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Be the Salesforce Expert for a small boutique firm with operational staff in office and technicians on the road. You will need to have many years of Salesforce knowledge, including Field Service, and be available to respond through Microsoft Teams on the customers tenant for Salesforce issues during Australian Business hours. You will be paid as a subcontractor, not required to work 9-5 everyday, but be able to deliver projects, and respond to incidents when they come up. Reporting to me as the director of WebAI, as well as the customers head of operations.
Project ID: 40538102
44 proposals
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Active 3 days ago
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44 freelancers are bidding on average $26 AUD/hour for this job

Hey, My name is Piyush, and I have 13+ years of experience in Salesforce consulting, administration, development, and solution architecture. I am interested in supporting your boutique firm as a Salesforce Expert. I have extensive experience with Salesforce Field Service, Service Cloud, Sales Cloud, automation, integrations, reporting, and ongoing platform support. I understand the requirement to support both office-based operational staff and field technicians, deliver Salesforce projects, and respond to incidents through Microsoft Teams during Australian business hours. I am comfortable working as a subcontractor and providing flexible support based on business needs rather than fixed working hours. Throughout my career, I have successfully delivered Salesforce implementations, enhancements, and support services for clients across multiple industries. I am experienced in stakeholder management and can work closely with both the Director of WebAI and the customer's Head of Operations to ensure successful project delivery and operational excellence. I would welcome the opportunity to discuss how my Salesforce expertise can add value to your team. Kind regards, Piyush Salesforce Consultant & Solution Architect 13+ Years of Salesforce Experience I would welcome the opportunity to discuss how my experience can contribute to your customers' success. Kind regards, Piyush Salesforce Consultant & Solution Architect 13+ Years of Salesforce Experience
$20 AUD in 40 days
7.5
7.5

SolutionzHere can support this as your Salesforce subcontractor, with deep Field Service experience and fast response during Australian business hours. We’re comfortable handling incidents, small projects, and Teams-based support directly on the customer tenant. Rate: AUD 40–50/hour, depending on the urgency and complexity. I’d also suggest a short monthly retainer for priority response, so you’re not waiting when issues hit. One quick question: is the main focus ongoing support, or also admin/configuration and Field Service enhancements?
$45 AUD in 40 days
6.3
6.3

I'll act as your dedicated Salesforce expert covering Field Service configuration, incident response, and ongoing project delivery — all through your Microsoft Teams tenant so communication stays seamless with your operations team. Available during Australian business hours, reporting to you and the head of operations as needed. Projects delivered on milestone basis, incidents handled as they come up.
$25 AUD in 40 days
6.0
6.0

With my proficiency in Salesforce Admin and Field Service management, I believe I'm the perfect fit for your project. My multi-disciplinary background as an engineer and agile problem-solver allows me to not only understand intricate systems like Salesforce but to craft unique solutions tailored specifically to your needs. Over the past decade, my career has been built on diving into problems from a wide range of fields, expertly blending them together, and delivering comprehensive solutions. I've honed the skill of thinking in systems, ensuring that all inputs, reactions, and constraints balance seamlessly to ensure smooth operations. I'm certain this skill will be invaluable in addressing the complex needs of your small boutique firm with office staff and technicians in the field. As for accessibility, being a seasoned remote worker equipped with effective communication tools like Microsoft Teams, I assure you that even with a time zone difference, your concerns won't go unanswered. Additionally, working as a subcontractor has trained me to optimize my schedule to deliver timely projects while maintaining a high level of response when incidents arise.
$20 AUD in 40 days
5.9
5.9

Hi, This is exactly the type of long term Salesforce partnership I prefer. I have extensive experience supporting Salesforce Sales Cloud, Service Cloud, Field Service, automation flows, mobile workforce solutions, integrations, reporting, and user support for operational teams and field technicians. I'm comfortable working directly with business users, responding through Microsoft Teams during Australian business hours, handling incidents, implementing enhancements, and acting as a trusted extension of your team rather than a ticket taker. Rate: $40 AUD/hour Availability: Australian business hours with responsive support via Teams Engagement: Ongoing subcontractor arrangement The listed rate is below typical Salesforce Field Service consulting rates, but I'm open to discussing a blended support and project model. Sahanaj
$40 AUD in 40 days
5.7
5.7

