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Mobile Games Customer Support Rep.

Clipwire Games is looking for a customer service representative to handle our front facing customer interaction and support for several of our web/mobile apps.

This job is a permanent remote position with 3 months of probation, the job will be paid hourly and we expect no more than 4 hours per day at peak times and less.

We have an average of 1200 tickets per month, varying in complexity.

Responsibilities

• Answering Email & Facebook Messenger.

• Work closely with your manager to handle tickets.

• Identify patterns in tickets and report problems early.

• We strive for a 72 hour turn around on tickets, pending customer response.

• Be comfortable using canned actions and customer responses and be able to identify the correct usage for each.

• Optimize and find efficiencies in the ticket workflow.

• Working with our custom admin toolset to provide reimbursements to our players when needed.

Requirements:

• Experience with a customer support software such as Zendesk, we use HappyFox ([login to view URL]) so experience with that is a big plus.

• Excellent communication skills, customer-oriented attitude, able to deals with stressful situations

• Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android).

• Own a computer with stable internet connection.

• Knowledge of our products is required.

Our Products

Bingo Story: [login to view URL]

Solitaire Buddies: [login to view URL]

[Removed by Freelancer.com Admin for offsiting - please see Section 13 of our Terms and Conditions]

Please make sure to fill out the Comprehensive Skills Assessment to be considered for this contract.

Compétences : Service client, Service Clientèle, Gestion d'e-mails

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Concernant l'employeur :
( 0 commentaires ) Markham, Canada

Nº du projet : #16974002

58 freelance font une offre moyenne de $11/heure pour ce travail

jkaranm

Hi, My name is Janis. I believe we can help you with your Mobile Games Customer Support Rep. because I do have a team and are mostly my cousins/close friends that is why we have been working as a good team with trust Plus

$15 USD / heure
(17 Commentaires)
7.5
Excelentt

I have 8 years of experience in customer support. I have managed 1500-1700 tickets per month. I am professional with zendesk and happyfox. I am a tech-savvy person. I have knowledge of all computer and mobile OS. Plus

$8 USD / heure
(27 Commentaires)
5.9
kofogt

Hello, This sounds interesting, I want to work on this! My name is Kofo and I have worked in customer service for over two years. I have worked with Zendesk in the past. I speak English fluently, I have also worked w Plus

$12 USD / heure
(3 Commentaires)
4.4
Reflexlogic

Hi, I have reviewed project details, both of your's products & https://www.clipwiregames.com. I (myself) have 8+ years of experience of providing customer support services & also have in-house team of skilled custo Plus

$11 USD / heure
(1 Évaluation)
3.6
juvilyn06

I'm a senior technical support analyst with extensive experience in handling inbound calls for hardware and software fixing, email troubleshooting, virus removal and other computer-related issues. I have worked in vari Plus

$11 USD / heure
(1 Évaluation)
3.2
sydneyjovita

Hi, Good day! The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more than happy to p Plus

$9 USD / heure
(4 Commentaires)
3.0
HardWorker1989

Hi there. I have completed the Comprehensive Test and I scored 59/67. There are some point that still needs to be assessed manually I guess so the score will definitely increase. Kindly review and let me know if I q Plus

$12 USD / heure
(1 Évaluation)
2.4
kadeneb22

Hello Ritesh,, I am writing in response to the opening for Customer Support at Clipwire. My approach to customer service is very simple: Treat your customers as if they were your neighbors- someone you might have Plus

$10 USD / heure
(1 Évaluation)
2.9
billyrico

Im best suited for the job as it matches my skills for customer support also for technical ticket handling. You can send an email at aleczbgomez@gmail Thank you for your kind consideration.

$13 USD / heure
(0 Commentaires)
0.0
maruvcha

Hi, I have read your post and I am confident that I can do the job well. I am a freelancer and once worked as a generalist and expert to answer chat inquiries from clients in a mobile application. I worked in a B Plus

$8 USD / heure
(0 Commentaires)
0.0
Adence

Skills Customer Service, Customer Support, Email Handling, Basic PC knowledge, Windows OS (all versions), mobile operating systems experience (iOS, Android). Own a computer with stable internet connection. Job wil Plus

$8 USD / heure
(0 Commentaires)
0.0
sunazaarshad

Hello, Projects exactly match my Skills. My Strongest skills are Customer Service, Customer Support, Email Handling. 5 Star rating and Recommended by Freelancer.com Let us discuss further on your requirements vi Plus

$15 USD / heure
(0 Commentaires)
0.0
nokasd

Possessing excellent customer facing skills, natural problem solving and analytical skills. A competent IT support professional with a proven track record of providing specialist technical, IT help-desk support. Exten Plus

$8 USD / heure
(0 Commentaires)
0.0
kedishahibbert14

I am a team player who works on my own initiative. I value quality customer service and assure you that I am capable of making a significant contribution to your organization.

$12 USD / heure
(0 Commentaires)
0.0
Kylearc16

Hi there, I am extending my helping hand whether you are a sole entrepreneurs or small to medium scale business owner. I am in the business for 8 years and one of my expertise is assisting Realtors/Brokers with full Plus

$8 USD / heure
(0 Commentaires)
0.0
cvppatra

Hi There, I completed the Clipwire Games Customer Support Assessment. I would love to work with your company. I am a fast learner and will dedicate time to learning more about the games to ensure top notch customer Plus

$8 USD / heure
(0 Commentaires)
0.0
$8 USD / heure
(0 Commentaires)
0.0
DealistManager

WE OFFER: Telemarketing Tech & customer support E-mail and chat support Business process as a service Survey Quality control service Advertising services Our advantages In our world of rapidly developing Plus

$8 USD / heure
(0 Commentaires)
0.0
IhithePacific

Hello, My score is 49/67 in the Google Docs. I have already applied via the link and that's my score. I read and understood your project then downloaded Bingo story game from the Facebook link. I'm available 4hrs a da Plus

$15 USD / heure
(0 Commentaires)
0.0
eloquency

Good day, Being an outsourced company, you will have a guaranteed professional services, access to an experienced staff with advantages such as: - Excellent connectivity - Professional environment - Replacement Plus

$12 USD / heure
(0 Commentaires)
0.0