We are looking for a technical support representative for Tier I support for a software company.
You will be answering client tickets for situations such as refunds, license key issues, and troubleshooting installation issues among others.
We need someone who loves technology and tinkering and is used to troubleshooting common software issues.
The job will require 20 to 24 hours weekly to start, but that may move to full time in the near future.
The current times needed to fill are from 4PM to 7PM M-F EST / Saturday 11AM to 7PM EST and Sunday 3AM to 11AM EST
The schedule will rotate at times, but you can expect the above times to be firm for the next 3 months at least.
Tell me why you are the best, and give me an example of a difficult troubleshooting issue you have overcome.