Spanish WhatsApp Customer Support

$2-8 USD / hour

Closed

Posted 7 days ago

$2-8 USD / hour

I’m looking for a reliable Spanish-speaking professional who can run my WhatsApp customer support channel. The focus is atención al cliente, limited mainly to basic FAQs, but I still need both automated replies and personalised follow-ups so every message feels human. Here’s what I expect: • Set up or refine quick-reply templates and simple chatbot flows for the most common questions. • Monitor incoming chats during agreed-upon hours, stepping in with friendly, customised answers whenever an enquiry falls outside the bot’s scope. • Keep response times low and tone consistent with our brand voice. • Log recurring issues or suggestions so we can update the FAQ scripts and improve the automated flows over time. Familiarity with WhatsApp Business (or API tools like Twilio, Zoko, Callbell, etc.) is a plus, but what matters most is clear written Spanish, patience, and attention to detail. If you’ve handled mixed automation-plus-live support before, let me know how you managed the hand-off and volume. I’d also appreciate an outline of the hours you can cover and any relevant metrics from past roles (average response time, customer satisfaction, ticket volume). Looking forward to streamlining our customer interactions together.

Customer Support

Spanish Translator

Project ID: 40705216

About the project

2 proposals

Remote project

Active 5 days ago

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2 freelancers are bidding on average $6 USD/hour for this job

@artiboria

With an impressive background in website and eCommerce development, I bring a unique skill set to the table that perfectly complements your project's requirements. My experience with platforms like Shopify, Zoho, and WooCommerce means I'm highly familiar with dealing with customer queries while developing and maintaining automated solutions. I understand the importance of balancing automation and personalized responses, and I'm confident in delivering both. My language proficiency in Spanish is exemplary, supported by my ability to write clear and engaging content which aligns well with your project's needs. Having managed customer support for different channels before, I am adept at handling a high volume of queries while maintaining low response times without compromising quality. My familiarity with WhatsApp Business plus other popular API tools like Twilio will only expedite the onboarding process. Ultimately, my aim is to streamline your customer interactions, reduce workloads, and improve overall customer satisfaction. My availability can be negotiated based on your needs, but rest assured, you'll receive exceptional and diligent support throughout. Let my expertise level up your business!

$5 USD in 40 days

5.0

(7 reviews)

2.6

@Jmrinconm

Hola, me interesa apoyar su servicio de atención al cliente por WhatsApp. Soy ingeniero industrial con amplia experiencia profesional en gestión de clientes, seguimiento de procesos, análisis de información y coordinación de actividades. Estoy acostumbrado a manejar comunicaciones con diferentes tipos de usuarios, dar seguimiento oportuno a solicitudes y mantener información organizada. Puedo apoyarles en la atención de consultas por WhatsApp, seguimiento a clientes, uso de respuestas rápidas, registro de novedades y preguntas recurrentes, así como en la identificación de oportunidades para mejorar el flujo de atención. Soy hablante nativo de español, tengo muy buena redacción, manejo de Excel y herramientas digitales, y puedo trabajar con autonomía, confidencialidad y orientación al servicio. Tengo disponibilidad aproximada de 2 horas diarias y puedo adaptarme a las franjas horarias que requiera el proyecto. Aunque estoy iniciando mi trayectoria en Freelancer, cuento con amplia experiencia profesional y mi objetivo es construir relaciones de trabajo de largo plazo basadas en calidad, cumplimiento y buena comunicación. Quedo atento para conocer el volumen aproximado de mensajes, los horarios de mayor demanda y el proceso de atención que manejan actualmente.

$7 USD in 20 days