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Temporary application support

$1500-3000 AUD

Annulé
Publié il y a plus de 5 ans

$1500-3000 AUD

Payé lors de la livraison
Our business, Style Atlas, is a Fashion SAAS provider. Our product, Quadrant, helps fashion brands manage their product development and deployment. It's a web app with live chat for support. Our main clientele are in London, but we're based in Sydney Australia. Our application support agent is away for 3 weeks and we need to cover him. We simply need 1 person to be available to respond to support requests via intercom. The overall throughput is expected to be low (5ish per day). This work should be treated as supplementary as there is not enough work for a full time / hourly rate. We would like to work off our pre-existing fee structure (all AUD): $50 per day flat rate for availability. $10 per ticket responded to + $10 where response is under 5m + $25 if ticket is resolved Estimated 15 work days, at ~4 support requests per day = $1,350 - $3,450 (If not resolved, a ticket should be re-directed) Documentation will be provided.
N° de projet : 17698506

Concernant le projet

28 propositions
Projet à distance
Actif à il y a 6 ans

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28 freelances proposent en moyenne $1 854 AUD pour ce travail
Avatar de l'utilisateur
Hi, My name is Janis and I have been here in freelancer since 2014. One of the preferred freelancer because of the good standing and have good feedback from previous employers. I was asked by the freelancer staff Genevieve to bid on your project. I believe we can help you with your Temporary application support because I do have a team and are mostly my cousins/close friends that is why we have been working as a good team with trust. I can assign someone who fits your project requirement. My business is to make your business effective, profitable & efficient. We are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bring knowledge and new ideas to them. I am a pioneer in the outsourcing/call center industry in the Philippines, and as such, have a deep understanding of world-class customer service, prompt delivery of jobs & the importance of client satisfaction of our work. The team is led by me–a forward-thinking, resourceful professional with more than 13 yrs of experience in Sales, Marketing & Customer Service; who understands the power of good relationships with customers/clients, and that this is the foundation of a successful business & attracts repeat sales. We are highly-skilled, well-educated, English-speaking, smart professionals ready to deliver results for you. Been working on different projects since 2014, with most of my clients are from here (you can check the good reviews we garner on my profile).
$1 500 AUD en 20 jours
4,9 (25 commentaires)
7,7
7,7
Avatar de l'utilisateur
Hello, I have a team of 20+ people. I have more than 5 years of experience and we I have done projects which are very similar to it :) I believe I can do this job for you. Looking forward to talk and discuss more about the project. Best, Aisha
$1 588 AUD en 4 jours
4,9 (76 commentaires)
7,2
7,2
Avatar de l'utilisateur
Hey :) I am interested to provide support to your customers. I already worked for few companies. I will make happy your customers easily. Thank You, Faisal Ahamed
$1 500 AUD en 15 jours
5,0 (74 commentaires)
7,0
7,0
Avatar de l'utilisateur
Hi there. My name is Hex and I will be your Temporary Application Support Agent. Please take a moment to learn about me as I will be helping you today with your project regarding Temporary Application Support. I have excellent command over English language so your clientele will not be having problems with respect to communication and all communication will be clear and easy. If you have any problem or ambiguity, kindly do let me know. I have also been working as a Virtual Assistant for a Resort Marketing Company based in New Zealand and I have been working the owner all kind of support during the day. However, as she has now reduce the number of properties and my services are not required on a large scale, therefore I can be available for you now, 24/7, so that you don't have to be left hanging around when looking for help. However, she can also vouch for me if you would need it. Also, you will find me very calm and cool and I have excellent Internet Connection and very persistent demeanor and I can assure you that I will be helping each and every customer with full details and keen interest and would try to resolve each and every ticket possible. Kindly do have a look at my profile for reviews regarding my quality of services. Thank you for getting in contact. If you have any more queries just let me know. Happy Supporting ! Hex.
$1 500 AUD en 15 jours
4,8 (43 commentaires)
6,6
6,6
Avatar de l'utilisateur
Hi, I will work 15 days as per your requirements. And I will respond to support requests via intercom accordingly. I will do the work properly. I agree with all your conditions. I am waiting for your reply to discuss further. Thanks
$1 500 AUD en 15 jours
5,0 (32 commentaires)
5,9
5,9
Avatar de l'utilisateur
Hi there! I am an experienced virtual assistant and a Customer Support Executive with nearly 2 years of experience. I have been working with well established US and Europian companies and I'd LOVE to provide you with references and recommendations!. I excel in the fields of Virtual Assistance and Customer Service due to my professional yet friendly manner, multi tasking ability, honesty and dedication towards my job. I've worked with Zendesk ticket support system and always deliver HIGH quality Application support to the customers. I hope, I would be the right candidate for this post. Awaiting an affirmative response from you. Kinds Regards, Mugunthan
$1 500 AUD en 30 jours
5,0 (38 commentaires)
6,1
6,1
Avatar de l'utilisateur
Hello Style Atlas, I am interested to work in your live support. Can you send me complete documentation before starting? We are a team of professionals to assist you. She can handle your customer very well. Should we need to work in your time zone? Any specific time? Message me if you are interested in my offer. Thank You
$1 764 AUD en 30 jours
5,0 (18 commentaires)
5,5
5,5
Avatar de l'utilisateur
Hi, I am ready for your Temporary application support project. Already I have completed over 160 project in freelancer, especially in data entry, web research & also few calling tasks. As per your project requirement I am sure I can do your task. Your work will be in safe hand, as once I take the responsibility, it will be completed within the given time period. Waiting for your response. Thanking You. Regards Amir
$1 500 AUD en 30 jours
