robust, high-quality applications for businesses across diverse industries. I am well-versed in all the technologies and frameworks you've identified: Node.js, React, Vue.js, Python, PHP, Laravel, Django, Ruby on Rails—the list goes on. Rest assured, I am not a jack of all trades; I am truly proficient in each one your project requires. Furthermore, I want to emphasize that having a deep understanding of both front-end and back-end development enables me to create an integrated and efficient application that will not only meet your current needs but also set you up for future growth. In terms of your tech guidance, I can definitely deliver on the stack you mentioned: Laravel (or similar) paired with React (Angular is also an option). In addition to my technical expertise, I pride myself on my transparent and proactive communication skills that promote effective collaboration between developers and clients. My goal is always to understand your specific needs and objectives clearly so that I can deliver tailor-made results efficiently. Post-handover support & maintanence is also something you can count on me for.
₹25,000 INR in 7 days
7.1
7.1

As a seasoned Full Stack Developer with over a decade's worth of experience, I have successfully completed more than a hundred projects, many of which required the very specifics your project outline demands. My prowess in both front and back-end development, along with my expertise using varied technologies like React, Laravel, and AngularJS, is tailored exactly for challenges as complex as yours. Moreover, I'm well-versed in creating responsive web apps, including those which Fred Holt Summaryview on different devices. This will ensure that your CRM and customer support portal not only functions seamlessly on modern desktop browsers but also responsively adapts to tablets and phones – an essential aspect you seek. Lastly, the diversity of projects I have taken up has honed my capabilities in API Development, Database Management and Security - fitting Go-Live-ready attributes you require. I promise to deliver more than just a CRM Support Web Portal; by leveraging my insights into working with AWS cloud deployment and CI/CD pipelines, you can be assured your application will be resilient by design and easy to maintain. Let's join forces and create the efficient and scalable web portal you envision!
₹37,500 INR in 7 days
6.4
6.4

Hi, I came across your project "CRM Support Web Portal Development" and I'm confident I can help you with it. About Me: I'm a full stack developer and agency owner with over 8+ years of experience in PHP, Mobile App Development, Full Stack Development, AngularJS, API Development, Web Development. , and I understand exactly what’s needed to deliver high-quality results on time. Why Choose Me? - ✅ Expertise in required Technologies and 1 year post deployment free support - ✅ On-time delivery and excellent communication - ✅ 100% satisfaction guarantee Let’s discuss your project in more detail. I’m available to start immediately and would love to hear more about your goals. Looking forward to working with you! Best regards, Deepak
₹25,000 INR in 7 days
6.0
6.0

Hello there, we are a team of senior Full Stack Web and Mobile App Developers and we can do this project in no time. Thanks Ashish Kumar.
₹25,000 INR in 7 days
5.9
5.9

Hi, Your CRM requires a solid foundation that supports lead management, customer support workflows, real-time collaboration, and future mobile expansion. I can build a scalable web application with role-based access, ticketing, SLA tracking, live notifications, analytics dashboards, and a well-structured API layer designed for future iOS and Android apps without major refactoring. The project will be delivered with clean source code, API documentation, CI/CD setup, deployment guidance, and a maintainable architecture that supports long-term growth and feature enhancements. Best regards Abhishek
₹25,000 INR in 7 days
5.8
5.8

Hello, I’m Karthik, a Full-Stack Developer with 15+ years of experience building CRM, helpdesk, customer support, and enterprise web applications. I can develop your browser-based CRM & Support Portal with a scalable API-first architecture that supports future iOS and Android apps without major refactoring. Recommended Stack: • Laravel + React • PostgreSQL/MySQL • JWT/OAuth2 Authentication • WebSockets for real-time notifications • AWS/Azure deployment with CI/CD Core Features: ✔ Contact & Lead Management with custom fields ✔ Advanced search and filtering ✔ Customer ticketing with SLA tracking ✔ Internal notes and file attachments ✔ Role-based dashboards (Agent/Supervisor/Admin) ✔ Real-time notifications and messaging ✔ Analytics for pipeline, response times & CSAT ✔ REST API with Swagger/OpenAPI documentation Deliverables include source code, Git repository with commit history, staging deployment, API documentation, deployment guide, and a 2-week post-launch warranty. Having delivered multiple CRM, ERP, and customer support platforms, I focus on clean architecture, security, scalability, and long-term maintainability. I’m available to start immediately and would be happy to discuss the workflow and milestones. Best regards, Karthik 15+ Years Experienced Full-Stack Developer
₹50,000 INR in 7 days
5.3
5.3

Hey Mate , Good morning! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in Full Stack Development, Database Design, JavaScript, Web Development, Mobile App Development, PHP, API Development and AngularJS. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. A fast response is appreciated
₹27,750 INR in 5 days
4.7
4.7

