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24/7 Customer Support Agents for Grocery/Fresh Produce Online Store

$3-4 AUD / hour

En cours
Publié il y a 4 mois

$3-4 AUD / hour

We are seeking experienced and reliable virtual assistants (VAs) to join our team and provide 24/7 customer support for our online grocery and fresh produce store. The ideal candidates will have excellent communication skills, be customer-focused, and capable of handling a high volume of inquiries, order follow-ups, and refunds. Responsibilities: - Respond promptly and professionally to customer inquiries via email, chat, and phone. - Assist customers with order-related concerns, product inquiries, and general support. - Process and follow up on pending orders, ensuring timely delivery. Manage customer refunds and returns in accordance with company policies. - Provide accurate and up-to-date information about products and services. - Collaborate with other team members to resolve complex issues. Requirements: - Proven experience in customer support, preferably in an e-commerce or grocery industry. - Strong communication skills in English (written and verbal). - Ability to work independently and as part of a team. - Availability to work on a rotating 8 X 8 X 8 hours shift schedule to cover 24/7 support. - Familiarity with online customer support tools and platforms. Note: We are looking to hire a minimum of three virtual assistants to ensure 24/7 coverage. Only candidates with relevant experience and availability for a rotating shift schedule will be considered. We look forward to reviewing your applications and building a strong customer support team for our online grocery and fresh produce store. Thank you for your interest in joining our team!
N° de projet : 37675342