4,9 (69 commentaires)
5,3
5,3
Avatar de l'utilisateur
I read and understood your requirements - Temporary application support and agree for the below, $50 per day flat rate for availability. $10 per ticket responded to + $10 where response is under 5m + $25 if ticket is resolved Estimated 15 work days, at ~4 support requests per day = $1,350 - $3,450 (If not resolved, a ticket should be re-directed) Documentation will be provided. So i hope you would open a PM to discuss about the work . Regards, Ponsi
$1 588 AUD en 30 jours
4,8 (24 commentaires)
4,5
4,5
Avatar de l'utilisateur
Hello, I am confident I can complete this project quickly and accurately. I have had various experiences being an assistant. E.g. I worked as a general and account administrator for a solar panel company. I have also worked as an assistant to a retreat centre (Here I updated their content management system on a regular basis) and Australian supplier company. Both involved accounts handling, communication, research, hard-work, due-diligence and great attention to detail. All skills that I possess. Furthermore, I'm designing my own website and with that I have to use the wordpress management system. I completed my A Levels in English Literature and English Language, this further demonstrates my ability for the English language. I take pride in doing well for my employer. I look forward to potentially working with you.
$2 500 AUD en 15 jours
5,0 (1 commentaire)
3,7
3,7
Avatar de l'utilisateur
Hi there I am interested in your project please open PMB so we can discuss further
$3 000 AUD en 30 jours
5,0 (2 commentaires)
2,8
2,8
Avatar de l'utilisateur
Hello! My name is Alaa, and I understand that you need a freelancer to be available to respond to support requests via intercom. The overall throughput is expected to be low (5ish per day), as your application support agent is away for 3 weeks and you need to cover him. I am very interested in being your assistant. I believe that I will fulfill your requirements, and perform very well in this position. I am willing to do a sample of the work before you hire me. Here is my background: I have worked as a personal assistant several times before. I am a very responsive, committed, organized, and detailed person. I have experience in working in customer support for more than 10 years, in both my main work as an engineer, and as a customer support offline and online for a charity association in my country. I worked as a full time communication engineer for more than 12 years for a telecommunication company that deals with hundreds of thousands of customers. I am an intelligent, flexible, multitask-er, fast learner, and an advanced user of Internet. I am very good in searching the web for gathering information, and I have excellent communication skills. I can work as an individual and as a team leader or as a team member. Please contact me for further information. I hope I can be the right person for you.. I will be waiting for your kind responses. Warm Regards. Alaa
$1 529 AUD en 20 jours
5,0 (5 commentaires)
2,1
2,1
Avatar de l'utilisateur
Hello i found your project really attractive i would like to start working ASAP i must mention that i worked as support agent for travian games gmbh for 3 years. Best regards.
$1 764 AUD en 30 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hello Sir I am not Bot can help you please open chat to discuss more on this project Thanks Bhupal
$1 555 AUD en 15 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
I am now on vacation for one month so I can help you with this work for 3 or 4 weeks. But I would like to ask if I will get enough tools to help your clients and about the hours of the work.
$1 777 AUD en 30 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi. I read your job description carefully and then I am very interested in your job. I have 7+ years experiences in Web development. Here is what I can offer you:- - I am flexible to work as per your requirements & time zone. - I can work 40- 50 hours per week as per work load and deadlines. - I will give you daily progress report of the project. - I offer you 100% guarantee of my work. Let me know your idea in details. Regards, Wu
$2 647 AUD en 30 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi, I have been providing support through ticketing system and phone since 10+ years. I am a technical expert of providing support and having very good understanding of technical terms of sofwares and support. I am 100% sure that you will be happy with my service. I am ready to start working right now. What are the steps to get started?
$1 500 AUD en 30 jours
0,0 (1 commentaire)
0,0
0,0
Avatar de l'utilisateur
Greetings from Holland! I'm an Australian Retail Operations Specialist with 5 years practical experience in providing end-to-end support to internal and external users for Luxury and Premium fashion houses, What has made me successful in this? Because I really understand the user, their journey, and the application. I connect with the user and create opportunities to provide meaningful and tailor-made support. With or without being award the job, I would like to commend you on the product which you have developed. I'm an advocate of the Circular economy in the Fashion Industry and it's inspiring to see the amount of traction it is gaining from home. Professionally, I see it as key to achieving sustainable growth. Personally, I see it as the only way for our industry to finally take responsibility for being the 2nd most polluting industry second to oil. This year I have had the opportunity to work with Fashion For Good in Amsterdam and completed Fashion and Sustainability: Understanding Luxury Fashion in a Changing World, a certificate from London School of Fashion and Kering. I now have a critical understanding of key sustainability agendas, issues and contexts associated with luxury fashion design, production and consumption. If you have any other questions or require to see my resume, please PM me. I look forward to hearing from you in relation to this role, if not hopefully at some point in the future. Best, Ayesha
$2 500 AUD en 15 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
I am completely available for this project. Kindly let me know about the payout. I am okay to take what you mentioned in your project.
$1 500 AUD en 30 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hello, I have experience giving remote and onsite support, I think that I have the skills required for this job so, I can totally help you with this project
$3 000 AUD en 21 jours
0,0 (0 commentaires)
0,0
0,0

À propos du client

Drapeau de AUSTRALIA
Australia
0,0
0
Membre depuis sept. 3, 2018

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