we are looking for someone who could create us flash application for paid technical support. Its some kind of classic chat
important as the audio - we need to be able to hear user clearly, the resolution of the video might be even really small.
Application should be based od RED5 server or any other solution which doesn't require to buy commercial software like
Adobe Media Server, it can be based on peer-2-peer of course - and it would be even better for us.
Here how it works, every user stored in MySQL database will have some pre-paid minutes of chat, values is stored in seconds.
Once he will be logged-in in system (session authentication in PHP) he will be able to go to the support section where he should
see persons attached to customer account. Exampe: user with login "abc123" owns product product 1, product 2, product 3, so
he can call only support for these products. Information what support members the user can call, will be stored in the database.
When users find out which user he want to call or start chat with, he should click on it and make the call to the support member,
support member can answer or NOT the call, in case the support is not answering the call - it should be noticed in some kind of
log and also the support should provide the reason why he's not answering the call to user (for example he's busy, out of office
whatever,..) to display it to the user. Also in case the support is not answering the call/chat the support member should see that
he have missed "call" from user "abc123" and will be able to call him back.
In both cases as soon as the call starts, pre-paid seconds are running out, in case second ended, the call ends, however, before it
happens the user should be informed in advanced about it, let's say 10 minutes before end. The support member will be able to
call users himself as well, in this case he will see, which users owns product he manage and he will be able to make a call, it
consumes prepaid seconds as well of course, so user can deny the support call of course.
Each call/chat should be logged in the database, who called who, time of the call. We will provide you design in PSD file, how
the video chat window have to look like and also gives you access to our server, so you can install everything you need.
In case of any questions, please feel free to ask. Invoice is not necessary required, payment via Paypal or Bank Transfer.
Our budget is around 600 EUR, price might be negotiated if we find out your offer interesting :)
Décerné à :
6 freelance font une offre moyenne de €566 pour ce travail
Greetings! I understand your requirement and technical needs. With my prior experience in similar field I can get you this done as needed. Please let me know when you are available for a discussion. Thanks!