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I’m looking for a reliable assistant who can step in during U S A business hours and take day-to-day communication off my plate. Your core focus will be two things: • Answering and routing incoming phone calls so every customer inquiry is acknowledged promptly and professionally. • Monitoring multiple inboxes, drafting or sending replies, and keeping me updated on anything that needs my personal attention. Most messages are customer-support related, with a smaller share of internal coordination. Because every call or email is, in effect, a customer inquiry, I need someone who enjoys talking to people, writes clear English, and can follow simple escalation rules. You’ll log interactions, note follow-ups, and flag anything time-sensitive. Experience with Google Workspace, basic VoIP or soft-phone tools, and a calm phone presence will make the transition smoother. Right now I’m not assigning full management of the Google Business listing, but if you already know that platform it could become part of the role later. You must be available during standard U S time zones (I’m on Eastern) Monday through Friday. Let me know your typical daily availability, the tools you’re comfortable with, and how you stay organized when volumes spike.
Project ID: 40518858
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72 freelancers are bidding on average $5 USD/hour for this job

Hi, I have experience with customer support, phone handling, email management, appointment scheduling, and administrative support. I’m comfortable working during U.S. Eastern business hours, managing multiple inboxes, handling customer inquiries professionally, and maintaining organized records of all interactions. Approximately how many calls and emails do you typically receive per day during U.S. business hours? Looking forward to hearing from you.
$8 USD in 40 days
9.1
9.1

Hello Dear Client, As a native English speaker with vast experience in customer support, administrative assistance, and virtual assistance, I am confident that I am a great fit for this position. I have excellent communication skills and can effectively interact with people from diverse backgrounds. I am also very patient with customers to ensure 100% satisfaction.I am also savvy in email management, data entry, inventory management among other skills. You are guaranteed reliability, effective communication, and tasks completed accurately and on time. I am available for up to 60 hours per week and am seeking a full-time, long-term opportunity. I have experience using different CRMs and am open to learning any new tools to ensure success in this role. Kindly send me a message for further discussion. Regards, Purity Tai
$10 USD in 40 days
8.3
8.3

Hi Sir, I understand you need a dependable assistant to manage customer communications during U.S. Eastern business hours. With experience in virtual assistance, email handling, customer support, and administrative coordination, I can answer incoming calls professionally, manage multiple inboxes, draft clear responses, log interactions, and escalate urgent matters promptly. I'm comfortable using Google Workspace, VoIP tools, and CRM systems while staying organized during high-volume periods. Available Monday–Friday during EST hours, I can help ensure every customer inquiry receives timely and professional attention.
$6 USD in 40 days
6.5
6.5

Hello there, I can handle incoming calls, route customer inquiries, monitor multiple inboxes, draft/send clear replies, and keep accurate logs with follow-ups and urgent items flagged. I’m comfortable with Google Workspace, inbox management, customer-support communication, and structured daily reporting during U.S. Eastern business hours.
$5 USD in 40 days
5.7
5.7

Hi There, We can assist with monitoring inboxes, drafting replies, routing messages, logging interactions, flagging urgent matters, and keeping communication organized through Google Workspace, Gmail, Sheets, shared inboxes, CRM tools, and task trackers. We stay organized by maintaining clear logs, priority tags, follow-up lists, and daily updates. Please note that making or receiving phone calls is not included as part of our service scope, but we can fully support email-based customer communication and escalation tracking. We operate from 9:30 AM to 6:00 PM IST, Monday to Saturday. If this schedule aligns with your requirements, we are ready to get started. Hit me up and we can talk in detail Regards, Nikita and her team at Affiliazion (D)
$8 USD in 40 days
5.7
5.7

