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Multichannel Customer Service Representative

$250-750 USD

Fermé
Publié il y a environ 2 mois

$250-750 USD

Payé lors de la livraison
I am in need of a dedicated Customer Service Representative who can respond to customer inquiries immediately and be available from Mondays to Sundays from 10:00 AM to 8:00 PM. The role involves: Main Duties: - Answering customer inquiries: You will be responsible for providing accurate and quick responses to customer questions and inquiries. Your ability to provide clear and prompt feedback is key. - Resolving customer complaints: I'm looking for someone adept at handling complaints and can turn a dissatisfied customer into a satisfied one. - Management of orders: You will be responsible for collaborating with the fulfillment center administrators and coordinating with logistic partners to ensure that orders are fulfilled properly and efficiently. Communication Channels: - Email Support: You should have excellent email communication skills, with a focus on professional customer service. - Live Chat Support: You should also have experience in handling live chat customer interactions, often needing to handle multiple chats simultaneously. Skills And Experience: Ideally, I require a professional with previous experience in Customer Service, particularly in using both email and live chat channels for customer communication. Excellent problem-solving skills, strong written communication, and a keen attention to detail are a must. You should also be proficient in English and Filipino. This is a long-term role and having a reliable, stable internet connection is crucial. If you are patient, empathetic, and truly passionate about helping customers, I'd love to hear from you. Monthly salary: USD 280/month or 15,000 PHP monthly
N° de projet : 37818479

