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Call Center Representative

Job Description

We are currently seeking an Inbound Call Center Agent to join the Sales Center team at our national call center in Exton, Pa. The Inbound Call Center Agent will play a key role in offering our current and potential Customers storage options by providing recommendations and ensuring customer satisfaction.

We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs

JOB REQUIREMENTS

Minimum Education and Experience:

High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus

Knowledge, Skills and Abilities:

Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude.

Compétences : BPO, Saisie de Données, Traitement de Données, Excel, Powerpoint

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Concernant l'employeur :
( 0 commentaires ) United States

Nº du projet : #16635136

40 freelance font une offre moyenne de $22/heure pour ce travail

amazingrich

I am offering my 10 year worth of work experience in the BPO industry. Please feel free to contact me so that we could further discuss the details of the this project. I want to have a better understanding of what cust Plus

$22 USD / heure
(1 Évaluation)
2.0
ayesha7shk

I am a Computer Science engineer, with experience in writing/editing, internet research and proof-reading. I have taken pride in my writing and grammar skills, producing both creative and informative content, articles Plus

$15 USD / heure
(2 Commentaires)
1.6
Vasily74

Hi there, my name is Vasily. It will be great opportunity for me to join your team as a call centre representative. You can have a look for references about quality of my work in my profile. I would appreciate to hav Plus

$25 USD / heure
(1 Évaluation)
1.1
foridmondol

Dear Hiring Manager, I’ve carefully gone through your job posting on “SMM”. I ’m an expert Social Media Marketer with full internet marketing techniques. I have more than 2 years working experiences in SMM, IM, SEM, SE Plus

$22 USD / heure
(0 Commentaires)
0.0
Sandysas89

A proposal has not yet been provided

$31 USD / heure
(0 Commentaires)
0.0
MoromiRoy

I am able to do it. So you may give me this project. I will do it with quality and comfortable rate within the the

$22 USD / heure
(0 Commentaires)
0.0
traitry24

Philippine Phyrexia Business Solutions have enabled foreign companies to start their own operations in the Philippines since it's a start of operations in 2017. Since then, we have grown into a highly mature and profes Plus

$16 USD / heure
(0 Commentaires)
0.0
Sidshaaw

Hi I worked as Call Center Agent for Biggest Telecom Industry Name “Telstra” in Australia.

$24 USD / heure
(0 Commentaires)
0.0
$15 USD / heure
(0 Commentaires)
0.0
atti79

I have a lot of experience in Customer Service. I have a wealth of experience when it comes to providing first class service and resolving any queries or issues that might arise with customers. I love working with peo Plus

$22 USD / heure
(0 Commentaires)
0.0
jashan321

A proposal has not yet been provided

$77 USD / heure
(0 Commentaires)
0.0
mcsmarketing

We are a BPO with two locations in Europe. We can assist you with a dedicated person offering you the possibility to have an employee hosted on our site that refers to you. Let us know more about your project. Plus

$15 USD / heure
(0 Commentaires)
0.0
gabacila91

Hi I manage a small call center all my agents qualified with your requirements we have experience with customer service, sales and technical support campaign. We are looking for expansion and for better job opportuniti Plus

$22 USD / heure
(0 Commentaires)
0.0
Hormorkeji

I have 3years working experience as a call centre representative . I'm a fast learner and easily adapt to new environment

$22 USD / heure
(0 Commentaires)
0.0
Sentsulo

Ability to work accurately and pay attention to details. Capable of grasping new concepts quickly. Accurate and precise in all projects and assignments Analytical and problem solver.

$22 USD / heure
(0 Commentaires)
0.0
GoChat247eg

we serve clients with more than 20M customers, with perfect feedback and SL<1 min. we handle more than 3000 chat/day with talented/trained agents

$16 USD / heure
(0 Commentaires)
0.0
yourvirtualworld

I believe that my more than 8 years of experience in the outsourcing industry doing project management and customer support as well as from an international IT company like SUN Microsystems would be of enormous benefit Plus

$16 USD / heure
(0 Commentaires)
0.0
Matheusgreenman

Hey, I am a young and driven guy, who is looking for a long-term job that would give me more stability and that I could be totally and exclusively focused on. I would love if we could work together. Best, Matheus

$15 USD / heure
(0 Commentaires)
0.0
$22 USD / heure
(0 Commentaires)
0.0
omarghyda

I have 10 years' experience as an Administrative Assistant. I type, edit, route, file, translate, document control, customer service, public relations, answer phones and take messages. I also have 16 years' experie Plus

$22 USD / heure
(0 Commentaires)
0.0