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Desejo fortalecer meu pós-venda com técnicas de retenção focadas em ofertas personalizadas. Atualmente tenho uma base ativa de clientes e preciso de um processo que: • Analise dados de compras para segmentar perfis e comportamentos. • Defina gatilhos e jornadas de retenção que acionem ofertas sob medida (descontos exclusivos, bundles ou upgrades relevantes). • Estabeleça calendário de envios multicanal (e-mail, WhatsApp e SMS) com copy clara e chamada para ação convincente. • Crie relatórios simples que mostrem taxa de reengajamento, churn evitado e ticket médio pós-campanha. • Documente um playbook para que minha equipe dê continuidade após a implementação. Acesso a CRM, histórico de vendas e ferramentas de automação será fornecido. Entrego feedback rápido para ajustes em tempo real e valorizo orientação prática baseada em resultados.
Project ID: 40704461
17 proposals
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Active 2 days ago
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17 freelancers are bidding on average $30 USD/hour for this job

Olá, Posso estruturar um processo de retenção personalizado, transformando o histórico de compras em segmentos acionáveis dentro do seu CRM. A partir de comportamento, recência, frequência e valor, definirei jornadas com gatilhos para descontos, bundles e upgrades realmente relevantes. Também organizarei o calendário de contatos em e-mail, WhatsApp e SMS, com mensagens orientadas à conversão e testes de A/B Testing para identificar as melhores ofertas, abordagens e momentos de envio. O acompanhamento incluirá Lead Generation quando houver oportunidades de reativação ou expansão, além de métricas objetivas como reengajamento, churn evitado e ticket médio pós-campanha. Entregarei relatórios simples, recomendações práticas e um playbook documentado para sua equipe manter e otimizar as jornadas. Usarei Artificial Intelligence quando fizer sentido para apoiar segmentações, priorização de clientes e personalização, sempre com validação baseada em resultados. Quais sinais de comportamento ou categorias de clientes deseja priorizar primeiro para definir as ofertas e jornadas de retenção? Tenho disponibilidade para colaborar iterativamente e ajustar a implementação com base no feedback em tempo real. Atenciosamente, Muhammad Awais
$25 USD in 20 days
6.9
6.9

As a seasoned professional with extensive knowledge of CRM systems and data analytics, I am confident that I can not only meet but exceed your expectations for this project. My understanding of these systems enables me to analyze your client data effectively, segmenting profiles and behaviors, thereby enabling me to create hyper-personalized retention approaches to maximize customer satisfaction and strengthen their relationship with your brand. Moreover, my experience in AI Automation and Workflow solutions adds another layer of value to this project. I can help automate the process of identifying triggers and implementing personalized retention tactics from beginning to end - whether it's applying exclusive discounts, bundling relevant offers or upgrading services for specific segments. With me at the helm, you'll be able to ensure customers receive the most compelling offers through various channels such as email, WhatsApp, and SMS. Entrepreneurship may entail making several adjustments along the way; and my commitment is to deliver prompt turnarounds while maintaining a high standard of work quality. For these reasons (and 900 characters on!) I am convinced that working together on your project would be a winning decision. Let's fortify your business approach and raise customer satisfaction levels through my practical and result-oriented orientation today!
$20 USD in 40 days
5.4
5.4

Hi, Aashiq here from Cape Town, South Africa. This project instantly caught my eye, so I had to reach out. I see you are looking to strengthen your post-sale process with personalized retention techniques, focusing on analyzing purchase data to segment customer profiles effectively. In my experience helping businesses enhance customer loyalty, I have successfully implemented strategies that increase re-engagement through tailored offers. I can definitely achieve the results you want and would be happy to share samples of successful projects I have completed. Based on what you mentioned, here is how we would approach the project: - Perform data analysis to identify key customer segments. - Develop customized retention journeys with compelling offers. - Set up a multichannel communication calendar. - Create easy-to-understand reports on engagement metrics. - Document a comprehensive playbook for your team. You can expect clear communication throughout the process, ensuring a seamless and user-focused solution optimized for performance. Best Regards, Aashiq
$23 USD in 7 days
4.7
4.7

Vou estruturar um processo de retenção baseado no histórico de compras, RFM e comportamento, segmentando clientes por recência, frequência, valor e risco de churn. Em seguida, configurarei gatilhos no CRM para identificar clientes inativos, recorrentes, de alto valor e com potencial de upgrade, criando jornadas específicas com descontos, bundles e ofertas personalizadas. Para cada segmento, desenvolverei copies objetivas para e-mail, WhatsApp e SMS, com CTAs claros e calendário de contatos, evitando excesso de mensagens e priorizando o momento de maior propensão à compra. Implementarei testes A/B de ofertas, mensagens e CTAs para identificar quais combinações geram maior reengajamento e ticket médio, ajustando as campanhas com base nos resultados.
$20 USD in 40 days
3.1
3.1

Hey — saw your post about strengthening post-sales with personalized retention offers. A key challenge is often making those offers truly relevant to each customer’s behavior. Quick question: Do you have existing customer data segmented, or would you need help setting that up to power personalization? I’ve helped businesses double retention rates by tailoring offers based on purchase patterns and engagement history. Send over any current data or strategy docs, and I’ll take a look to see how we can sharpen your approach.
$20 USD in 7 days
0.0
0.0

