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Russian Game Operation Specialist

Century Games is a social gaming company that puts fun for players worldwide. The company was established in 2010, and our headquarters is in Beijing, China with other offices in San Francisco and Shanghai with over 700 employees across the globe. Our fun, creative and hands-on team is dedicated to providing innovative and engaging games to our players across the world. We are listed in the Top 10 Game Developers on Facebook and Google Play.

Our team is looking for Game Operators for our Expanding Team – a young multilingual individuals that comes from over 25 countries.

Company Website: [login to view URL]

Position Overview:

A Game Operation Specialist is responsible for providing excellent player experience by acting as a main link between the players and developer team. The role entails interacting with the players on behalf of the development team, providing accurate and timely information to customers, identifying potential issues that may result in negative game exposure. The role requires in-depth customer service experience and a commitment to the team’s services.

General Responsibilities:

● Solve game related issues for the players via online ticketing system

● Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.

● Manage and collect players' feedback on CS channels and community pages.

● Compile reports for major questions and key CS metrics tracking.

Position Requirements:

● Must be a Russian native speaker, and has passion for online/mobile games.

● Work experience of 2+ years in the game industry is a plus.

● Work experience of 2+ years as a Customer Service Representative is a plus.

● Experience as a Community Manager is a plus.

● Has experience using ticketing/ email systems such as Helpshift is a plus.

● Can work under minimal supervision.

● Amenable to work on a shifting schedule. (weekends and night shift schedule).

**Please attach your most updated resume along with your application.

Compétences : Service Clientèle, Service client, CRM, Gestion d'e-mails, Russe

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Concernant l'employeur :
( 0 commentaires ) Antipolo City, Philippines

Nº du projet : #30447754

7 freelances font une offre moyenne de 12 $/heure pour ce travail

DalamarRus

Hi, my name is Dmitry. I am from Odessa, a Russian-speaking city in the south of Ukraine. Thus, I am a native speaker of both Russian and Ukrainian. I have experience in the call center of the Department of Administrat Plus

$15 USD / heure
(0 Commentaires)
0.0
NatalijaGri

Hello, I have work experience in Online Casino and I am native russian. As well I have experience in different administrative works so I have experience in Customer support.

$12 USD / heure
(0 Commentaires)
0.0
MarlenSerikbai

Greetings. My name is Marlen. I'm from Kazakhstan. In my country, we mainly talk in both languages, kazakh and russia. I start to talk in russia since I was 7. Also, I'm a big fan of video games. I do not have experien Plus

$12 USD / heure
(0 Commentaires)
0.0
Skioker13

Good evening sir, my name is Bulat and I am native Russian speaker. I have experience in game journalism and was a game tester. I have a passion to games and can be very useful for the team of game developers. I don't Plus

$13 USD / heure
(0 Commentaires)
0.0
Dimers39

Hello, I have read about your General Responsibilities: ● Solve game related issues for the players via online ticketing system ● Professionally resolve players’ questions, submitted to our CS channels and report to Plus

$12 USD / heure
(0 Commentaires)
0.0
edokhas

Hello, my name is Edward. I have passion to computer games and I would like to find a job to do with a passion. I live in Rostov-on-Don, Russia so Russian is my native language. I have only basic skills of being custom Plus

$8 USD / heure
(0 Commentaires)
0.0
cgdae

Hi. As experienced in customer care(HoReCa) and person who had tutor exp in the past, I could represent the company's CS on a high level with a normal human being language. With following corporative ethics,when it Plus

$12 USD / heure
(0 Commentaires)
0.0