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Customer Service Manager

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Set a clear mission and deploy strategies focused towards that mission

Develop service procedures, policies and standards

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Adhere to and manage the approved budget

Maintain an orderly workflow according to priorities

Requirements

Proven working experience as a customer service manager, retail manager or assistant manager

Experience in providing customer service support

Excellent knowledge of management methods and techniques

Proficiency in English

Working knowledge of customer service software, databases and tools

Awareness of industry’s latest technology trends and applications

Ability to think strategically and to lead

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Customer service orientation

BS degree in Business Administration or related field

Compétences : Saisie de Données, Excel, Traitement de Données, Copie Dactylograghiée, Recherche sur Internet

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Concernant l'employeur :
( 0 commentaires ) United States

Nº du projet : #20291998

18 freelance font une offre moyenne de $24/heure pour ce travail

valor312

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$20 USD / heure
(33 Commentaires)
5.4
WriteSmart

Hi! I would love to be a part of your team and contribute to the success of your company. To give you a little background of myself, I have 8 years experience as an Email and Chat Customer Support Agent for America Onl Plus

$20 USD / heure
(14 Commentaires)
4.6
ninestar801

Hi, Hope you are doing well! I would like to work on your project. I have excellent in skills with more than 6 Years experience. I'm sure that I will complete with high quality in the shortest time. I am always availab Plus

$120 USD / heure
(5 Commentaires)
2.5
scripts24

@Hello, Greetings Php Expert Technologies Pvt. Ltd. ! Php Expert Technologies is a full service, design and development company offering end to end technology solutions for mobile and web [login to view URL] have proven our e Plus

$20 USD / heure
(0 Commentaires)
0.0
bharathk16

Hi, I have an experience of 15+ years in customer service and my responsibilities included managing day to day service operations, performance reviews, building rapport with the customer, branch operations management. Plus

$15 USD / heure
(0 Commentaires)
0.0
nigamsanghvi

Total 8 years experience as Sr. Software Support / Product Support Engineer . Major Skills Achieved: Software Implementer, Client Site Deputation, Application Support, Software Demonstration, Users Training, Documentat Plus

$20 USD / heure
(0 Commentaires)
0.0
waleeddastgir

I have studied Organizational behaviour currently working in risk advisory of a reputed multinational firm Crowe horwarth have gone through extensive thesis & research work during my ACCA qualification for obtaining My Plus

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(0 Commentaires)
0.0
robglai14

Hi I am expert when it comes to customer service and Sales. I have been with sales and customer service for almost 15 years and I have worked with fortune 500 companies before like Dell USA and SAS Analytics USA. I was Plus

$15 USD / heure
(0 Commentaires)
0.0
ChowdhuryRafid

Hi, I am a professional US customer service manager and virtual admin assistant working for last 8 years. I can handle all types of customer service needed for the project and able to start immediately. I would like Plus

$16 USD / heure
(0 Commentaires)
0.0
saint2017

Have extensive experience in customer support and data entry, am an IT expert with MSc IT. Am very independent, adaptable, understanding and can work with diverse backgrounds and situations

$16 USD / heure
(0 Commentaires)
0.0
ramadan7044

i have 3 years experience as a customer service manager , manager fro 30 person , how to use emotional intelligence to get customer satisfaction, i know how to make customers happy and how to give them good quality wit Plus

$22 USD / heure
(0 Commentaires)
0.0
parksy07271

This is Sun I live in Seoul Korea. My Educational Background is The Graduated from master of Business Administration. My Major is International Business. And had over 18-year experience as a Service team. I had 2 work Plus

$20 USD / heure
(0 Commentaires)
0.0
uniwishnagesh

Hi, I have 15 years of experience in customer facing role and well versed with technical environment. I have management experience in BPO/contact center managing customer expectation, resolving their issues and ensurin Plus

$22 USD / heure
(0 Commentaires)
0.0
$21 USD / heure
(0 Commentaires)
0.0
muhdtaqiyuddin94

Saya akan menyiapkan projek dengan terbaik Relevant Skills and Experience Saya akan menggunakan segala kemahiran yabg ada untuk projek ini

$22 USD / heure
(0 Commentaires)
0.0
mariodeleon0408

Hi there, I would like to express my deep interest about the Customer Service Manager position you've posted. I'm the one you're looking for. I breathe customer satisfaction for the last 7 years. I started as a custom Plus

$20 USD / heure
(0 Commentaires)
0.0
priyanka2chhabra

Hi,I am Priyanka from India looking for a work from home option.I came across the above job which interests me as I have a similar background of 9 years. Relevant Skills and Experience I am a customer oriented person Plus

$15 USD / heure
(0 Commentaires)
0.0
aaaa21

Hi! I am a 19-year-old Albanian, currently studying Business Administration B.s.c. in University of Augsburg, Germany. I am a highly organized person and I would consider myself "a professional Multitasker". I can Plus

$20 USD / heure
(0 Commentaires)
0.0