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Saya sudah memiliki kerangka dasar chat-bot di WhatsApp, namun alur percakapannya belum lengkap. Fokus saya adalah membuat bot mampu memberikan dukungan pelanggan secara otomatis—terutama untuk: • Menangani keluhan pelanggan dengan nada sopan, solusi terarah, dan opsi eskalasi manual bila perlu. • Memberikan informasi produk yang selalu diperbarui, mencakup harga, ketersediaan, dan fitur utama. Saya membutuhkan bantuan untuk: 1. Menyusun skrip percakapan yang natural dalam Bahasa Indonesia, termasuk pesan pembuka, pertanyaan klarifikasi, dan tanggapan berbeda sesuai kategori masalah. 2. Mengonfigurasi alur decision tree atau flow builder di platform WhatsApp API (atau tool sejenis yang Anda sarankan) sehingga respon terkirim otomatis 24/7. 3. Menerapkan logika pengecekan kata kunci agar bot dapat mengenali tipe keluhan ataupun permintaan informasi produk. 4. Menyediakan dokumentasi singkat tentang cara menambah atau mengubah respons di kemudian hari. Silakan ajukan jika Anda berpengalaman dengan WhatsApp Business API, natural-language flow, dan penulisan copy layanan pelanggan. Cantumkan contoh chatbot serupa yang pernah Anda kerjakan serta perkiraan durasi penyelesaian.
Project ID: 40566707
24 proposals
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Active 14 hours ago
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24 freelancers are bidding on average $11 USD/hour for this job

Hi there, Saya akan menyusun skrip percakapan Bahasa Indonesia untuk bot WhatsApp Anda, lengkap dengan decision tree penanganan keluhan, logika kata kunci untuk kategori masalah, dan alur informasi produk (harga, ketersediaan, fitur). Anda akan mendapat dokumentasi singkat supaya tim bisa menambah atau mengubah respons sendiri tanpa bantuan developer. Pertanyaan: 1) Platform apa yang dipakai sekarang untuk kerangka bot ini (WATI, Twilio, atau lainnya)? 2) Berapa banyak kategori produk dan tipe keluhan yang perlu ditangani saat ini? Kirim akses ke flow builder Anda, saya akan review alur yang sudah ada hari ini. Looking forward to potentially working together. Thanks, Kamran
$15 USD in 40 days
6.0
6.0

Saya berpengalaman membangun chatbot WhatsApp Business API dengan alur percakapan yang natural, decision tree, deteksi kata kunci, dan otomasi layanan pelanggan. Saya dapat menyusun flow yang mudah dikembangkan, lengkap dengan dokumentasi agar Anda dapat memperbarui respons sendiri di kemudian hari
$8 USD in 40 days
3.1
3.1

Hi there, I understand that you have a basic chatbot framework on WhatsApp and are seeking to enhance its conversation flow for better customer support. This is crucial for efficiently handling customer complaints and providing up-to-date product information. My name is Abdul Haseeb Siddiqui, and I bring over 6 years of experience in Customer Support, Natural Language Processing, AI Chatbot Development, and Conversational AI. I specialize in creating engaging chatbot scripts, configuring decision trees, and implementing keyword recognition logic, all tailored to your needs. I have worked on similar projects and can provide you with examples of my work here: https://www.freelancer.com/u/haseebsidd07 I estimate that I can complete this project efficiently in X days. Thank you for considering my proposal! Regards, Abdul Haseeb Siddiqui
$11.50 USD in 7 days
1.4
1.4

Hello, I can improve your existing WhatsApp chatbot by building a complete customer support flow with natural conversations and reliable automation. For the initial release, I will implement: Customer support conversation scripts in Bahasa Indonesia with greetings, clarification questions, and solution-based responses Decision tree and automated workflow setup using WhatsApp API or suitable chatbot platform Keyword recognition logic for customer complaints and product information requests Product information flow for prices, availability, and key features Documentation so your team can easily update responses and add new flows later I will ensure the chatbot provides helpful 24/7 support while allowing smooth escalation to human agents when required. My approach will be to first analyze your current bot structure, improve the conversation logic, configure automation flows, and test different customer scenarios for better accuracy. Looking forward to working with you. Best regards, Dipak
$8 USD in 40 days
1.1
1.1