Hi, I’m an organised, confident communicator with solid experience handling day‑to‑day customer communication across phone, email, and internal channels. I’m comfortable answering and routing incoming calls with a calm, professional presence, acknowledging every inquiry promptly, and following clear escalation rules so the right items reach you without delay. I work well in roles where reliability, clarity, and steady communication matter. I can monitor multiple inboxes, draft or send replies, log interactions, surface time‑sensitive items, and keep you updated throughout the day. I’m familiar with Google Workspace, VoIP/soft‑phone tools, and structured documentation, and I stay organised even when volumes spike. My approach is structured: maintain a responsive phone line, keep inboxes tidy and actionable, track follow‑ups, and ensure you always know what needs your attention. I’m available during standard U.S. business hours (EST) and can provide consistent weekday coverage. If you’re looking for someone dependable, detail‑oriented, and steady who can take communication off your plate, I’d be glad to support you. Best regards, Jessica
$8 USD in 40 days
4.9
4.9

Hi there, As an entrepreneur myself, I understand the importance of having a reliable and efficient personal assistant to handle daily tasks and communications. Even though my areas of expertise may seem different from the traditional personal assistant's role, they've actually prepared me perfectly for this job. With a meticulous eye for detail, excellent time management skills, and proficient documentation abilities gleaned from my years in not just graphic design but also software development, I can tackle your SMB's email and phone management needs with precision and care. My proficiency in various communication tools including Google Workspace and soft-phone systems will ensure that all your messages are professionally attended to and promptly acknowledged. I pride myself on clear English writing so you can be assured that the replies I draft or send out will be equally effective as if you wrote them yourself. Equally important is my calm demeanor over calls which has been cultivated by my long stints of client-facing work throughout my diverse career.
$5 USD in 40 days
3.9
3.9

Hello! I can help you in US timezone. I am available to start immediately. With your need for a reliable personal assistant for your business, my diverse skills and extensive experience of 10 years certainly make me an ideal candidate for this role. I have a deep understanding of the value of prompt and professional communication, which will enable me to effectively manage and route all incoming calls, ensuring that every customer inquiry is addressed promptly. Additionally, given your emphasis on email management, my proficiency in data entry and organization would be invaluable. I am adept at managing large quantities of data through Microsoft Excel and Google Spreadsheets, facilitating efficient workflows even during high volume periods. My solid understanding of Google Workspace will also enable a smooth transition to any future tasks related to Google Business listing management. Being on Eastern Time zone myself, I easily align my availability with standard US time zones (Monday through Friday). My commitment to accuracy, efficiency, and delivering quality results has proven beneficial numerous times in previous projects – characteristics that will continue to boost your business operations. Let's collaboratively transform challenges into achievements. Choose me for results-driven solutions and a professional yet friendly work environment. I look forward to your quick response!
$2 USD in 40 days
4.0
4.0

Hello, With over 6 years of experience as a Virtual Assistant, I have a strong focus on customer communication and support. What I Can Do for You: - I will manage incoming phone calls, ensuring that all customer inquiries are acknowledged and routed appropriately. - Additionally, I will monitor multiple inboxes, draft replies, and keep you updated on messages that require your personal attention. An advantage is my proficiency with various tools such as Google Workspace, basic VoIP and soft-phone tools. Regards, Blessing
$5 USD in 40 days
3.7
3.7

Hi, How are you doing? I work daily with Google Business Profile (GMB) and Facebook Business Manager, helping local businesses launch, optimize, and grow their online presence. I can: ✅ Create and fully optimize your Google Business Profile with the most effective categories, keyword-focused descriptions, and properly organized photos. ✅ Set up your Facebook Business Page and Meta Business Manager with consistent branding, optimized business information, CTA buttons, and service sections. ✅ Assist with the GBP verification process to ensure the listing goes live smoothly. ✅ Create and schedule the first two weeks of engaging Facebook content and handle the initial customer interactions to build momentum. ✅ Deliver both profiles fully published, free of setup issues, and provide easy-to-follow hand-off notes so you can manage everything confidently moving forward. I have extensive experience in Local SEO, Google Business Profile optimization, citation consistency, and social media setup for local businesses, and I'm ready to get started immediately. Looking forward to discussing your business and launching both profiles successfully. Best regards, Sabbir A. Local SEO & Google Business Profile Specialist
$5 USD in 40 days
1.7
1.7

