Full-Time Customer Support & Technical Specialist

@Tanmoy236

Hey! I specialize in customer support with 9+ years handling live chat, technical troubleshooting, and marketplace operations. Here’s how I can help: • Handle live chats, tickets, disputes, onboarding, and post-sales support • Troubleshoot access, authentication, deep links, pairing codes, and browser issues • Prepare clear technical evidence and defense reports for marketplace disputes • Follow SLA targets while maintaining accurate, professional multilingual communication Could you confirm which Spain-time shift you need covered so I can confirm the best schedule overlap?

@ayesha86664

Hi there! You need reliable customer support that can handle live chats, technical issues, account onboarding, and marketplace disputes without delays. The main priority is quick responses, accurate troubleshooting, and clear communication with customers. I have experience in customer support, technical troubleshooting, live chat, ticket handling, and digital product support. I am comfortable using templates, AI translation tools, and step-by-step troubleshooting for browser, mobile, login, deep-linking, and account access issues. I can follow strict SLAs, identify genuine service issues versus user configuration problems, and prepare clear evidence for escalated cases. I am based in Pakistan (UTC+5), which is 3 hours ahead of Spain, so the Spain morning shift of 08:00 to 16:00 works as 11:00 to 19:00 Pakistan time. I can commit to Position 1, Monday to Saturday, Morning Shift. check our work https://www.freelancer.com/u/ayesha86664 Would you like me to share my CV and start with Position 1 morning shift? Let me know if you’re interested & we can discuss it. Best Regards Ayesha

@dailytechworks

Hello, I'm Rudra Kumar, a highly experienced professional equipped with a diverse skill set in Customer and Technical Support, Business Analysis, Product Management and much more. Having worked across various industries, I have the ability to adapt quickly and seamlessly, which is vital given the multi-faceted role this project entails. My excellent command of Spanish and English alongside a good understanding of French and German will eliminate any language barriers for customers globally. Moreover, my technical literacy spanning VPN routing, mobile app deep links etc., combined with my previous experience in Customer and Live chat support make me an ideal candidate for handling troubleshooting and providing prompt resolutions. My proficiency doesn't end with technical skills; as a Business Analyst and Product Manager, I have practiced stakeholder management that is necessary for this frontline job dealing with customers directly. Additionally, my SEO, Digital Marketing background ensures that I can optimize customer experience and promote the products effectively. With your keen emphasis on punctuality and adherence to SLA targets, my experience in meeting deadlines in an Agile environment will tremendously benefit the team.

@artiboria

Choosing me as your Full-Time Customer Support & Technical Specialist would be like recruiting an all-star for your team. With a solid background in Customer Support, Live Chat, Help Desk and Marketplace Operations, combined with my strong technical knowledge—VPN routing, browser cache/incognito modes, app deep links—I can offer the perfect combination of skills necessary to excel in this role. My experience also extends to navigating various e-commerce platforms including the likes of Walmart, Amazon and Shopify so handling marketplaces like GamsGo will be a smooth sail. Additionally, my linguistic competence in Spanish and English (with a strong command over French and German) not only allows me to employ intricately translated macros and AI tools but it also aids to effectively deal with customer dissatisfactions or escalations. Your preferred schedule of Position 1 or Position 2 doesn't pose any problem for me as I am open to working flexible hours on day shift or night shift depending on your requirements. Being weathered in diverse time zones, I reckon working as per Spain Time isn't an issue either. In closing, I bring accountability and efficiency to your team. My track record of meeting strict SLA guidelines is a testament to my punctuality and commitment. Let's talk further about how I can contribute optimally by leveraging my proficiency into providing an impeccable customer experience on e-commerce marketplaces!

@inertiasoftltd

Hello, As a seasoned professional with a solid background in Technical Support and Customer Care, I believe I am the perfect match for this role. My dedication and attention to detail have enabled me to navigate complex customer challenges effectively and manage them in a timely manner, all while ensuring optimum customer satisfaction. In addition to my technical skills, I am a proficient communicator in Spanish, English, French, and German. Multi-lingual assistance has proven greatly beneficial in my previous roles, where I used established templates, macros, and AI translation tools to deliver consistent support across various languages. My fluency also extends to technical elements such as VPN routing, browser caches/incognito modes, deep linking for mobile apps, and streaming platforms authentication which are essential for the success of this position. I understand the importance of reliability in a role like this which is why I can assure you of having a stable PC/Laptop, backup power sources, plus an excellent internet connection. My high punctuality allows me to strictly adhere to response time targets (SLA), an attribute that will aid me in differentiating genuine service defects from user configuration errors and escalating valid issues. With all these skills combined with 8 years' experience in similar roles and successfuly boosted website presence with WordPress, Shopify among others helping businesses stand out I am Thanks!

@novatech2210

Dear Hiring Team, I am excited to apply for the Customer Support Specialist role. With over five years of live chat and ticket‑resolution experience supporting streaming services on e-commerce platforms, I bring strong technical troubleshooting skills, a proven track record in SLA compliance, and fluency in Spanish and English. I can work the 08:00‑16:00 Madrid shift (Position 1), have a reliable workstation and high‑speed internet, and I am ready to provide detailed forensic reports and multilingual support as described. I have attached my CV and can supply a brief summary of my previous role at a subscription‑based marketplace upon request. I look forward to contributing to your team and ensuring seamless customer experiences.