Concernant le projet

40 propositions
Projet à distance
Actif à il y a 18 jours

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40 freelances proposent en moyenne $473 USD pour ce travail
Avatar de l'utilisateur
Hi there, I see you require a multichannel customer service specialist to assist you in the day-to-day support of your customers and I find your description to be most suitable for me. In the last 3 years, I worked as a Customer Support Specialist for a Canadian E-commerce on a 12-hour day shift from 6 am to 6 pm EST, where the bulk of my responsibilities included; email support, updating the sales record on Google Sheets, processing orders on the website and occasionally helping with Live chat support on Tawk.to. I bring my teachable and ready-to-learn attitude to the table, ensuring dedication and commitment to all assigned jobs. I am available to work 10 am-6 pm and help you and your business achieve the greatest level of success. Please drop a message for me, so we can get started. Thanks!
$250 USD en 7 jours
5,0 (6 commentaires)
5,7
5,7
Avatar de l'utilisateur
Hi! I saw your post and it caught my attention. It is a passion of mine to work as a Virtual assistant who has skills in Customer Support and Email management tasks. I don't want to lose the opportunity and therefore apply for the post. Being a graduate in Information and Technology and having years of experience as an admin in the company and a Customer Service representative for multiple International campaigns such as Airbnb for rentals, AerLingus for Airline, At&T for Telco, and GameStop for gaming accounts for the past years of my life and recently a Virtual assistant on a Realtor managing emails, CRM's and call queries. I believe myself to be the most reliable person for your job. I can say that I have an admirable persuasive quality to handle the customer over the internet or phone calls. Besides, I can make presentations in a very short time and in an effective way. For my work purposes, I have a nice arrangement of a computer with a powerful Internet Connection and a fixed landline telephone. It allows me to work any time night or day. So, you may trust me with any task as a freelancer. I am ready to work with you at most 40 hours per week or less, it depends on your needs. I will be eagerly waiting for your response. I am always available by email. Thanks for taking the time to review the letter. Flordeliza
$280 USD en 20 jours
5,0 (4 commentaires)
3,0
3,0
Avatar de l'utilisateur
Hi, I am Harlene, Aa skilled and experienced multichannel customer service representative that will enhance your customer support operations. With my proven track record in providing exceptional customer service, I am here to help you deliver outstanding support across various channels. I bring valuable experience from my previous roles as a customer representative for two foreign Shopify accounts. In these positions, I successfully handled email and live chat correspondence, resolving customer inquiries and concerns with professionalism and efficiency. Services Offered: Email Support: Promptly respond to customer inquiries and provide assistance via email, ensuring timely and satisfactory resolutions. Live Chat Support: Engage with customers in real-time through live chat, addressing their questions and concerns promptly and effectively. Multichannel Coordination: Seamlessly manage customer interactions across various channels, including email, live chat, and other platforms, to ensure a consistent and exceptional customer experience. By entrusting me with your multichannel customer service needs, you can expect professionalism, efficiency, and a strong commitment to customer satisfaction. Let me help you elevate your customer support operations and build lasting relationships with your customers.
$280 USD en 30 jours
5,0 (2 commentaires)
2,7
2,7
Avatar de l'utilisateur
Hello, A customer-focused professional who possesses a strong sense of urgency concerning client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I have a track record of creating a work culture that rewards teamwork and cooperation. As an experienced Executive/Customer support manager, I fully understand the importance of appearance and behaviour in creating a positive impression in a face to face or virtual role (live chat or email support). I work hard at appearing professional, well dressed and well-spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely, Executive/Customer support manager, identifying customer requirements and providing knowledgeable advice to fellow customers. I am looking to join an ambitious company that is looking to recruit talented people who get results. Experience: Worked as a "Customer support executive" at DTDC Australia PVT LTD. Ask me if you have any question. Waiting for your reply. Thanks, Debashish
$280 USD en 30 jours
5,0 (3 commentaires)
1,6
1,6
Avatar de l'utilisateur
Karena saya memiliki waktu yang cukup untuk mengerjakan tugas saya dan saya sudah lumayan berpengalaman di bidang itu
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Iam interested in this opportunity and would like to work with you on this for monthly basis aswell. Looking forward for your response.
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hello.. I am willing to be a dedicated Customer Service Representative as you need, with my background in human resource management who understands what I have to do for customer satisfaction. I am very confident that I will be successful in carrying it out with indirect chat skills with email and English. what I know, I hope it can help you...
$299 USD en 30 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
With a decade of experience in customer service, I have honed my skills to be adaptable, empathetic and solutions-oriented. My solid background in solving complex issues in your primary communication channels - email and live chat - perfectly aligns with the position you're offering. Not only am I used to handling multiple chats simultaneously, but I'm also excellent at juggling tasks and providing swift responses without compromising on quality. Alongside, my bilingual proficiency in English and Filipino ensures that language won't be a barrier whilst assisting your diverse clientele. I understand that managing customer relationships extends beyond answering questions; it's about turning grievances into loyal partnerships. Having dealt with challenging customer cases in the past, I've developed an innate ability to remain calm under pressure while actively seeking speedy resolutions to problems. Lastly, as someone who has worked within the hospitality sector, I have had vast experience collaborating with logistics partners to ensure optimal service quality for my clients. Therefore, you can count on my proactive approach in coordinating with the fulfillment center administrators and logistic partners to streamline your order management process efficiently. With my proven track record and passion for assisting customers, I guarantee comprehensive customer support that will elevate your brand experience. Let's connect soon!
$280 USD en 30 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi Employer , I am a Dedicated and empathetic customer care representative with over 5 years of experience in providing exceptional service and support. Proficient in handling inquiries, resolving issues, and building positive relationships with clients. Skilled in active listening, problem-solving, and effectively communicating solutions. Strong multitasking abilities to manage high call volumes while maintaining accuracy and professionalism. Committed to delivering outstanding customer experiences and contributing to the overall success of the team Let’s work together