Hello, I am interested in supporting your business by managing customer communications and ensuring every inquiry receives a prompt, professional response. With over 5 years of experience in customer service, administrative support, and client-facing roles, I have developed strong communication, organization, and problem-solving skills. My background includes handling phone calls, responding to emails, maintaining records, coordinating with teams, and following up on customer requests. I am comfortable answering and routing calls, monitoring multiple inboxes, drafting email responses, logging interactions, tracking follow-ups, and escalating urgent matters when needed. I have experience using Google Workspace, Microsoft Office, CRM systems, and I can quickly adapt to new VoIP and soft-phone platforms. To stay organized during busy periods, I prioritize tasks by urgency, maintain detailed notes, and use tracking systems to ensure no customer inquiry is overlooked. I am dependable, detail-oriented, and committed to delivering excellent customer service. I am available Monday through Friday during U.S. Eastern business hours and can provide consistent support throughout the workday. I look forward to discussing how I can contribute to your team. Best regards, Beatrice Nanyangwe
$5 USD in 40 days
1.8
1.8

Hello dear client, I’m a reliable Virtual Assistant with over 5 years of experience in customer support, phone handling, email management, and administrative tasks. As a native English speaker, I communicate clearly and professionally, ensuring every customer feels valued. I’m proactive and don’t wait to be told what needs to be done — I take initiative, stay organized, and make sure tasks are completed on time. I have experience managing inboxes, routing calls, documenting interactions, tracking follow-ups, and using Google Workspace, CRM systems, and communication tools. I’m available during U.S. business hours (Eastern Time), Monday–Friday, and would love to help keep your daily communication running smoothly. Thank you, Fiona
$5 USD in 40 days
1.8
1.8

Hi, I'm Moniruzzaman and I believe I'm the right candidate for your daily task needs. With my diverse skills and extensive experience in email handling, documentation, and virtual assistance, I've learned to build a strong coordination platform for businesses. My profound knowledge of Excel, AutoCAD alongside my abilities with Power BI, and problem-solving have honed my proficiency in handling both technical and administrative operations efficiently. This makes me adaptable to navigating various systems like Google Workspace. Additionally, I understand the importance of clear customer communication and ensuring their satisfaction. My previous work in eBay Marketplace would be an added advantage to manage customer inquiries. My organizational skills guarantee that key tasks and follow-ups won't be missed ensuring smooth workflow even during spikes in volume. Furthermore, my demonstrated ability to work independently as well as part of a team means I can handle any level of responsibility that the Google Business listing entails. Finally, being available during Eastern U.S. time zones on weekdays and my strong command in English makes me readily accessible for your client engagement needs. As an attentive and detailed-oriented professional, you can rely on me to embrace this position diligently, keeping you updated on everything that deserves your personal attention. Let's strengthen your business communication together!
$7.99 USD in 40 days
1.7
1.7

With a deep-rooted understanding of premium customer support, I confidently assure you that you need look no further for a diligent virtual assistant. My name is Erica, and I come equipped with robust communicative skills, evident in my experience of dealing with dynamic interactions. My extensive exposure to Google Workspace, basic VoIP or soft-phone tools, and numerous CRMs similar to those you utilize - REIreply , Netsuite, Podio, Close CRM, Mojo, Zoho, Zendesk, Xencall, Popstream, CallRail, Batchleads to name a few - enable me to fluidly adapt to your established systems. Having made numerous inbound/outbound calls and maintained peak customer satisfaction ratings at previous positions, I have fostered a symphony between professionalism and approachability; the kind you seek in a personal assistant. Moreover, highlighting your customers as equally valuable via excellent phone and email etiquette with timely escalations is a tenet I hold dearly. Fundamentally understanding the essence of not just handling the task but also representing you positively – I strive for each interaction to be an open invitation for customers to share more about their experiences/opinions. As an efficient professional committed to exceeding expectations I Look forward to speaking with you. Erica Smith
$5 USD in 40 days
0.8
0.8

