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Saya mencari seorang yang dapat menangani obrolan langsung untuk pelanggan kami. Fokus utama Anda adalah menjawab pertanyaan teknis dengan cepat, sopan, dan akurat. Tugas inti: • Membalas chat pelanggan secara real-time selama jam kerja yang telah disepakati. • Memecahkan masalah dasar terkait produk dan memberi panduan langkah-demi-langkah. • Mencatat setiap percakapan di sistem tiket internal agar mudah ditelusuri. • Meng-escalate kasus kompleks ke tim teknis senior bila diperlukan. • Menjaga nada percakapan tetap ramah, jelas, dan konsisten dengan gaya merek kami. Yang saya butuhkan dari Anda: • Pengalaman sebelumnya dalam layanan pelanggan berbasis chat, khususnya dukungan teknis. • Kemampuan mengetik cepat dan menyusun jawaban ringkas namun informatif dalam Bahasa Indonesia yang baik. • Ketelitian dalam mendokumentasikan detail masalah dan solusi. • Koneksi internet stabil dan kesiapan bekerja secara remote menggunakan dashboard chat kami (serupa Zendesk atau Freshchat). Jika Anda terbiasa menyusun artikel bantuan singkat atau panduan FAQ, itu nilai tambah. Sertakan pengalaman relevan dan contoh singkat cara Anda merespons pertanyaan teknis.
Project ID: 40456512
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Active 7 days ago
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1 freelancer is bidding on average $20 USD/hour for this job

With your need for a technically proficient chat support specialist, I bring to the table a wealth of experience in not only customer service, but also in employing my extensive programming background to solve problems efficiently and provide step-by-step guidance. As a respected developer specializing in PHP, Node.js, Vue.js, and C#, I'm no stranger to dealing with complex technical issues and can confidently escalate cases when needed. One of my standout skills is my ability to compose concise yet informative responses within tight timelines - a skill that will be especially valuable in handling real-time customer chats as per our agreed-upon working hours. My dedication to thoroughness further promises that every detail of customer conversations will be accurately documented so they can be easily traced later - a crucial feature for optimal troubleshooting. A stable internet connection and proficiency in using remote working platforms like Zendesk or Freshchat ensure that I'm always ready to tackle queries with quick wit and zero disruption. I guarantee that your customers will benefit from my friendly and polished demeanor matched with consistently precise and timely solutions. Plus, my experience in crafting helpful articles or FAQ guides couldn't be more fitting for this role. Consider me as the ideal candidate to take on your technical chat support needs.
$20 USD in 40 days
0.7
0.7

Depok, Indonesia
Member since May 20, 2026
$750-1500 AUD
$250-750 USD
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$30-250 NZD