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Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous 24/7 coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Night Shift (Turno Noche): 00:00 – 08:00 (Spain Time) (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([[login to view URL]]([login to view URL]), [[login to view URL]]([login to view URL])), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.
Project ID: 40691179
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Active 4 days ago
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12 freelancers are bidding on average €243 EUR for this job

Hello, I’m interested in joining your Customer Support & Technical Support team. I have hands-on experience in customer support, live communication, claims handling, e-commerce operations, and resolving customer issues efficiently and professionally. I’m comfortable managing live chats, tickets, post-sale inquiries, account/access issues, and marketplace-related problems. I can troubleshoot common technical issues such as browser cache, incognito mode, mobile app behavior, account authentication, device setup, and platform navigation. My experience working with Amazon, eBay, Shopify, Walmart, and other online platforms has also given me strong marketplace and customer-service skills. I’m detail-oriented, reliable, and comfortable working with SLAs, templates, macros, and translation tools. I can commit to the Monday–Saturday schedule and the 00:00–08:00 Spain-time night shift. I’m ready to start and can provide my updated CV upon request.
€250 EUR in 30 days
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I can create your customer support setup for live chat, technical troubleshooting, ticket resolution, and multilingual marketplace support. Ready to start immediately. we can discuss more detail in chat.
€300 EUR in 7 days
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Hi, I’m interested in this Customer Support Specialist position. I have strong communication skills, customer support experience, and good technical troubleshooting abilities. I’m comfortable with live chat, tickets, account issues, and handling customers professionally. I can reliably work the required Spain-time night shift and am ready to start immediately. Thank you!
€200 EUR in 7 days
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I completely understand what you are looking for: a reliable, punctual Technical Support Specialist who can seamlessly manage live chat, quickly resolve digital subscription onboarding issues (like Smart TV 8-digit codes or deep-linking), and defend your marketplace standing against unfair claims
€250 EUR in 7 days
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Just recently completed a similar role in customer support, ensuring seamless real-time chat management for digital subscription services. I understand the importance of providing detailed technical assistance and navigating platforms like GamsGo effectively. With a strong background in live chat and help desk operations, I excel in troubleshooting and resolving customer inquiries. My experience covers everything from VPN routing to app deep-linking, ensuring users receive top-notch assistance. I'm fluent in both Spanish and English, which aligns perfectly with your multilingual requirements. I would like to discuss your project in further detail. Best Regards, Henco.
€200 EUR in 3 days
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Hi, I'm applying for the Night Shift (00:00–08:00 Spain Time / CEST), which corresponds to 23:00–07:00 my local time in Nigeria (WAT, UTC+1). This is my normal working window and I can cover it reliably six days a week. I have proven experience in live chat support, ticket resolution, dispute documentation, and account onboarding across digital subscription platforms. I'm comfortable guiding customers through portal access, device pairing, app deep-linking, and streaming authentication in plain, clear language. I compile structured forensic evidence reports for marketplace mediation and use AI translation tools to support multilingual interactions across English, Spanish, French, and German. What I bring: • Real-time chat coverage with sub-60-second response times • Structured dispute resolution and formal defense statement preparation • Quality assurance — distinguishing genuine service defects from user configuration errors • Reliable workstation with stable internet and backup power CV attached. Ready to start immediately. Country: Nigeria | Time Zone: WAT (UTC+1) | Shift: Night (00:00–08:00 Spain Time) Itunu
€250 EUR in 15 days
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Dear Hiring Team, I am writing to apply for the Customer Support Specialist position for your digital subscription services. With a background in technical support and experience working in SAP environments operated via Citrix, I am confident in my ability to handle live chat, technical troubleshooting, and account onboarding efficiently. Here are the key details regarding my application: Shift Preference & Availability: My primary focus is working the Saturday Night Shift (00:00 – 08:00 Spain Time / CEST). I am also available for Friday shifts or coverage as needed. Technical Experience: I have hands-on experience in customer care, technical troubleshooting, and help desk operations. Currently, I work in SAP support hosted on Citrix virtual infrastructure, which gives me a strong technical foundation to easily navigate your automated portals, Master Key redemptions, and streaming device authentication protocols. Languages & Setup: I offer native German and fluent English skills, along with a dedicated home workstation with high-speed internet and power backup. Please contact me at your earliest convenience so I can send over my updated CV for your review. Thank you for your time and consideration. I look forward to hearing from you. Sincerely, Engjell Dervishi
€200 EUR in 7 days
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Especialista en soporte con experiencia en GamsGo y plataformas de streaming. Manejo VPN, resolución de incidencias, enlaces profundos y Smart TV. Cuento con equipo estable, internet de alta velocidad y total disponibilidad para cubrir de forma fiable el turno de noche en horario de España.
€250 EUR in 7 days
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Madrid, Spain
Member since Sep 22, 2024
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