Affordable, Early Delivery. ★★★★★★★★★★★★★★I hold a Masters degree which gives me the requisite background to handle writing from various subjects. I am a highly committed person towards my work. You can rely on QualityXenter for quality and consistency in writing. We never violate copyright rules. I have vast amount of experience in this industry since I am working from 2015 as a professional writer. I provide many modifications till to get your satisfactions. I have access to enough journals to use in your research project. I always produce quality work at VERY LOW RATES so, don't worry if you have a low budget for your work, I will be very happy to make a new client like you. I am producing quality work for my clients including ARTICLE WRITING, REPORT WRITING, ESSAY WRITING, RESEARCH PAPERS, BUSINESS PLAN, TECHNICAL WRITING, MATLAB, THESIS, ACCOUNTING & FINANCE work ETC. Go through my profile link https://www.freelancer.com/u/qualityxenter
$2 USD in 1 day
0.0
0.0

I am Data Entry/Data Processing Expert who knows the value of time, very hard working and always delivers the work on time. My Motive is to make my employer happy without adding additional charges. If you are looking for data entry or search work, I am the Right person for you. available 24-7. a trusted Freelancer
$2 USD in 40 days
0.0
0.0

Hi! I’d love to help manage your daily communications during U.S. Eastern business hours. I’m comfortable handling customer calls, managing multiple inboxes, responding with clear and professional English, and escalating anything that needs your attention. I have experience with Google Workspace, can quickly adapt to VoIP and other tools, and stay organized by tracking conversations, follow-ups, and priorities so nothing gets missed—even during busy periods. I’m reliable, detail-oriented, and committed to providing a great experience for both your customers and your team. I’d be happy to discuss how I can support your business.
$2 USD in 40 days
0.0
0.0

Hello, I’m interested in supporting you as a dependable Personal Assistant to help manage your daily emails, calls, and small tasks efficiently and professionally. I understand how important it is to have someone reliable who can stay organized, respond quickly, and keep things running smoothly without constant supervision. That’s exactly how I work. I can help you with: Managing and organizing emails (sorting, replying, prioritizing) Handling calls professionally and promptly Scheduling and calendar coordination Completing daily administrative and small tasks Ensuring clear communication and confidentiality at all times I’m detail-oriented, responsive, and comfortable working independently. My goal is to reduce your workload and make your day more organized and stress-free. I can start immediately and adapt easily to your preferred tools and working hours. Looking forward to working with you.
$4 USD in 40 days
0.0
0.0

Hello, I have 12 years of experience in Customer Support. I understand your requirements and would like to discuss the project in more detail to ensure I can provide the best possible solution. Please feel free to reply so we can discuss the project further. I look forward to hearing from you. Thank you.
$5 USD in 40 days
0.0
0.0

Hi there, I understand that you need someone dependable who can serve as the first point of contact for your customers during U.S. business hours, ensuring calls are handled professionally and emails are responded to promptly while keeping you informed of anything requiring your attention. I am a Virtual Assistant and Certified Bookkeeper with 7+ years of experience in customer support, email management, administrative assistance, CRM management, and client communication. I am comfortable handling customer inquiries, maintaining organized records, managing follow-ups, and escalating urgent matters when necessary I am available during U.S. business hours and can assist with phone support, email handling, documentation, and customer communication while ensuring a professional and positive experience for your customers. If needed, I can also support future responsibilities related to Google Business Profile management. Could you please share the average daily volume of calls and emails? Also, which VoIP or phone system are you currently using for customer communications? I am available to start immediately and would be happy to discuss your requirements further. If convenient, we can also schedule a quick call to discuss your workflow and expectations. Best regards, Syeda Sidrah A.
$5 USD in 40 days
0.0
0.0

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