Wildlife Rescue Australia is a registered charity dedicated to the rescue of native animals. To this end, WRA operates an Australia-wide, 24/7 call centre staffed by home-based volunteer phone coordinators (PCs).
PCs use a FileMaker Pro-based search engine developed in-house to draw Google-type maps, send and receive emails, text messages and phone calls. Outgoing calls are made via an external, third-party softphone.
It is desired that a no-frills softphone be built into the existing FileMaker database to allow outgoing calls to be made and also the following feedback:
* whether a call is answered; and if so
* when call is terminated
Any required GUIs will be provided by WRA.
The software should allow for the addition of other features, should this be desired.
It is preferred that once commissioned and tested, the software will be capable of being maintained by WRA members.
5 freelances font une offre moyenne de 1540 $ pour ce travail
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