**DO NOT PAY ME UNTIL I COMPLETE! :)** Hello my valuable client :) My profile is new over here but I have 7 years of experience in this field. I have completely understood about your project. Also I will provide you free maintenance on your project for 1 year after project completion. I can definitely complete this in your timeframe. Give me one chance to prove myself. Hit the chat button to get started. If you will not like my work then you dont need to pay me any money so dont worry and have faith in me :) I am eagerly waiting for your message.
₹25,000 INR in 7 days
4.6
4.6

As a seasoned full-stack developer, I am more than equipped to build and deploy your CRM support web portal. My extensive experience in stack includes Laravel, Node/Express, and React which you'll find well-suited to your project. I value efficiency and scalability in my designs and this is well-reflected in my choice of AWS for cloud deployment. Additionally, my drive to value-add for clients is a solid guarantee that the API layer, database schema, and authentication tokens will be structured with future native client addition in mind. In line with your core objectives, I am highly proficient in contact and lead management, ticketing modules, role-based access management, real-time notifications as well as analytics. My performance stands out in delivering clean code and optimized performance which would be vital for speedy SLA timings. Given our expertise in deploying large language models (LLMs), integrating intelligent AI-based automation tools like OpenAI APIs would only require minimal effort from our end. Moreover, having previously worked on similar projects of this nature, post-handover service is a domain regarding which I am exceptionally proactive. You can rest assured that all critical bugs will be resolved within the post-deployment period - part of our 2-week warranty policy. Overall, you can count on me to deliver - not just an efficient CRM support portal but a comprehensive solution that sets you up for future software enhancements.
₹25,000 INR in 7 days
4.6
4.6

As an accomplished full-stack developer with deep expertise in CRM platforms and web application development, I am confident in my ability to bring your vision of a modern, efficient, and scalable CRM and customer support portal to life. Over the course of my 14-year tenure, I have worked on over 416 successful projects encompassing diverse sectors such as logistics, healthcare, and e-commerce - all areas that require utmost data organization and management alongside effective customer support. I understand that while the initial deliverable is for web usage, planning for future native clients is essential. My talented team can guarantee a well-documented architecture using an API layer that guarantees seamless integration with iOS and Android platforms in the future without massive overhauls. My communication and collaboration skills have always been appreciated by past clients as it helps effectively translate their requirements into robust IT solutions. By choosing me, you are partnering with someone who values your vision almost as much as you do while striving relentlessly to meet the project objectives on time without any compromise in quality. We’re looking forward to starting this journey of creating impeccable CRM support for your business!
₹37,000 INR in 7 days
4.7
4.7

I have experience building CRM, helpdesk, and business management platforms with role-based access, ticketing systems, workflow automation, analytics dashboards, and REST API architectures. For this project, I would recommend React + Node.js/Express + PostgreSQL, with JWT/OAuth authentication, WebSocket-based notifications, and a scalable API-first architecture that can later support native iOS and Android applications without major backend changes.
₹25,000 INR in 7 days
3.1
3.1

Hi, I reviewed your requirements and believe the key to this project is keeping customer management, support tickets, and team communication simple and organized in one place. I have 6+ years of experience as a Full-Stack Developer and have worked on business management and workflow systems. I can build a clean, user-friendly CRM that is easy for your team to use, scalable for future growth, and fully documented. I’d love to discuss your workflow, priorities, and vision for the platform. A quick chat would help me suggest the best approach and timeline. Best Regards, Rohan
₹25,000 INR in 7 days
3.4
3.4

As a seasoned Full-Stack Developer with a focus on the MEAN and MERN stack, building your CRM support web portal would be a perfect fit for my skillset. I have extensive experience developing complex applications with dynamic functionalities and scalable structures. Your project's requirements for contact and lead management, ticketing module, role-based access, real-time notifications, and analytics are all areas in which I excel. In terms of technology, my choice would be the MERN stack because it provides excellent capabilities for RESTful API development, easy scalability, and ensures high performance. This aligns perfectly with your need for a robust, secure, and scalable architecture that can handle future native client additions. Moreover, my expertise extends beyond just development to effective deployment on major cloud platforms like AWS or GCP using CI/CD pipeline. Combined with my experience in creating private Git repositories with clear commit history and comprehensive documentation using Postman or Swagger/OpenAPI for every exposed endpoint, you can rest assured of an efficient handover plus a two-week warranty period to fix any critical bugs post handover. I believe our shared commitment to quality work made on time makes us the perfect match.
₹18,000 INR in 9 days
2.6
2.6

