Customer Support and Ticketing for eCommerce Startup

Hello Sir I am a professional Virtual Assistant expert. I’ve been working on administrative projects for more than 5 years, having good hand on Web Search, Lead Generations, Customer Support, Data Processing, Email Handling, Marketing, Data Entries Product Listings, and Record-Keeping with managing all stuff day to day work schedule with excellent skills and knowledge. I will deliver 100% quality results as per your requirements. I am ready to work full time with dedicated and consistent quality results on a daily basis for the long term. I will be available all the time here for perfect updates and quick follow-ups. Looking forward to your quick positive response to discuss further over chat and ready to show my skills before you hire me for long-term work. Kind Regards Sarita P

Professoinala with zendesk, adding canned and building knowledgebase for the team. Kindly share more details is this a SAAS or a physical product?

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Experience with CRM software, in particular Zen Desk, Salesforce, and Live Agent. please feel free to message me anytime :) looking forward to making this a huge success!

Dear Client, Hope you are doing great!! As you can view my profile I am one of the best ranked e-commerce Expert, rest get assured that you’re at a right place. -- Yes I am FULLY AVAILABLE for this project and can confidently provide you top notch assistance with your new vendors sign up, add products in your platform, in a very efficient manner. -- Please share all the related details, so that I can give everything a quick look and START WORK ?? Let us have a quick voice call or chat to know more about each other and discuss more about the requirements & take this job to a next level. -- I will be looking forward to your earliest revert. Best Regards, Santosh

Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a superstar in this position. I am a proficient and creative WordPress developer with a strong history in website management and development. Experienced in SEO and PPC campaign creation. Expert in all aspects of WordPress website creation, including design, plug-ins, and implementation. Skilled in creating engaging and interactive websites. I do have previous experience in customer support for over a year. I was responsible for the below duties as a livechat agent in an online betting company: -Provide information to the company’s clients. -Handling customers’ queries in timely and professional manner via chat and e-mail . -Providing technical assistance for products, websites, software, etc. -Meeting corporate standards and procedures for better quality; -Meet predetermined personal and team targets And as a VA I have experience as Online Marketing Assistant my tasks included: -Building the company Website, maintaining and managing the company’s social media profiles. -Updating information on website, managing group, creating events and creating landing pages. -Managing the email list of the company. In addition to my knowledge base, I actively seek out new technologies and stay up-to-date on industry trends and advancements. I look forward to speaking with you about this opportunity.

Hello, My team and I would be happy to provide the online support you need. We're already proficient in Zendesk, Freshdesk, Intercom, Helpscout and other customer support software. We can hit the ground running for you. Please let me know if you'd like to discuss the details at a day and time that works for you. Best, Shilonda Virtual Work Team 312-319-5617

I am interested in this project and I can do this kind of job as I have expyin such field. thank you

I show your proposal and ready to work with this project. I have a very good knowledge of computer system and IT networks good at desktop support and customer handling... thanks...

Hi, hope you are doing well. I have read through your job description, that I should help with your platform like add products and vendor signup. I confident that i can help you with this project. I will provide quality work according to your instruction stated. Please award me the project so that we can discuss it more. Thank you. Regards, Iesvariya

Hello, I already read your description job and i'm very interest in be part of your team I will provide administrative support and customer service, i'm also have zendesk skills. I'm organized, detail-oriented and self-starter, i'm also available 40 hours a week and I can start inmediately, I will looking you forward to discuss all further details. Regards Ivan Alamilla

I've started working since I was 18 years old as a customer representative. I've been independent ever since then. 1st job experience was a customer service representative at AT&T handling wireless, home phone and HSIA (Wifi) pretty much I have been with Telco Services for over 4 years now. Also Dialed Verizon Wireless Postpaid been a chat/voice support agent with Equifax. Throughout my experience being on a call center/BPO company I've mastered communication skills, creative thinking, active listening, multi-tasking, problem solving, Team work, ability to work under pressure, adaptability, confidence and a fast learner. Thank you for your time and consideration. I look forward to hearing from you soon.

