We are managing a call center customer service team.
Looking forward to manage the individual performance of the customer service with a KPI report .
1. Looking for a specialist to give us a proposal what are those key elements (with details explanatory why should apply this, how it does help) or any kind of moral and indicator that standard apply across to the KPI that would well manage the performance of respective customer service team
2. What should be the best incentive payout proposal to the customer service by monthly basis ( please provide 2-3 payout option that would be able to motivate the team to effectively work with company)
3. An excel report with % formula that should be automatically calculate for those elements that mentioned in point #1 after the required data being enter.
So by having your advice and proposal, we would be able to execute this incentive bonus to motivate the team to work for the best performance result. The objective is to motivate and measure the team to serve the customer best.
Currently, the Customer service team is not performing, and being complaint by the client that no pro-active and lack of product knowledge. The queries not being well answer and resolve.
12 freelance font une offre moyenne de $153 pour ce travail
I have completed various kinds of a business plan, market research and academic projects. My core competencies focus on business planning and resolving business research problems in a unique way according to the specia Plus
Hello I am an experienced Academic Research paper and Business report writer. Education: I have done Masters in Business marketing management and also completed Masters in English Literature. Experienc Plus
i have both experience off accurate wrirting for excel as well as report writing looking forward to work with you
I amworking for a service desk to manage and publish KPI reports on a daily basis. Relevant Skills and Experience I am excel and sql expert with the required service desk knowledge to publish Kpi reports.
In my past experience, I have handled team size from 20 to 250 people in Ericsson. Being a people manager, I was supposed to build a Performance Score Card for each individual to maintain healthy competition in the tea Plus
I am a chartered accountant and a performance management tutor. I believe I have the skills and expertise knowledge to help motivate your team there by increasing customers satisfaction
I have an experience for this job... Relevant Skills and Experience 5 year working experience in this work
I am an ITIL consultant with more than 13 years of experience in working with senior managers for a long time. I have worked with global teams for performance management that involved proposing and defining metrics (SL Plus
I am a qualified Quality specialist with many IS certificates, I had worked with companies in regard to assessment and quality improvement for 5 years, I am currently CRM in charge so I know the industry very well, I Plus
Good Day Team, I am a BPO expert with over 6 years call center experience with training to meet local and international standards. I have worked with BPO giants Advantage Communication, Startek, and Concentrix Global. Plus