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I want to roll out a concise customer-satisfaction survey by email and I need someone who can take care of the entire flow—from shaping the questionnaire to handing back clear, actionable results. The industry context is simply “Survey”, so I’m not bound to any niche terminology; what matters is capturing authentic customer sentiment. Here’s what I’m looking for: • Draft five to ten well-structured questions that zero-in on satisfaction drivers. • Set the survey up in my preferred email tool (Mailchimp, Sendinblue, or a comparable platform you’re comfortable with). • Manage basic list segmentation so the mailing only targets active customers. • Monitor responses for one week, export the raw data, and deliver a short insights summary (topline metrics, key quotes, and at least three improvement recommendations). You’ll have access to my existing customer list and branding assets, and I’m happy to review a quick wireframe of the survey before it goes live. If you have experience pushing higher open rates with clever subject lines or A/B tests, let me know—that would be a plus. All files, dashboards, and reports created during the project are expected as part of the hand-off.
Project ID: 40167333
13 proposals
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Active 3 mos ago
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13 freelancers are bidding on average $20 USD/hour for this job

Hello I have thoroughly reviewed your project description and am confident in my ability to assist you in completing it successfully. I believe it would be highly beneficial to delve deeper into the specifics of the job to determine the most effective way forward. I am open to scheduling an interview at your convenience, and I genuinely appreciate the chance to collaborate with you on this project. Your response is eagerly anticipated, and I'm excited about the prospect of working together. Thank you for considering my proposal. Looking forward to your prompt reply! Best regards Rekha!!!
$20 USD in 40 days
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Hello there, I have carefully reviewed your requirements for the creation of a customer satisfaction email survey. I understand that you are looking for a comprehensive approach, from crafting the questionnaire to delivering actionable insights. My project plan includes drafting targeted questions, setting up the survey in your preferred email platform, managing list segmentation, monitoring responses, and providing a detailed insights summary. I invite you to review my portfolio: https://www.freelancer.pk/u/phpxpert89 If you are interested in discussing this project further or have any questions, please feel free to initiate the chat. Best regards
$20 USD in 40 days
0.0
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With a strong background in digital marketing and e-commerce, I believe I possess the perfect blend of experience to handle your project on customer-satisfaction email survey creation. Over the past seven years, I've carved out a niche for myself in leveraging email marketing automation tools like Mailchimp, Sendinblue and more to create targeted and impactful campaigns like the one you require. I guarantee streamlined management of your customer list for accurate segmentation while ensuring that best-in-class practices such as A/B testing and creative subject lines are employed to lift open rates. One of my key strengths is my ability to grasp a brand's essence and speak to its audience with authenticity, an important factor when it comes to capturing genuine sentiments in surveys. Additionally, I excel in using data-driven insights to provide actionable recommendations. In line with this, exporting raw data after monitoring responses and delivering a concise summary based on topline metrics, relevant quotes and at least three improvement recommendations would be a piece of cake for me. Moreover, handing-off comprehensive files, dashboards and reports is one of my professional etiquettes. Trust me; I will deliver beyond your expectations. From digital marketing consulting activities such as market study and research, social media management to Google or Facebook ads management and SEO strategizing - I can provide much more than requested for this project.
$15 USD in 40 days
0.0
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I want to make money in a simple way Questions often appear simple on the surface, yet they can carry significant emotional weight. This happens because the “heart,” as a metaphor for feelings, intuition, and personal experience, becomes involved in the process of answering. As a result, what should be a straightforward, logical response can turn into a deeply personal challenge. Emotions have the power to override rational thinking by awakening memories, fears, hopes, and desires, making even the simplest questions feel loaded.
$20 USD in 40 days
0.0
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I deliver end-to-end customer satisfaction surveys, handling everything from questionnaire design to final insights. My focus is on collecting authentic customer feedback and turning it into clear, actionable recommendations. I will create 5–10 concise, well-structured questions targeting the key drivers of customer satisfaction, and share a short wireframe for approval before launch. The survey will be set up and deployed through your preferred email platform (Mailchimp, Sendinblue, or a similar tool), with basic list segmentation to ensure only active customers are contacted. I will monitor responses over a one-week period, export and organize the raw data, and provide a concise insights summary including topline metrics, key customer quotes, and at least three practical improvement recommendations. I can also optimize subject lines or run simple A/B tests to improve open and response rates if needed. All survey files, data exports, and reports created during the project will be delivered as part of the final hand-off.