I understand you need a Salesforce Admin with extensive Field Service experience to support a boutique firm with both office staff and mobile technicians, responding via Microsoft Teams during Australian business hours. I've previously configured Salesforce Field Service to streamline dispatching and on-site service workflows for a similar client, resulting in a 15% reduction in travel time. My approach will involve a phased implementation. First, I'll assess your current Salesforce configuration and Field Service setup. Then, I'll develop custom flows for work order management and technician scheduling, utilizing Salesforce Flow and potentially Apex for complex logic if needed. I'll also configure mobile app settings for your technicians' devices. What is the current process for technician dispatch and work order assignment? Ready to start as soon as you confirm scope.
$25 AUD in 7 days
5.1
5.1

★•══•★ Hi client ★•══•★ I have experience working with Salesforce CRM, Field Service, API integrations, workflow automation, and cloud-based business systems supporting both office staff and field technicians. My approach will be: ✔️ First, I will review your current Salesforce environment, Field Service configuration, business processes, and support requirements to understand your operational workflows. ✔️ Then, I will provide ongoing Salesforce administration, incident response, troubleshooting, enhancements, automation, and project delivery while collaborating with your team through Microsoft Teams during Australian business hours. ✔️ Finally, I will optimize workflows, improve system performance, document changes, and ensure your Salesforce environment remains reliable, scalable, and aligned with your business goals. I have worked on CRM implementations, business process automation, API integrations, field service solutions, and long-term application support with a strong focus on reliability, communication, and operational efficiency. One question: Could you please share your current Salesforce edition, installed Field Service configuration, and any existing documentation so I can review the environment before getting started? Best regards. Rico
$15 AUD in 40 days
5.0
5.0

I understand you're looking for a seasoned Salesforce Admin with a strong grasp of Field Service, capable of supporting a hybrid team of office staff and mobile technicians. My experience in optimizing Salesforce Field Service for similar organizations, including streamlining dispatch processes and improving technician efficiency, directly aligns with your needs. I've successfully implemented custom workflows that reduced response times by 20% and enhanced data accuracy for field operations. My technical approach will involve a deep dive into your current Salesforce configuration, focusing on Field Service Lightning. I'll leverage Apex, Visualforce, and Flow automation to address any immediate pain points and implement strategic enhancements. This includes optimizing appointment scheduling, improving mobile dispatching capabilities, and ensuring seamless data flow between office and field teams. I'll also conduct a thorough review of existing reports and dashboards to provide actionable insights for operational improvements. To ensure we hit the ground running, could you clarify the primary challenges you're encountering with your current Field Service setup? Also, what are your key performance indicators for technician productivity? I'm eager to discuss how my expertise can translate into tangible improvements for your firm. Let's schedule a brief call to explore this further.
$25 AUD in 7 days
4.1
4.1

Hello, I am a seasoned Salesforce professional with 10+ years of hands-on experience in Salesforce development and administration. Over the years, I have successfully delivered solutions across Sales Cloud, Service Cloud, and Experience Cloud, helping businesses streamline processes and enhance customer engagement. My expertise includes: * Apex, Triggers, Aura, and Lightning Web Components (LWC) * Flows, Process Automation, and Salesforce Administration * Customization, Integration, and Optimization of Salesforce environments * End-to-end implementation and support for complex business requirements I bring a proven track record of building scalable, maintainable, and high-performance Salesforce solutions tailored to client needs. I am confident that my skills and experience will add significant value to your project. Looking forward to collaborating and contributing to your success. Best regards, Arpit K.
$15 AUD in 40 days
4.3
4.3

Hi, Your Field Service configuration is likely causing dispatch delays and mobile sync failures due to territory and scheduling policy misconfigurations. I will perform a focused audit, correct Service Territories, scheduling policies, and mobile offline sync, then implement an incident triage runbook and Teams alerts so technicians can resolve issues quickly. Implemented Field Service for a 35-tech utilities client; streamlined territories, cut travel time 18% and reduced after-hours incidents 40%. I also suggest a monthly health check and automated SLA breach reports. Would you like me to start with a two-week audit and triage plan? Thank you, - Bohdan
$21 AUD in 31 days
3.4
3.4

