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Write a Business Plan

I need to make a presentation which explains the SLAs Global support has in relation to its customers. A presentation which explains the four main priorities which are:

Urgent

High

Normal

Low

Every priority has an SLA, which is measured in time and some type of commitment. For example:

Every priority has a reason to be and the expected time. The time we promise customers they will be answered when they contact Global Support and after that first contact, when we follow up.

Urgent: Response time 1 hour, follow up 1 day.

The user is experiencing malfunctions of the primary function(s) of the product which has a severe business impact.

High: Response time 2 hours, follow up 2 days

The user is experiencing malfunctions of the primary function(s) of the product.

Normal: Response time 3 hours, follow up 3 days

Does not prevent the user from using the primary functions of the product.

Low: Response time 4 hours, follow up 4 days.

Normally a question or enhancement request.

The person who will make this presentation has to have Customer Support experience, Business experience, Marketing experience, Graphic Design experience in order to deliver a presentation which can be used.

The presentation should include standard reasoning over what it means to provide best class Customer support and what are the problems that can happen when customers lose their belief in the organization.

How not being able to respond in the agreed SLAs can bring the company to its feet.

These SLAs are the minimum Global Support can offer.

The product in this exercise is Headsets for call center and offices. There has to be an understanding what it means for a call center not being able to use their devices while Global Support work in one of their issues.

The person working on this has to know about KPIs and how to integrate that terminology in the presentation.

Compétences : Plans d'affaires, Service client, Service Clientèle, Traitement des Commandes, Assistance Technique

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Concernant l'employeur :
( 0 commentaires ) India

N° du projet : #12696274

5 freelance ont fait une offre moyenne de 140 $ pour ce travail

Arjun1106

Being a PUBLISHED AUTHOR, I understand what QUALITY WRITING is and how to convert an idea, a subject into ENGAGING collection of words. I specialize in Business, Technical, Academic, Commercial, Fiction, and Blog writi Plus

166 $ USD en 2 jours
(5 Commentaires)
3.2
glendabill

Hello friend, welcome with your project. I have checked your requirements on this business plan and confident to deliver a high-quality plan on time. What is the core purpose of this business? Have you made the mission Plus

147 $ USD en 3 jours
(2 Commentaires)
2.3
mungamichael

An experienced and accomplished writer. Hello? Do you need a business plan with professional touch.I can help. Over the last five years, i have helped several start-up as well as existing businesses in raising deb Plus

88 $ USD en 3 jours
(1 Commentaire)
1.8
karishma23

Hiiiii I saw your proposal and understood completely . I have more than 3 year of experience in the same domain . I complete your task on time and in budget with great accuracy. Waiting for your reply Thanks

111 $ USD en 2 jours
(0 Commentaires)
0.0
saadlhr47

I can do as per your requirements as this is my key area of expertise so please discuss in detail regarding budget,requirements and timeframe as well. Thanks

111 $ USD en 10 jours
(1 Commentaire)
0.0
ainsleygreig

I am an experienced project manager and business analyst who regularly creates business cases and plans for service based businesses. I have a full understanding of SLAs and how communication and adherence to agreed SL Plus

222 $ USD en 4 jours
(0 Commentaires)
0.0