I can help you build a high-converting, data-driven post-sales retention system to reduce churn and maximize customer lifetime value. Here is my direct approach to executing your setup: Data-Driven Segmentation: Analyze your active purchase history to segment customers based on RFM (Recency, Frequency, Monetary) patterns and buying behavior. Automated Retention Triggers: Build multi-channel journeys (Email, WhatsApp, SMS) triggered by customer milestones to send personalized discounts, bundles, and upgrade offers. Conversion Copy & Optimization: Draft compelling, clear sales copy with strong CTAs, running A/B tests on subject lines and offers to ensure high re-engagement rates. Performance Reporting & Playbook: Set up simple, actionable dashboards tracking churn avoided, post-campaign average order value (AOV), and document an end-to-end playbook for your team. I am comfortable working with your CRM and sales data to deliver fast results. Let’s connect to get started!
$20 USD in 40 days
0.0
0.0

Olá, Posso estruturar e implementar seu processo de retenção baseado em dados, conectando CRM, histórico de compras e ferramentas de automação. Vou trabalhar na **segmentação de clientes, gatilhos e jornadas personalizadas, ofertas/bundles/upgrades, campanhas por e-mail, WhatsApp e SMS**, além de dashboards simples para acompanhar reengajamento, churn evitado e ticket médio. Também entregarei um **playbook documentado** para sua equipe continuar operando e otimizando as campanhas após a implementação. Tenho foco em automações práticas, mensuráveis e orientadas a resultados. Posso começar analisando sua estrutura atual e propor as primeiras jornadas de retenção.
$20 USD in 40 days
0.0
0.0

Hello, I am interested in working on your customer retention and personalized offers project. I can help analyze customer purchase data, identify customer segments, and create personalized offers to improve customer engagement and retention. I can assist with: Analyzing customer purchase data Segmenting customers based on their behavior Creating personalized offers and retention strategies Preparing email, SMS, and WhatsApp campaign ideas Creating campaign calendars and reports Maintaining clear documentation and providing regular updates I am a quick learner, detail-oriented, and committed to delivering accurate and quality work. I would be happy to discuss your requirements and start working on this project. Thank you for considering my proposal. Best regards, Maithili
$15 USD in 3 days
0.0
0.0

Hello, I am interested in this project. I am a hardworking and responsible person. I can follow instructions carefully and complete the work accurately and on time. I am ready to start immediately. Thank you for considering my proposal.
$15 USD in 30 days
0.0
0.0

Hello, I understand your need to enhance post-sale retention through personalized offers. A practical high-level approach would involve analyzing your sales data to segment customer profiles and behaviors, which will inform tailored retention journeys. We can define effective triggers for personalized offers and establish a multichannel communication calendar that utilizes clear messaging to drive action. To ensure we align our strategies, could you share more about the specific customer segments you want to target? Additionally, what metrics are most important for you to track post-implementation? Studio SJ operates on paid fixed-price, milestone, or hourly engagements. Would this structure be acceptable for your project? Sone Joubert Studio SJ
$15 USD in 7 days
0.0
0.0

Hello, I have reviewed your requirements and can implement a personalized customer retention process focused on increasing re-engagement and repeat purchases. I have 10+ years of experience with CRM, customer segmentation, marketing automation, data analysis and multi-channel workflows. I can analyze your purchase history, define customer segments and retention triggers, and build personalized journeys using email, WhatsApp and SMS with relevant offers and clear CTAs. WORKING FLOW: Customer Analysis → Segment customers based on purchase history, frequency, value and behavior. Retention Triggers → Define churn-risk and re-engagement triggers with personalized offers, bundles and upgrades. Automation → Build email, WhatsApp and SMS journeys with scheduled follow-ups. Reporting → Track re-engagement, churn prevention and post-campaign average order value. Playbook → Document the complete process so your team can manage and optimize it after implementation. I can start immediately and work with your existing CRM and automation tools to keep the implementation practical and results-focused. Thanks, Invoke Tech
$15 USD in 40 days
0.0
0.0

Olá! Tenho grande interesse na área administrativa e em atividades que envolvam análise de dados, organização de processos e relacionamento com clientes. Já possuo experiência com gestão administrativa e atendimento de clientes no setor imobiliário, incluindo organização de publicações, agenda e acompanhamento de demandas. Também atuei como auxiliar de logística, trabalhando com dados de controle de estoque, distribuição de produtos, conferência, emissão de notas fiscais e acompanhamento de informações relacionadas à operação logística. Atualmente, venho me aprofundando em SQL, análise de dados e Excel, buscando desenvolver cada vez mais meu perfil analítico e minha capacidade de transformar dados em informações úteis para a tomada de decisões. Acredito que minha experiência administrativa, contato com clientes e vivência com dados e processos pode contribuir para a execução das atividades propostas. Tenho facilidade para aprender novas ferramentas, organização e grande interesse em crescer profissionalmente unindo a área administrativa à análise de dados.
$22 USD in 42 days
0.0
0.0

Diadema, Brazil
Member since Sep 11, 2026
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