Hello I just read about your need for a Salesforce Expert to support your boutique firm’s operational staff and technicians, especially with Field Service and ongoing issue resolution during Australian business hours. I have over a decade of hands-on experience in Salesforce architecture, Lightning development, and Field Service implementation, which means I understand the complexities of managing both office and mobile teams. My approach would be to set up scalable processes and responsive support via Microsoft Teams on your customer’s tenant, ensuring quick turnaround on incidents while delivering projects efficiently. I’m comfortable working flexibly outside strict 9-5 hours to meet your needs. Could you share more about your current Salesforce setup and any immediate challenges you’re facing? Best regards, AbdulHamid
$15 AUD in 40 days
2.6
2.6

Hi—this is Jorge from IT GLOBAL SOLUTION LLC (FL, United States). I’ve led Salesforce Admin/Dev engagements like what you’re building, especially where you need strong data governance plus tight Field Service alignment between dispatch and road technicians. Your plan for responsive expertise during Australian business hours is clear. I’d set up an ongoing Salesforce support and improvement system centered on Lightning and Field Service. For governance, I’ll harden data standards with field-level rules, validation, record types, and permission sets, plus scheduled data-quality checks (duplicates, required fields, enrichment) and Lightning dashboards for head-of-ops visibility. For automation and build, I’ll use Flow for intake → routing → technician assignment updates, and Apex/LWC when custom UI or complex logic is needed. On the Field Service side, I’ll configure Work Orders, Resources, Service Appointments, skills, and matching so the right technician is selected based on skills and service requirements. For data management, I’ll define a clean data model (relationships, naming conventions, data dictionary) and repeatable ETL/data-entry workflows, using safe bulk operations and REST/SOAP integration patterns if needed. For incident response, I’ll coordinate via Microsoft Teams by monitoring org logs, spotting error patterns, running targeted diagnostics in your tenant, and delivering fixes with documented, versioned change notes.
$60 AUD in 40 days
2.6
2.6

Hello, I hope you're having a great day. I've delivered several Salesforce Field Service and Lightning admin projects supporting office staff and mobile technicians. On a recent engagement I migrated work orders and Service Appointments to Field Service, built a Flow to auto-assign crews and added a Lightning component for mobile check-ins, solving offline sync quirks. I'd start with a sandbox audit, review routing rules and Flows, then enable Teams notifications from the customer's tenant. Could we hop on a short Teams call to confirm tenant access, peak support windows, and incident escalation order? Thank you, Alpeshbhai M.
$20 AUD in 40 days
1.7
1.7

Hello, Our team is based in Japan, blending strong technical skills with Japanese discipline, punctuality, and attention to detail. We'll work efficiently to complete your project perfectly — and as quickly as possible. Expect clear communication, reliable delivery, and a deep commitment to quality. Whether it's a small fix or a full build, we’ll treat your project with the care it deserves. Let’s make it happen. Warmly Regards.
$25 AUD in 40 days
1.4
1.4

Hello, Let's turn great ideas into products people love using and businesses love growing with. Your need for a Salesforce Admin with Field Service skills is crucial for ensuring seamless operations between your office staff and technicians in the field. As a Senior Full-Stack & AI Automation Engineer with extensive experience in CRM systems, including Salesforce, I understand the importance of efficient communication and problem-solving within the platform. One potential risk in this project could be ensuring smooth coordination between the operational staff and technicians, especially when incidents arise during Australian Business hours. To address this, a robust incident response plan and clear communication channels will be essential to maintain productivity and customer satisfaction. I am curious about the current setup of your Salesforce instance and how Field Service is integrated. Additionally, understanding the typical incidents that occur and the reporting structure in place would help tailor solutions to enhance efficiency and minimize downtime. How do you currently handle incident escalations, and what key performance indicators are you looking to improve through Salesforce optimization? I apologize for not being able to fully explain my questions and proposed solutions in the proposal due to the character limit. If possible, I would appreciate the opportunity to discuss the project further through chat so I can provide more details and better understand your requirements. Cheers, Yuan.C
$25 AUD in 40 days
0.0
0.0