Hello , I saw your recent post regarding a browser-based CRM and customer support portal. I'm reaching out because we specialize in building scalable, real-time SaaS platforms with clean architecture and role-based systems. To help you build a robust CRM and support system, we provide a full-stack solution featuring: Contact & Lead Management with Advanced Search & Custom Fields Ticketing System with SLA Tracking, Notes & File Attachments Role-Based Dashboards Real-Time Notifications using WebSockets Analytics Dashboard for Performance & Customer Insights Our Tech Stack for Performance & Scalability: Frontend: React.js for a fast, responsive web-based dashboard Backend: Node.js/Express or Laravel for secure REST API architecture Database: PostgreSQL or MySQL for structured CRM and ticket data We design the backend with scalable API-first architecture so future iOS and Android apps can be added without rework. We handle the entire development process including architecture design, CI/CD setup, cloud deployment , API documentation and long-term maintainability. If you’d like to see our capabilities, I can share a similar recent project we’ve delivered: Best regards, Plexikart
₹20,000 INR in 20 days
2.3
2.3

Hi, I can help with building a responsive web-based CRM and customer support portal where leads and tickets can be managed securely. I’ll start by aligning on roles, data model, and notification/SLA flows, then set up the REST/GraphQL API, JWT/OAuth2 auth, and database schema with a clear page-by-page plan. I’ll reduce risk with incremental Git commits to a staging URL using sample data and documented endpoints (OpenAPI/Swagger) for fast reviews. Will you prefer React or Angular for the UI, and should notifications trigger on ticket status, new messages, or both? If you share preferences, I’ll propose a quick two-phase schedule and start right away.
₹23,993 INR in 3 days
1.6
1.6

Hi, your CRM portal needs three pieces working tightly together: ticketing with SLA timers + internal notes, role-based dashboards (agent/supervisor/admin), and real-time updates that won't drag down the analytics layer. We'd build this on MERN — Node/Express + MongoDB on the backend, React with web sockets on the frontend, JWT auth. Deploy on AWS/DO with CI/CD. We'll structure the API so iOS/Android clients can plug into the same endpoints later without refactor. We shipped a similar agent/supervisor ticketing portal for a legal-services client recently — happy to walk through the dashboards we built. Ping me to discuss SLA rules and how granular the analytics should go. — Rohan, APIE TECH
₹25,000 INR in 21 days
1.5
1.5

Hi, I can design and develop your complete web-based CRM and customer support portal with contact management, ticketing, SLA tracking, role-based dashboards, real-time notifications and analytics. I’ll build it using a secure API-first architecture with JWT/OAuth, scalable database design and cloud deployment, ensuring future iOS and Android apps can be added without major changes. Experienced in React, Node.js, Laravel and AWS-based systems. Contact at (+91) 88264-50850
₹15,000 INR in 10 days
0.0
0.0

Hello, I’m a Full Stack Developer with experience building scalable web applications, REST APIs, role-based systems, and modern responsive frontends. Your CRM and Customer Support Portal aligns well with my expertise. I would recommend a React + ASP.NET Core (or Node.js) architecture with PostgreSQL, JWT-based authentication, real-time notifications using WebSockets/SignalR, and a clean API-first design that allows future iOS and Android applications to be added without major refactoring. Key features I can deliver: • Contact & Lead Management with advanced search and custom fields • Customer Ticketing System with SLA tracking, internal notes, and attachments • Role-Based Dashboards for Agents, Supervisors, and Admins • Real-Time Notifications and Messaging • Analytics & Reporting Dashboard • RESTful API with Swagger/OpenAPI Documentation • CI/CD Deployment on AWS, Azure, or GCP I follow clean architecture principles, maintain proper Git commit history, and provide well-documented code for long-term maintainability. I would be happy to discuss the workflow, preferred stack, and project milestones in more detail. Looking forward to working with you. Best Regards, Muhammad Huzaifa
₹37,500 INR in 26 days
0.0
0.0

Hello, Projects like this usually fail when CRM, ticketing, and analytics are built as separate modules instead of being designed around a single scalable API and database architecture from the start. The real challenge is creating a web-first CRM where contacts, leads, support tickets, roles, and real-time notifications all stay synchronized while keeping the system clean enough to scale later into mobile apps without refactoring. I would approach it by building a modular full-stack architecture (Node.js/Express or Laravel with React frontend), with a RESTful API layer, JWT-based authentication, and a PostgreSQL/MySQL schema designed for CRM + ticketing workflows. Real-time updates would be handled via WebSockets, and the system would be structured so iOS/Android clients can connect later without changes to core logic. Scope includes lead/contact management, ticketing system with SLA tracking, role-based access control, analytics dashboard, file attachments, real-time notifications, and fully documented API (Swagger/Postman). Budget: ₹12,500–₹37,500 INR (as per your post), with delivery in structured milestones depending on complexity and deployment requirements. If that aligns, I can start by reviewing your requirements in detail and defining the cleanest scalable architecture before implementation begins.
₹25,000 INR in 7 days
0.0
0.0

Bengaluru, India
Member since May 31, 2026
$250-750 USD
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$250-750 USD
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$15-25 USD / hour
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₹12500-37500 INR