Customer Service Rep/Office Assistant
Reports to: Owner
Experience: 1+ year
Who are we?
Our company owns a variety of e-commerce properties including brick-and-mortar. We run multiple online ecommerce stores in the sporting, hunting, camping industry. We are fast growing and a well-established company of over 30 years.
Looking for an eager Customer Service Representative to assist customers at all stages of a sale: query, promotion, order, confirmation, tracking, exchanges/returns, reviews. When you’re not performing customer service tasks you may be assisting our Sales reps, Marketing team, or Buying team. This is a great opportunity to learn the ins-and-outs of a retail industry.
● Answer customer service queries via email, chat and social media
● Familiarize yourself with our catalogue of products and brands
● Apply product knowledge to aid customers and recommend products
● Assist customers at all stages of the sale
● Work with store, warehouse and management teams to deliver products on time
● Determine root cause of a complaint and suggest preventative solutions
● Review website content and communicate issues to Merchandising team
● Suggest ways to improve customer service offerings
● Other tasks and projects as necessary
● High School Diploma or GED
● Impeccable written and verbal communication skills in English
● Ability to remain calm and courteous in stressful situations
● Experience managing objections and deescalating difficult situations
● Comfortable learning and troubleshooting new software
● Excellent organization and time management skills
● Well versed with Microsoft Office particularly Excel
● Post-secondary education in Sales
● Knowledge of airguns, airsoft and knives
● Creative writing skills
● Advanced MS Excel Knowledge
Who are you?
● Creative problem solver
● Energetic multitasker
● Curious mind
● Cheerful team player
Send your resume and cover letter via Indeed.
55 freelance font une offre moyenne de $5/heure pour ce travail
Hello there, hope you are doing fine. I am very interested in doing this project and can start working on it after having discussed and awarded. Hoping to hear from you and may you have a great day ahead. Thank you.