Hi there, I just read your posting. It sounds like you need an expert Salesforce Engineer who can support a boutique firm with Field Service operations, incident response, and ongoing platform delivery. I am a Salesforce Engineer with 10+ years of experience in Salesforce architecture, Field Service (FSL), custom development, integrations, and production support. I have worked with distributed field teams and operational users, ensuring reliable systems and fast incident resolution. I can support your team via Microsoft Teams on your tenant during Australian business hours, handling both project delivery and urgent Salesforce issues. I am comfortable working as a subcontractor, reporting to leadership, and collaborating closely with operations to ensure smooth field technician workflows and system reliability. Let me know if my profile looks interesting, and we can set up a time to talk. Best regards, Elijah M.
$20 AUD in 40 days
0.0
0.0

Hi, I am very interested in the Salesforce Admin with Field Service Skills position. With over 7 years of experience as Front Desk Supervisor and Duty Manager at Shangri-La Dubai, I have strong hands-on experience managing complex operational systems, handling data, coordinating field and office teams, and providing fast technical support to both internal staff and external customers. Although I don’t have direct Salesforce experience yet, I am a fast learner with proven ability to quickly master new systems. In my previous role, I worked extensively with Fidelio and Opera PMS (Property Management Systems), which involved similar functions to Salesforce — such as data management, scheduling, ticketing, reporting, and coordinating between office staff and field teams (housekeeping, maintenance, etc.). Key strengths I bring: Strong administrative and data management skills Excellent problem-solving and troubleshooting ability under pressure Professional communication via chat/tools like Microsoft Teams Experience supporting operational staff and resolving issues quickly Highly organized with great attention to detail Available to work during Australian business hours and respond promptly to incidents Thank you for considering my proposal. Best regards, AJ Subianto
$15 AUD in 40 days
0.0
0.0

Hello, I’m an experienced Salesforce specialist with strong expertise in Service Cloud and Field Service, supporting both office-based teams and mobile technicians. I can assist with ongoing system improvements, configuration, automation, and incident resolution while working as a reliable subcontractor aligned with Australian business hours. I’m comfortable supporting live environments via Microsoft Teams within your tenant, ensuring fast response times for operational issues as well as delivering structured enhancements and projects when needed. My focus is stable Field Service workflows, efficient dispatching, and keeping day-to-day operations running smoothly. Best regards
$15 AUD in 40 days
0.0
0.0

The real test of a Salesforce partner isn't what happens when everything is working. It's what happens when a technician can't access a job, dispatching stops flowing properly, or an operational issue needs attention during business hours. For a business with office staff and field technicians, Salesforce becomes part of the daily operation, which means reliability and responsiveness matter just as much as technical knowledge. • Support Salesforce and Field Service operations during Australian business hours • Respond through Microsoft Teams and work directly within your existing communication process • Investigate and resolve incidents before they affect day-to-day operations • Deliver enhancements, configuration changes, and project work as required • Work closely with both WebAI leadership and the customer's operations team to ensure priorities stay aligned I'm particularly comfortable in environments where Salesforce isn't just a CRM but the operational hub connecting office teams and field staff. I'd be interested to learn more about the current Salesforce setup, Field Service implementation, and the types of incidents that occur most frequently today.
$15 AUD in 40 days
0.0
0.0

Hey there, I’m interested in supporting your team as a Salesforce Admin with Field Service experience. I’ve worked with Salesforce for many years and can help manage both day-to-day admin tasks and Field Service operations for your office staff and field technicians. I’m comfortable handling issues through Microsoft Teams during Australian business hours and can work as a subcontractor, focused on delivering projects and responding quickly when incidents arise. I’m used to collaborating with operations leaders and technical stakeholders, and I understand the need for clear communication and dependable execution. I’d welcome the opportunity to support WebAI and your customers’ operations team. Let's connect and discuss in detail! Best regards, Vikas Parekh
$15 AUD in 40 days
0.0
0.0

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