Fermé

Hire a Virtual Assistant/Customer Service/Order Processing

Customer Service Rep/Office Assistant

Type: Full-Time

Reports to: Owner

Experience: 1+ year

Closing: ASAP

Who are we?

Our company owns a variety of e-commerce properties including brick-and-mortar. We run multiple online ecommerce stores in the sporting, hunting, camping industry. We are fast growing and a well-established company of over 30 years.

The Job.

Looking for an eager Customer Service Representative to assist customers at all stages of a sale: query, promotion, order, confirmation, tracking, exchanges/returns, reviews. When you’re not performing customer service tasks you may be assisting our Sales reps, Marketing team, or Buying team. This is a great opportunity to learn the ins-and-outs of a retail industry.

Responsibilities.

● Answer customer service queries via email, chat and social media

● Familiarize yourself with our catalogue of products and brands

● Apply product knowledge to aid customers and recommend products

● Assist customers at all stages of the sale

● Work with store, warehouse and management teams to deliver products on time

● Determine root cause of a complaint and suggest preventative solutions

● Review website content and communicate issues to Merchandising team

● Suggest ways to improve customer service offerings

● Other tasks and projects as necessary

Qualifications.

● High School Diploma or GED

● Impeccable written and verbal communication skills in English

● Ability to remain calm and courteous in stressful situations

● Experience managing objections and deescalating difficult situations

● Comfortable learning and troubleshooting new software

● Excellent organization and time management skills

● Well versed with Microsoft Office particularly Excel

Bonus.

● Post-secondary education in Sales

● Knowledge of airguns, airsoft and knives

● Creative writing skills

● Advanced MS Excel Knowledge

Who are you?

● Creative problem solver

● Perfectionist

● Energetic multitasker

● Curious mind

● Cheerful team player

To Apply.

Send your resume and cover letter via Indeed.

Compétences : Tout va bien, Service Clientèle, Traitement de Données, Excel, Assistant Virtuel

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Concernant l'employeur :
( 5 commentaires ) Vancouver, Canada

Nº du projet : #14778352

55 freelance font une offre moyenne de $5/heure pour ce travail

schoudhary1553

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7.4
Ibrahim185

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7.1
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6.0
mnurunnabi93

● Creative problem solver ● Perfectionist ● Energetic multi-tasker ●Curious mind ● Cheerful team player Yes, I have all these stuff and I am promising that you will love my task, waiting eagerly to prove myself. Th Plus

$6 USD / heure
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6.0
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prem4998

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6.2
abdussamad

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5.7
manikhossain1111

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5.8
sarbjeet911

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6.2
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5.7
Jeremiah1992

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(16 Commentaires)
4.9
rinarish

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4.4
jonna88

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4.5
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4.1
FutureAp

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4.0
MrAndrianoff

Hello! I started my professional life 4 years ago. During that period I’ve managed to gain experience in sales, supporting clients, copywriting and marketing. I’m passionate about supporting customers, providin Plus

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3.8
tuhindo82

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TypingNOW

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3.3
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