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Recommend software to track our email response time

Job Description:

We want a proposal for three 3rd party software solutions that can track our response time to our customer sales and support inquiries.

We have an ecommerce website, and most of our customer email us with sales related questions. Our employees currently use a variety of email clients to read their emails and respond. Customers email a "sales" email which gets read by several different employees. Right now we have no easy way to know how long it takes each employee to respond, or even if they respond.

To complete this project, you will understand our requirements in depth, and recommend 3 solutions that are very cost effective and easy to implement with low overhead. The proposed solutions should be inexpensive, easy to set up, and easy for the sales staff to use.

Automatic replies that customers receive should be configurable. Although we do get support related emails, most are sales-based, and we want the customer to feel confident they will quickly get a response.

You project deliverable will be a document that lists the pros and cons of each solution in detail as it pertains to our business, along with a pricing quote from each of the 3 vendors for 4 salespeople. If possible, we would like to see a demo of the 3 solutions. You do not have to actually implement our choice.

Compétences : Gestion d'e-mails, Tests de Logiciels, e-Commerce, Marketing Internet, CRM

Concernant le client :
( 14 commentaires ) Culver City, United States

Nº du projet : #35824506

11 freelances font une offre moyenne de 125 $ pour ce travail

alzyoudy

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(1 Évaluation)
4.8
developersshop

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(11 Commentaires)
4.1
zahidhasanontor2

I have checked your requirement, yes we can do it, because we already work on similar requirement in past. We have right skills to work on this assignment. Personally I don't believe in so called 'customer support' jus Plus

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(1 Évaluation)
1.4
Hamzajunaid204

Hey there, i will suggest you a best software for this work and develop software as per your needs. I have done many projects like this. I can do this job for you. I can start right now. Please contact me. Thanks

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(0 Commentaires)
0.0
alanchiwong

How are you? I've read your project description and I'm so much interested in your project. I am an innovative and strategic thinking professional with a proven track record of consistently going above and beyond in Plus

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jkken

Hi, I can complete your project on time and within your budget. I have read your project requirements and I am extremely confident that I can deliver high-quality work that meets your expectations. I am a internet mark Plus

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Chloegammad

Your impressive job posting has piqued my interest! I have been in this industry for 7 years now. That said, I can assure you that I can do my tasks accordingly and deliver quality output consistently. I am also a tea Plus

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coderedsolution

Hi there, I have a team of professional full-stack .Web developer with my self having more than 4 years of rich experience in .Web development and I am 100% confident that we are perfectly fit for this job and our r Plus

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