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CUSTOMER SERVICE

Customer Service Representative job description

This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact Representative. Post on job boards for free.

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Customer service representatives (CSR) duties and responsibilities:

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

customer service representative job description

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Job brief

We are looking for a customer-oriented service representative.

What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Compétences : Saisie de Données, Service client, Administration de Bases de données

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Concernant l'employeur :
( 0 commentaires ) United States

Nº du projet : #29908158

27 freelances font une offre moyenne de 150 $ pour ce travail

(13 Commentaires)
6.5
ViviOnyi

Hello, I am Vivian, an experienced customer support agent with over 3 years of experience in customer support, chat and email handling. I see that you are looking for a customer service representative and I would like Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(2 Commentaires)
5.7
Ekeh47

Hello, I just came across your job post and have read the description. I believe have the required skill set for this position. I'm an experienced virtual assistant with over 4 years of experience in customer support Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 10 jours
(4 Commentaires)
5.4
jeheazu

Hi, I have read your project description and understood it clearly I am an experienced virtual assistant with over 4 years experience in customer support services, project management, order processing, administrative a Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(5 Commentaires)
3.9
Afaqkhan1122

Dear sir, I am university student and i have good communicaton i am interested highly in your project.

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
afnanizaz1

I would like to describe that I have command on the related field. as I know typing good speed corl draw adob photo shop

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 6 jours
(0 Commentaires)
0.0
JuneAdmodisastro

Dear Sir/Madam, I have 20 years of experience in Customer Service and Support and daily office administration work. My last project was as a Call Center Agent cum Data Entry for a fintech company in Kuala Lumpur. For t Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 6 jours
(0 Commentaires)
0.0
littlecixi

Looking at the job description I instantly fell inlove with it. I believe i have the necessary skills not only to fulfill what is required of me but it will offer me a new challenge too which is something I relish and Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
sapanjain1900

Hlo... I m one of the best candidate in this project....

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
thapabarsha8150

I have good communication skill and also i am a data entry export. I have read the description and to work with you if you will give a chance for me. I will work for 100% client satisfaction about the task.

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
chimchimen

I have been working as a Call Center Representative for 4 years now, I am customer oriented and able to provide one of the best customer experiences. I can ensure a professional customer support. I am looking forward t Plus

%bids___i_sum_sub_32% %project_currencyDetails_sign_sub_33% USD en 1 jour
(0 Commentaires)
0.0
Haidymostafa712

Hello, i have years pf experience at customer service field.. I think iam a perfect fit for this position

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
FaiazAhmedSamin

I have experienced in microsoft excel and spreadsheet.I also have the ability for multi tasking.I can deliver ur work without any mistake with 100%accuracy.I hope you will inform me for further information.

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
Timade78

Hey there, I am a professional freelancer with the ability to represent your company in a manner that will not bring your company to disrepute

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(0 Commentaires)
0.0
Abhi805502

I will give you the work with 100%accuracy without having any issues please contact me at anytime without having any problems I will give you best work

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
Shiva3114

Hi, I am Vineeta Srivastava, good in communication and having strong phone contact handling skills and active listening skills. Can handle customers on call with patience and politeness

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
virginiaperiotti

Hello! My name is Virginia, I have experience in Customer Service for 10 years answering emails, whatsapp and online chat about complaints, claims, request for shipping guide, etc. I speak english, french, italian, po Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
joyceconcepcion0

Hi, I am Joyce Concepcion, a professional customer service representative with over 5 years experience. I want to apply for this position.

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
majaangelovska87

Hi my name is Maja. I have gone through the requirements of this job, and I believe that I am the best fit for this job. My people skills have allowed me to excel in call center work. I can empathize with my callers, a Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0
dibyanarayan

Dear Sir/Madam, I would like to apply in this position as Customer Support Associate (English speaker) as the qualifications you are seeking match closely with my professional skills and experience. I am currently doi Plus

%bids___i_sum_sub_35% %project_currencyDetails_sign_sub_36% USD en 7 jours
(0 Commentaires)
0.0