Concernant le projet

23 propositions
Projet à distance
Actif à il y a 4 mois

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Hello James, Thank you for posting the project. Please award me so that we can start work asap. Thank you!
$6 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
23 freelances proposent en moyenne $5 AUD/heure pour ce travail
Avatar de l'utilisateur
With a strong background in customer service and support, I am confident in my ability to excel as a Virtual Assistant for your grocery and fresh produce online store. Throughout my career, I have honed my communication skills to ensure consistently outstanding customer interactions, regardless of the volume or complexity of inquiries. I understand the e-commerce and grocery industry dynamics well, which enables me to deliver informed assistance to customers regarding their order statuses, product queries, and general inquiries. I am also adept at managing refunds and returns - prioritizing customer satisfaction while adhering to company policies. Moreover, my flexibility is unmatched. As an experienced freelancer, I am accustomed to adapting my schedule according to the demands of the job. I can efficiently work independently but also value teamwork, recognizing its importance in problem-solving scenarios. Given my familiarity with several online support tools and platforms, I would require minimal onboarding time to effectively integrate into your system. Thank you for considering me for this crucial role; I look forward to contributing positively to your customer support team!
$4 AUD en 40 jours
4,9 (49 commentaires)
7,2
7,2
Avatar de l'utilisateur
Having had extensive experience in customer service, I understand the importance of delivering exceptional customer support 24/7 to ensure positive customer experiences. I have worked in various fast-paced environments, including e-commerce, which has sharpened my ability to manage high volumes of inquiries, maintain excellent communication skills - both verbal and written - and prioritize tasks effectively. This project aligns perfectly with my expertise and skillset as I am no stranger to demanding shift schedules, or swiftly addressing customer concerns related to orders, refunds, and product inquiries. With regards to online support tools, I am confident in my ability to adapt quickly and efficiently utilize any platform you have in place. My background as a virtual assistant not only equipped me with the necessary tech skills but also instilled in me a strong sense of time management and independent working attitude. And whilst this role is inherently individualistic, I value collaboration greatly; any opportunity to work with others on resolving complex issues is an exciting challenge for me. Finally, why should you pick me? Well, it's simple - I'm not just another remote employee; I'm a proactive problem solver dedicated to your company's growth. By bringing my organizational efficiency paired with continuous improvement perspective, I believe we can optimize your operations greatly through improved customer support strategies.
$4 AUD en 40 jours
5,0 (2 commentaires)
3,9
3,9
Avatar de l'utilisateur
Hello! I'm an experienced virtual assistant, ready to provide 24/7 customer support for your online grocery store. With a background in e-commerce support, I excel in handling inquiries, order concerns, and refunds. My English proficiency and flexibility for rotating shifts make me an ideal candidate.
$4 AUD en 40 jours
4,2 (6 commentaires)
3,6
3,6
Avatar de l'utilisateur
Hello, I hope this letter finds you well. I recently came across the Virtual Assistant position posted and was immediately drawn to the opportunity to contribute to your online grocery and fresh produce store. As a seasoned virtual assistant with a passion for customer service, I believe my experiences uniquely align with the vision and requirements of your team. In my previous roles, I successfully handled a diverse range of customer inquiries and concerns, developing a deep understanding of the intricacies of the e-commerce and grocery industry. My commitment to delivering prompt and professional responses, coupled with my knack for managing order-related issues, has consistently contributed to high customer satisfaction rates. Your requirement for virtual assistants who can work on a rotating 8 X 8 X 8 hours shift schedule resonates with my commitment to providing round-the-clock support. I am confident that my adaptability and strong work ethic make me an ideal candidate for ensuring uninterrupted customer service. I am excited about the opportunity to contribute to your vision of building a strong customer support team. I am confident that my skills and commitment to excellence make me a valuable addition to your organization. Thank you.
$4 AUD en 40 jours
5,0 (3 commentaires)
2,5
2,5
Avatar de l'utilisateur
Hi, I am writing to express my interest in the Virtual Assistant position for your online grocery and fresh produce store. With a proven track record in customer support, particularly in the e-commerce sector, I am confident in my ability to provide exceptional service and contribute to the success of your team. In my previous roles, I have demonstrated strong communication skills, efficiently handling customer inquiries via email, chat, and phone. I pride myself on being customer-focused, ensuring satisfaction through prompt responses and effective problem resolution. Moreover, my experience in managing order-related concerns, processing refunds, and collaborating with team members aligns perfectly with your outlined responsibilities. I am well-versed in working independently and as part of a team, having adapted to varying work environments. My availability for a rotating 8 X 8 X 8 hours shift schedule, combined with familiarity with online customer support tools, positions me as an ideal candidate for your 24/7 coverage requirement. I am excited about the opportunity to contribute to the success of your online grocery and fresh produce store. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experience align with your team's needs. Best Regards, Fida.
$3 AUD en 40 jours
5,0 (4 commentaires)
2,5
2,5
Avatar de l'utilisateur
Hello, Resumed freelancing after Covid Lockdown. I have handled Customer Service - (Voice - Lev 1 Tech Support, Non-Tech Support & Non-Voice - Email, Chat), etc. I am open to getting trained for tasks that need me to learn new skills, tools or software programs. I am sincere, dedicated and strive to establish a long-term relationship with my clients. I can start immediately and have power and internet backup for my office. Looking forward to working with you. **I have worked for eCommerce companies before and open to rotating shifts. Best Regards
$4 AUD en 40 jours
5,0 (2 commentaires)
2,3
2,3
Avatar de l'utilisateur
A customer service representative for 2 years and having an experience working with a business and marketing consultant for 4 years gave an interest of doing this job. Handling emails, chat support and can book appointments in any booking platform can do sheets to keep track of all the clients and individual status. I will make sure that what they need and concerns will be provided and I am resourceful in every way. Bidding an average amount of what your asking. Hoping that I can be a part of your team. Working hours will not be a problem for me. Thanks and God bless