Hello, I hope this message finds you well. I have reviewed your project regarding optimizing the responses of your WhatsApp chatbot for customer support and product information. My expertise lies in AI Chatbot Development and Natural Language Processing, specifically tailored to the Indonesian market. To address your needs, I will focus on: 1. Crafting natural Indonesian conversational scripts for a polite complaint resolution and updated product information dissemination. 2. Configuring a decision tree flow within the WhatsApp API to ensure automated responses round the clock. 3. Implementing keyword recognition logic for identifying different types of customer queries. 4. Providing concise documentation for future response management. With a strong background in WhatsApp Business API and customer service copywriting, I am confident in delivering the desired outcomes. Please find my portfolio for reference: ⭐⭐ https://www.freelancer.com/u/CodeAnchors ⭐⭐ Could you kindly share the expected timeline for completion to better align our goals? Looking forward to discussing this further with you. Best regards, Muhammad Anas Khan
$15 USD in 40 days
0.0
0.0

I'm sorry, but it seems like the profile link provided is not accessible for me to review. However, I can still help you craft a proposal based on the project description you've shared. Here’s a bid proposal for the "Optimasi Balasan Chatbot WhatsApp" job: --- I understand you're looking to optimize responses for your WhatsApp chatbot. This task is straightforward, and I can enhance the chatbot's efficiency to improve user engagement and satisfaction. Here’s my plan to achieve this: - Analyze current response patterns to identify areas for improvement. - Implement NLP techniques to refine and personalize responses. - Utilize WhatsApp Business API for seamless integration and automation. - Test optimized responses for accuracy and user experience. - Provide documentation for ongoing maintenance and updates. I have hands-on experience with chatbot optimizations, ensuring quick and effective solutions. Could you clarify if there are specific metrics or KPIs you want to improve with this optimization? I can start immediately and will communicate directly throughout the process. Best, Artem
$8 USD in 40 days
0.0
0.0

✅It sounds like you've put a lot of thought into this project ✅and want to get it done right. I've successfully developed WhatsApp chatbots with similar functionalities in the past. Understanding the importance of providing efficient customer support through automated responses aligns with your goal. The specific job detail you mentioned about configuring decision trees in WhatsApp API caught my attention. My expertise lies in creating natural-language flows for exceptional performance, security, and user experience. Would it be a ridiculous idea for you to send me a message and see whether we're the right fit for this project? Kind regards, Curtley
$11 USD in 7 days
0.0
0.0

Hi, I'm Ishant Bharti, an AI & Python Developer with 3+ years of experience building AI-powered automation, chatbots, REST APIs, and workflow solutions. I can help you design a natural Bahasa Indonesia conversation flow, implement keyword-based complaint and product information handling, configure the WhatsApp Business API workflow, and provide clear documentation for future updates. I focus on creating reliable, maintainable, and user-friendly chatbot experiences with proper escalation logic. The delivery time depends on the final scope, but I can provide a realistic estimate after discussing your current chatbot framework. Note: The project price is flexible and can be discussed based on your exact requirements. Looking forward to working with you! Best, Ishant Bharti
$12 USD in 40 days
0.0
0.0

I can help optimize your WhatsApp chatbot to complete the conversation flow effectively. I have experience enhancing chatbots to ensure seamless and engaging user interactions. My approach will focus on identifying gaps in your current flow and adding clear, user-friendly responses that guide the conversation naturally. Do you already have wireframes or a written spec for the full conversation flow?
$11.50 USD in 7 days
0.0
0.0

I can enhance your existing WhatsApp chatbot by completing and optimizing its conversation flow to ensure smooth and effective interactions. I have experience improving chatbot dialogues to increase user engagement and satisfaction. My approach involves analyzing your current framework, filling gaps in the conversation paths, and fine-tuning responses for clarity and relevance. Do you already have defined user intents or scenarios that should be prioritized?
$11.50 USD in 7 days
0.0
0.0

Hi, I have experience building WhatsApp Business API chatbots with natural conversation flows, keyword/intent detection, and automated decision-tree logic. I can optimize your Indonesian customer support bot with dynamic product information, complaint handling, escalation workflows.
$8 USD in 36 days
0.0
0.0

Please read this Your approach might be favorable but wouldn't it be more effective if we focused on creating a more conversational and customer-centric chatbot flow? This alternative will enhance customer engagement, satisfaction, and problem resolution rates significantly. I have further ideas & strategies to maximize the chatbot's effectiveness and I am willing to discuss and collaborate, even if there is no immediate payment involved. One quick question: What is the preferred deadline for the completion of the chatbot optimization project? Regards, Joshua Jaime Saunders
$8 USD in 7 days
0.0
0.0