I am a Bilingual English/Spanish Customer Service specialist. I have been working in the area for +2 years with full satisfaction of the clients and customers as well. I have immense capability in skills like - Retool - Notion - Sllack - Chat Support (Fb, insta and Whatsapp) - Bilingual English/Spanish I am a quick learner and quite excited about learning new things. Also, I meet the deadline without any fear and can - Make problem solving methods - Maintain confidentiality - Make the planning and productions secured - Plan new strategies to continue with Customer Retention and Customer satisfaction Thank you for having a glance of my profile.

Hello, I am Dolabomi, an excellent communicator with a great personality filled with smile and I believe I would be an excellent add to your team. I have understanding of how Zendesk works and love the opportunity that this position would afford me in helping resolve client's issues. Thank you.

Hi i have read your requirements. i can assist you in this work. i have experience in both voice and non voice international process. i have typing speed of 50 wpm. flexible to rotational shifts. experience in ms office and online research. lets discuss the details over chat.

Your Idea . We build. Among the many testimonials received from our clients all over the years, one common point of appreciation from clients is, we implement the things in a way that they provide super ease of use. Be it a website UI, website UX or even a CMS - we believe that ease of use matters a lot for any software product. A properly designed UI / UX and functionality helps the user to do needful things with reduced time being spent and hence it makes the product lovable. It is rightly said that an expert is the one who converts complex things to simple for ease of common people. We are expert in creating best user experiences while maintaining simplicity. Our Technical skills in Web Apps consists of : 1. Laravel 2. Wordpress 3. React.js 4. Cakephp 5. Codeigneter 6. Python 7. Woo Commerce 8. Angular Js 9. Node Js Our Technical skills in Mobile Apps consists of : 1. Flutter 2. React Native 3. iOS (Swift) 4. Android (Kotlin,retrofit,java) We will be more than happy to assist you. Thank You!

This project piqued my interest because I felt that this was right down my alley. Even though it possesses complex modules, I am positive that I can handle them. Meeting deadlines is one of my talents that surpasses many others. And I am diligent in providing deliverables.

Hi, this is Amin. I am graduated in Computer Science and Engineering. I have more than one year of experience in IT sector with international clients. I can be the best match for this project.

I have read your proposal and i can serve your immediate and long term needs well. I have worked in this field for 4 years and have virtually assisted a variety of clients. I have worked for individual clients and corporations. My good communication, time management and organization skills allowed me to always be up to date with my client's needs and expectations. I'll be a promising candidate and would be happy to assist you. I would like to further discuss the details.

Good day! I hope you're doing well. My name is Erlinda A. Hular. I have been in BPO industry for 1 year and 10 months. Within this time range, I became a customer service representative for 6 months for a well known streaming platform in the world. I am handling customer inquiries regarding their account, and our services, resolving technical and billing issues in a timely manner, and lastly, being empathetic towards customer's concerns and complaints while being professional at all times to resolve the issue, and get their overall feedback to improve our process. For 6 months I have proved myself to the company resulting to being promoted to Subject Matter Expert. With this said, more responsibilities were added, like taking in supervisory calls and chat upon the request of customer, training and leading production team to better their knowledge about the process and tools, and also, escalating issues right away to engineers to resolve the issue in a timely and effective manner. I am also familiar with Zendesk since I used this to escalate issue to engineers and see any latest update and trends of any on going issue. This an overview about my job experiences and qualifications, if given a chance, I would love to talk to you about it more.

Dear Hiring Manager, I am writing to you with interest regarding the Customer Service position recently advertised on Freelancer. With over 7 years experience in the field of customer service, I am proficient in a number of expertise including in customer support and retention, research and problem solving and written and verbal communication. I am also skilled in the use of technology and I am confident that these skills will be the perfect match for the advertised position at your firm. I have worked in the banking Industry as a customer service representative having one of the highest scores in customer retention due to effective follow up tactics. As an extrovert in the business world, I have a deep interest in people and take pleasure in solving their problems. In an effort to grow customer based, I utilized the traditional friendly face-to-face interactions, email and telephone systems, ultimately producing the highest sales for 3 consecutive periods through different online and onsite banking services. I am quality oriented and self-motivated and I enjoy learning and taking on new challenges. I enjoy research and I am reliable to get the job done in a timely manner. My integrity and competencies with such a solid foundation in the customer service industry will only add value to your team. I look forward to an interview with you to further discuss my qualifications and how we can create a long standing working relationship. Sincerely Yours Solita Mariah Charles