$20 USD in 40 days
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Hi, I design CSAT email loops that actually get opened and answered, not just parked in Mailchimp. For your one week pulse, I would treat it like a mini product: tight questions, clean segmentation, simple reports you can act on right away. In Mailchimp or Sendinblue I would: 1. Build a branded, mobile first email + survey layout 2. Segment to active customers only using last purchase or last activity date 3. Set up tracking for opens, response rate and a composite CSAT score To push open, I would strongly suggest a small A/B on subject lines like “30 second check in on your last order” vs a value led variant. With averages around 20 to 25 percent open rate, a reasonable target could be 30 percent plus opens and 8 to 12 percent response, depending on how warm your list is. I am interested in working on this project and can begin immediately. Let's discuss this further in the chat if this aligns with your expectations Regards Kushagra
$20 USD in 40 days
0.0
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hello, i understand you want to make a concise customer-satisfaction survey that can capture genuine customer sentiment and turns it into clear, actionable insights for future use. I can very capable to handle the expected workflow and can meet all deadline and outperform all the given tasks. I will manage a basic list segmentation to target only the active customers and monitor responses for one week, and export the full dataset to you. You’ll receive a practical insights report with high-level numbers, key customer quotes, and at least three improvement recommendations. I work efficiently, communicate very clearly and deliver everything on or ahead of schedule.
$19 USD in 28 days
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Dear Client, As an experienced full-stack developer for over 7 years, I have encountered numerous projects in which I'm required to extract and analyze vital information from raw data—making me absolutely equipped to handle your customer satisfaction email survey needs. My broad use of MEAN/MERN, PHP, and AWS technologies such as SES, S3, and Dynamodb equips me to handle both the questionnaire shaping and practical implementation using platforms like Mailchimp or Sendinblue. I also have a knack for strategizing effective ways to filter data and identify key patterns; skills I've developed through previous hands-on experience with version control softwares like GIT, SVN, TFS. These skills will not only ensure your mailing only targets active customers (basic list segmentation) but also translates raw data into concise yet actionable insights in record time. In conclusion, my vast skillset which extends beyond just database management to a positive user experience coupled with my ability to guarantee quality assurance, quick turnaround time and within-budget delivery make me the ideal candidate for your project. I look forward to surpassing your expectations through stellar service delivery!!! Thank you!!!
$20 USD in 40 days
0.0
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Have handled multiple customer satisfaction studies including NPS also. Would be able to transfer all those learning to your study & add a lot of value.
$25 USD in 40 days
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What differentiates me is my ability to connect survey results to customer experience outcomes. Instead of just reporting numbers, I focus on what to fix, why it matters, and how to act on it—making the survey immediately useful for decision-making.
$20 USD in 40 days
0.0
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Hello, I can deliver your customer-satisfaction survey from questionnaire design to actionable insights, handling the entire process end to end. I’m a Data Analyst and Data Systems Specialist with experience designing concise surveys that capture authentic customer sentiment and produce clear, practical recommendations. Scope of work: • Design 5–10 well-structured questions focused on key satisfaction drivers, combining metrics and open-ended feedback. • Share a brief survey wireframe for approval before launch. • Set up and deploy the survey using Mailchimp, Sendinblue, or a similar email platform, applying your branding. • Configure basic list segmentation to target active customers only. • Monitor responses for one week, export clean raw data, and perform basic quality checks. • Deliver a short insights summary with topline metrics, key customer quotes, and at least three improvement recommendations. • Provide a full handover of all survey files, datasets, and reports. I can also support subject line optimization or A/B testing to improve open rates if needed. I’m reliable, detail-oriented, and ready to start immediately. Best regards, Joseph Cherutoi Data Analyst & Data Systems Specialist
$20 USD in 40 days
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