Fermé

Customer Service Executive

Customer Service Executive required to assist the Customer Service Manager . You will be managing pre and post enquiries, daily, weekly and monthly reports and assisting the team to achieve team objectives.

The Job:

* Send transportation quotings to leads

* Ancillary Sales and seeking up-selling opportunities

* Effectively fulfilling the booking once the sale has been made

* Checking all details on invoices and sending out client documentation

* Answering customer queries by phone and email

* Resolving problems of customers during the trip

* Calming and advising customers appropriately

* Handling of customer complaints

* Booking cancellations and transferring

* Supporting customers via emails or phone

* Negotiating between our customers and operators

* Completing additions and amendments to bookings

* Logging notes of all communication

* Identifying and rectifying causes of problemsSkills and Experience:

* Strong verbal and written communication skills

* Strong understanding of our products

* PC Literate - knowledge of Word, Excel and Outlook

* Basic knowledge of Passengers Carriage regulations

* Excellent time management skills

* Ability to work under pressure and independently

* Organisational skills are essential to this role

* Ability to communicate effectively both internally and externally at all levels

* Able to multitask with taking calls and responding to emails

Skills and Experience:

* Strong verbal and written communication skills

* Strong understanding of our products

* PC Literate - knowledge of Word, Excel and Outlook

* Basic knowledge of Passengers Carriage regulations

* Excellent time management skills

* Ability to work under pressure and independently

* Organisational skills are essential to this role

* Ability to communicate effectively both internally and externally at all levels

* Able to multitask with taking calls and responding to emails

Compétences : Excel, Word, Powerpoint

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Concernant l'employeur :
( 0 commentaires ) Poplar, United Kingdom

Nº du projet : #21901946

9 freelance font une offre moyenne de £12/heure pour ce travail

okechukwu1

Hello! I would like to be considered for the position of your Customer Service Executive. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role, Plus

£10 GBP / heure
(15 Commentaires)
5.8
hebathomas

Dear potential client I understand that you are looking for superb and exceptional customer service representatives that meets the requirements below. I am the most suitable person for the job because I understand that Plus

£15 GBP / heure
(2 Commentaires)
3.9
Amrsamra

it`s an easy project and can be finished in less than the determined time please contact me to discuss the other details. Thank you.

£13 GBP / heure
(5 Commentaires)
2.2
£10 GBP / heure
(0 Commentaires)
0.0
aafreenrena

sir i read your projects i have experience in this field for 6 months so you can offer me this job i'll prove you i have done presentation that i can show you give me a chance to prove myself

£12 GBP / heure
(0 Commentaires)
0.0
soak12

I Would love to apply as a virtual customer service/Data Entry attendant, handling inbound client calls, emails, data entries, Research, flight's and hotel bookings. I am very versatile with Google calendar, Google do Plus

£16 GBP / heure
(0 Commentaires)
0.0
Toheedqamar

First of all See my agency portfolio : [login to view URL] I have more than 5 years of experience in Customer Support. Working in different customer support centers has taught me how customers are taken care of by diff Plus

£13 GBP / heure
(0 Commentaires)
0.0
melinahamed

I am so interested to work in your company I' am from Philippines and willing to work anytime. I am a hard working person

£11 GBP / heure
(0 Commentaires)
0.0
LiyanaR

Hello! I'm familiar with working with PowerPoint and Excel as i'm using it for my assignment. I could help you create and beautify the powerpoint and excel based on what you stated.. Do let me know if you have any sp Plus

£10 GBP / heure
(0 Commentaires)
0.0