$250 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi, my name is Rowena, I was so much interested to see the job posting on your company’s website and I am writing my candidacy for the post of Customer service. After searching your company’s needs and expectations, I am confident that I possess needed communicational skills and convincing powers to prove myself as a deserving candidate.
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hello Sir/ Ma'am, Hope you doing wonderful. I am currently working with AMAZON since last 5 years and I have extensive virtual customer service or virtual assistant experience. I have specialization in Email writing, on call customer support and chat support as well. I believe in delivering quality project delivery on time with at most accuracy. As an experienced virtual customer support Manager, I have honed my skills over the years to align perfectly with your needs for modern and edgy customer situations, I can expertly manage your project from start to finish. Moreover, my background gives me an edge in understanding your target audience and tailoring to their preferences. My reliable work ethic coupled with quick turnaround time makes me not only suitable for this particular project but hopefully, a valuable long-term collaborator for you. Reach out to me, and I'll be more than happy to start with you. Awaiting response, Thanking you in anticipation, Aashu Kulria
$250 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi there! with my experience as Virtual Assistant and admin in our business, I could say that I am perfect for the job as I am very attentive to details and for me, clients are the most important. Whatever the situation is and will be, I am patient and will make sure that your clients will be the happiest. Helping them and answering inquiries are my forte.
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hi! I saw your post and it caught my attention. It is a passion of mine to work as a Virtual assistant who has skills in Customer Support and Email management tasks. I don't want to lose the opportunity and therefore apply for the post. Being a graduate in Information and Technology and having years of experience as an admin in the company and a Customer Service representative for multiple International campaigns such as Airbnb for rentals, AerLingus for Airline, At&T for Telco, and GameStop for gaming accounts for the past years of my life and recently a Virtual assistant on a Realtor managing emails, CRM's and call queries. I believe myself to be the most reliable person for your job. I can say that I have an admirable persuasive quality to handle the customer over the internet or phone calls. Besides, I can make presentations in a very short time and in an effective way. For my work purposes, I have a nice arrangement of a computer with a powerful Internet Connection and a fixed landline telephone. It allows me to work any time night or day. So, you may trust me with any task as a freelancer. I am ready to work with you at most 40 hours per week or less, it depends on your needs. I will be eagerly waiting for your response. I am always available by email. Thanks for taking the time to review the letter. Naaz Replies within an hour
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
I am associated with the international customer service for the last couple of years. And also know exactly how to provide the best customer Support in real time.
$500 USD en 30 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
I am exactly who you need for this position, I have 5 years working experience at the bank as a customer service officer, Head of Operations and Customer service manager. I understand ow to communicate with customers and exceeding their expectations.
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
I am Edmar from the Philippines and It is my pleasure to be able to bid on your project. I have minutely gone through the details mentioned in your project description, and I am very excited to be a part of your esteemed project. With four years of solid experience in customer service and Technical support at Amazon and an additional two years serving as a Virtual Assistant in a Law Office, First as an outbound caller claims processor and then as an assistant liaison doing administrative tasks and data entry handling sensitive information. That being said, I offer a distinctive set of skills and a demonstrated history that seamlessly aligns with the criteria outlined for the position you have available. I am 100% confident that I can execute the project with good quality that will satisfy you. I would like to give my fullest and maximum contribution to the success of this project. All I need is Just a chance to perform. And I will not let you down. Thanks Edmar
$600 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Dear Hiring Manager, I have read out your description thoroughly and have been wondering, how much capable I am for this work. I, as a customer service, provide a great service to my every client with great hard work. I do not lie sluggishly on my couch and make false assumption of works rather I take my jobs seriously and do it with full attention and flow toils to make my clients content even from a remote place. I believe my skills and background are suitable for the position, as I have worked as a customer service in banking industry for 6 years. I am incredibly sure that the knowledge and experiences such as having a nice EQ, technology savvy, a good command of communication & writing. I am a fast learner, looking for a challenge, and curious. I believe my academic background, professional work and experiences could bring a positive impact and contribution to your company. Working with me would surely be a great experience and you would not regret, the guarantee is provided by me. Thank you. Sincerely, (khoerul umah)
$250 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Cuento con amplio conocimiento de herramientas del mundo tecnológico actual y no presento dificultades mayores al proponerme aprender nuevas herramientas. Me gusta aplicar lógica en pos de mejorar flujos de trabajo y, en consecuencia, mejorar la calidad del producto final.
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
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I am writing to express my keen interest in the Customer Support Representative position within your esteemed organization. With a solid foundation in technical expertise and a dedicated pursuit of excellence, I am confident in my ability to contribute effectively to your team. My professional experiences, including roles as a Facebook moderator, Email Handler, and QA/Support and Virtual Assistant, have equipped me with invaluable skills in customer service, problem-solving, and communication. I approach challenges with a positive attitude, demonstrating resilience and adaptability in dynamic environments. Moreover, my strong work ethic and ability to thrive with minimal supervision make me a valuable asset to any team.
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0
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I am patient and passionate about my work along with strong communication skill and written skills.
$500 USD en 7 jours
0,0 (0 commentaires)
0,0
0,0

À propos du client

Drapeau de PHILIPPINES
San Fernando City, Philippines
0,0
0
Membre depuis oct. 22, 2014

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