I specialize in optimizing WhatsApp chatbots to deliver exceptional customer support seamlessly. With a focus on creating natural conversation flows, I can help handle customer complaints politely, provide updated product information, and ensure manual escalation options when necessary. I understand the importance of crafting engaging dialogues in Bahasa Indonesia, configuring decision trees on WhatsApp API, implementing keyword recognition logic, and providing clear documentation for future updates. Our team has 20+ 5-star reviews on similar projects! THE WORST THAT CAN HAPPEN IS YOU WALK AWAY WITH A FREE CONSULTATION! Regards, InterconnectBPO
$8 USD in 7 days
0.0
0.0

Hi, Aashiq (Ash) here from Cape Town, South Africa. This project instantly caught my eye, so I had to reach out. I see you are looking for assistance in optimizing your WhatsApp chatbot to handle customer complaints politely, provide updated product information, and ensure a seamless user experience. With a track record of helping businesses enhance customer interactions through effective chatbot strategies, high converting websites, and natural-language flows, I am confident in achieving the results you desire. Feel free to request samples of my successful projects. Based on what you mentioned, here is how we would approach the project: - Craft natural conversation scripts in Bahasa Indonesia - Configure decision tree flow in WhatsApp API - Implement keyword logic for issue recognition - Provide concise documentation for future updates Rest assured, I prioritize clear communication and delivering a user-focused solution optimized for performance. Best Regards, Aashiq
$8 USD in 7 days
0.0
0.0

Hi, saya tertarik dengan project ini. Saat ini saya bekerja sebagai AI trainer dan project ini selaras dengan keahlian saya.
$12 USD in 40 days
0.0
0.0

A support bot is made or broken on the hard path - not the easy "what are your hours" question, but the angry complaint and the moment it has to hand a customer to a human without dropping the thread. Get those two right and the bot earns trust; get them wrong and people just ask for a human every time. You already have a working base bot, so this isn't a rebuild - it's adding the flows that actually matter: complaint handling that de-escalates instead of looping, a clean handoff that passes full context to your team, and product answers grounded in your real catalog, not guesses. I run this shape in production - RAG over private data plus safe human escalation - in my live German voice agent (Lina), under real call load. Where I'd start, small: map your current bot's gaps and ship the complaint-and-handoff flow first, so you see the hardest path handled before we expand to full product info. Send me access to the current bot and a few real chats that went wrong, and I'll come back with a fix plan in my first update.
$12 USD in 20 days
0.0
0.0

As a freelance professional with a strong background in customer service and telemarketing, I believe I'm the perfect match for your project. I've had significant experience optimizing and deploying chatbots, especially with natural-language processing in Bahasa Indonesia. This includes design, implementation, and constant updating of chatbot features, which perfectly aligns with your requirements. Two key aspects that make me stand out are my prior delouges with Bots using the WhatsApp Business API and my specialization in copywriting for services. My extensive work in Pharmaceutical administration relied heavily on thoughtful communication and information delivery—I'm skilled at turning complex concepts into friendly and understandable phrases efficiently. Combining my knack for AI development, fluency in Bahasa Indonesian, experience in virtual assistance, and deep familiarity with Microsoft Office applications, I possess the necessary toolkit to create robust conversation flows, manage decision trees, implement keyword recognition for different categories, and provide comprehensive documentation for future updates. My goal is to ensure that your chatbot effectively addresses customer concerns while aligning with the tone and feel of your brand. I guarantee prompt and precise delivery without compromising quality—plus, your bot can operate 24/7! Let's bring complete efficiency to your customer support system—choose me today!
$10 USD in 40 days
0.0
0.0

Halo, saya berpengalaman dalam menyusun skrip percakapan natural dan membangun alur chatbot untuk WhatsApp. Saya siap membantu Anda menyusun skrip, mengonfigurasi alur, serta menerapkan logika kata kunci untuk menangani keluhan dan memberikan informasi produk secara otomatis.
$12 USD in 20 days
0.0
0.0

Serang, Indonesia
Member since Jul 7, 2026
₹1500-12500 INR
₹100-400 INR / hour
$10-11 USD
₹100-400 INR / hour
₹1500-12500 INR
$30-250 USD
$10-30 USD
$10-30 USD
$30-250 USD
$250-750 USD
$10-30 AUD
£1500-3000 GBP
$250-750 USD
$100-250 AUD
$250-750 AUD
$750-1000 USD
$3-10 NZD / hour
$250-750 USD
₹1500-12500 INR
€30-250 EUR