$4 AUD en 48 jours
5,0 (1 commentaire)
1,2
1,2
Avatar de l'utilisateur
I worked as a manager in the grocery industry for 3 years, and I have been working as a remote customer representative for the last 1 year. I am the most suitable person for this job, I can solve all your customers' problems with incredible solution suggestions. I am that man.
$5 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
I 1year experience in customer service agent 24× 7 Availability in customer service agent working I given 100% complementary for your projects
$4 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hello,me having been working at a member's golf club at the reception has equipped me alot,the said being so demanding and delicate has made me know how to deal with any human being on earth, from making enquiries,placing orders accurately,or advising on what to have even giving an alternative of what they may want,placing appointments and so many to mention . Given the opportunity I can deliver more than expected, kindly try me. Regards Jane
$3 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi I'm Sarah and I am able to do customer service role efficiently. As I have 6 years of experience for customer service job, I am very well aware of customer enquiries and how to respond them efficiently. I'm available for 24/7 days for this job. I am having a premium software that I use for this role and I will show you in chat. I can start asap. I am happy with your offer. Warm Regards Sarah
$4 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi Client, I'm Len, I'm actively seeking a role as a virtual assistant. With a background in Customer service handing different account Especially online shopping., I'm enthusiastic about expanding my expertise in this field. My ability to learn quickly and my strong work ethic set me apart . I have skills in cold calling, appointment setting, scheduling, data entry, and also knowledgeable using Microsoft Applications and knowledgeable using CRM’s and dialers. I'm confident in my capacity to handle various tasks and assist effectively. Hoping to work with you. Cheers!
$6 AUD en 40 jours
5,0 (1 commentaire)
0,2
0,2
Avatar de l'utilisateur
With my extensive experience in customer service, specializing in e-commerce platforms, I am confident in my ability to provide top-notch customer support for your online grocery and fresh produce store. I have been successfully resolving customer issues, managing inquiries, and coordinating complex problem-solving scenarios for over five years now. By thoroughly understanding your product and its specifications, I can offer customers precise and relevant information, while simultaneously providing exemplary support through all available channels including email, chat, and phone. Proficiency in English with strong verbal/written communication skills is one of my many strengths. Being a multi-tasker who works well independently as well as collaboratively within a team. Additionally, covering shifts round the clock isn't a problem for me -; doing it effectively and consistently is what distinguishes me from everyone else. Familiarity with online customer support tools and platforms ensures I can hit the ground running without considerable onboarding time. I am well-aware of the correlation between skilled customer support and customer retention. These are not just transactional or troubleshooting scenarios; they encapsulate building trust, branding identity, and customer satisfaction. Well I am Tejashwini KS i would love to join in your project Sicencerly i will be waiting for you response.
$4 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
I'm no stranger to customer support activities. Though different from the traditional phone support roles, I've often had to communicate extensively with clients for progress updates and addressing their evolving requirements during the development phase. This experience has honed my communication skills and taught me how effective two-way communication can satiate the customers' needs adequately. By choosing me, you're not only getting a skilled developer but also someone who understands the importance of customer-centricity in an e-commerce business. With my extensive technical knowledge, unwavering work ethic, and keenness for excellence in customer service, I am confident in my ability to not just meet but exceed your expectations. Let's collaborate and build a robust 24/7 support system for your online grocery and fresh produce store. I look forward to bringing your digital ideas to life while providing an extraordinary customer experience!
$4 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi, I am interested in being a virtual assistant for your online grocery and farm produce store. I have worked in an airline as a customer support and ticketing agent a role which involved dealing with high volume calls, sorting out customer issues with reservations tracking and offering support with flight bookings and payments. I am interested in transferring my experience to your company. I look forward to hearing from you. Best, Shalleen.
$4 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
With my extensive background in Customer Service encompassing more than ten years, I have the skills and experience necessary to excel as one of your virtual assistants in managing customer support for your grocery/fresh produce online store. Having worked in the BPO industry, I am no stranger to a high volume of inquiries and handling client concerns with promptness, accuracy, and professionalism. My time management and organizational skills will be especially valuable as they enable me to effectively multitask and navigate through challenges while delivering top-notch service. I'm fluent in English and possess a sound knowledge of online customer support tools and platforms. These proficiencies, combined with my strong communication skills, make me capable of providing accurate information about products and services whilst resolving complex issues efficiently. In addition to meeting your stated requirements for relevant experience and schedule availability, I'm committed to constantly researching, learning new things and attending training to ensure that I stay up-to-date with industry trends and best practices. Selecting me as part of your team would not only enhance your customers' shopping experience but also guarantee that "24/7" does not just signify round-the-clock coverage but exceptional customer support too. Thanks for considering me! Looking forward to working with you.
$4 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi, I having interest in your project. I worked as a customer service agent for a short time, I thing I can be helpful for your project.
$4 AUD en 40 jours
0,0 (0 commentaires)
0,0
0,0

À propos du client

Drapeau de AUSTRALIA
Australia
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Méthode de paiement vérifiée
Membre depuis sept. 24, 2017

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