I have over 15 years of experience in strategic information management, involving collection, processing, analysis and creation of reports to improve processes and results; Integrative managerial vision, combined with the ability to develop and adapt with team leadership skills; Experience in interfacing with different areas involving finance, medical staff, customer service and sales; Solid experience in the routines of Traffic, dimensioning and planning of Call Centers, service units and their respective services and in the outsourcing of operations, leveraging operational, human resources and technical support; Budgeting, control and monitoring of costs of operations and enterprises