@MuhammadAkif8

Hi, You need a dependable support specialist who can handle real-time customer chats, technical troubleshooting, tickets, disputes, and onboarding while maintaining fast response times and professional communication. I can take ownership of these tasks and keep customer issues moving toward clear resolutions. I can handle marketplace support, subscription/account troubleshooting, browser and app issues, Smart TV activation, deep-link problems, ticket escalation, dispute evidence, and multilingual communication using templates/AI translation. I’m also comfortable following strict SLAs and working a fixed 8-hour schedule aligned with Spain time. I’m available for a fixed 8-hour shift—can you confirm which position and shift is currently your priority? Best regards, Akif K

@razmiks2

Hi, I’ve supported digital subscription users through live chat and ticket resolution, including dispute management on marketplaces. I’m comfortable guiding customers step-by-step through VPN routing basics, safe portal access, and streaming authentication troubleshooting. I’ll use structured macros for Spanish and English responses, with clear forensic evidence statements when mediation requires technical defense. For account onboarding, I’ll help verify Master Key redemption and handle smart TV pairing flows with 8-digit codes, plus iOS/Android deep-link steps. I’ll also apply consistent QA to distinguish genuine service defects from cache, incognito, or configuration issues, then escalate valid faults quickly to meet SLAs. Best, Razmik

@SystemX2

Hello, I am Mohammed From Tampa, FL. I understand the importance of providing real-time, effective customer support for digital subscription services across e-commerce platforms. With over 5 years of experience in customer support and technical assistance, I excel in managing live chats, ticket resolutions, and account onboarding for services like Netflix and Disney+. I will implement a systematic approach to handle customer inquiries using AI translation tools for multilingual support, ensuring effective communication across Spanish, English, French, and German. I will guide customers through portal access and setup processes while submitting structured technical statements to resolve disputes. Having worked extensively in fast-paced environments similar to this role, I understand the need for high punctuality and adherence to response time targets. I can cover either Position 1 or Position 2, and I'm fully equipped to ensure my local hours align with Spain's time zones. What strategies do you believe enhance customer satisfaction in digital product troubleshooting? Thank you.

@venkatsreekanth

Hello, I'm interested in the Customer Support Specialist position. * **Preferred Schedule:** Position 1 (Monday–Saturday) * **Preferred Shift:** Morning Shift (08:00–16:00 Spain Time) **(11:30 AM–7:30 PM IST)** * **Location:** India * **Time Zone:** IST (UTC+5:30) While I don't have direct experience supporting digital subscription services, I have experience with customer support, data entry, and administrative tasks. I'm a quick learner, communicate clearly in English, and am comfortable using chat platforms, following SOPs, and resolving customer queries efficiently. I have a reliable PC, stable internet connection, and can commit to the required schedule. I'd be happy to share my resume and discuss how I can contribute to your team. Thank you for your consideration.

@santae5

⛔⛔⛔⛔⛔⛔⛔⛔⛔ Available Customer Support Specialist Now!!! ⛔⛔⛔⛔⛔⛔⛔⛔⛔ Hello! Your project immediately stood out because it combines customer care with practical technical troubleshooting—the exact combination needed for a subscription marketplace. ⭐ I understand you need someone who can manage live chats/tickets, guide users through account access and TV/mobile activation, distinguish genuine service faults from configuration issues, and prepare clear evidence for disputes. ⚡ My approach is simple: diagnose the issue quickly, follow a consistent troubleshooting flow, resolve whenever possible, document every action, and escalate only validated cases. I’m comfortable working with browser/cache issues, authentication, VPN-related problems, deep links and device setup. ❗ The main challenges are high chat volume, SLA pressure, multilingual communication and disputes where evidence matters. I handle these through templates/macros, structured notes, translation support and fact-based case documentation. ✅ I’m reliable, detail-focused and prepared to follow your fixed Spain-time schedule. I’d be glad to discuss the workflow, tools and preferred shift with you. I look forward to hearing from you!

@mikhailj89

Welcome! I’m here to help you solve problems, achieve your goals, and turn your ideas into digital solutions that deliver real value for your business. I have extensive experience in customer support, specializing in live chat and technical assistance for digital services. My background includes managing inquiries for platforms like Netflix and Disney+, ensuring seamless customer onboarding and issue resolution. I understand the importance of clear communication and quick response times, especially in a fast-paced digital environment. I am committed to working within the specified Spain time zones and am ready to adapt my schedule accordingly. My technical proficiency includes VPN routing and mobile app deep-linking, allowing me to assist customers effectively. From our first conversation to final delivery, you can expect clear communication, reliable service, and a friendly, professional approach. Your goals come first. Let’s build something that moves your business forward.

@EthanKCK

Ethan here, Your project immediately caught my attention. I'm really excited for an opportunity to partner with you. The requirement for managing live customer chat and support tickets for digital subscription services like Netflix and Disney+ aligns perfectly with my experience in customer support. I understand your goal is to provide top-notch service while ensuring seamless account onboarding and dispute resolution. To achieve this, I would implement a structured approach by utilizing established templates and macros for multilingual support, ensuring quick and effective responses. Additionally, I would prioritize quality assurance to differentiate genuine issues from user errors, which will enhance customer satisfaction and reduce escalation. ✅ Efficient management of customer inquiries on GamsGo marketplace ✅ Multilingual support in Spanish and English, with strong technical literacy ✅ Formal technical defense statements for effective dispute resolution What you truly need is not just a support specialist, but someone who can enhance customer experience and build trust in your services. Let’s ensure your customers receive the best care possible. Please feel free to reach out so we can connect and further explore how I can contribute to your project's success. Kind regards, Ethan

@JunaidBadroodien

I understand that you're seeking proactive Customer Support Specialists to manage live chat and technical support for your digital subscription services. Your focus on providing exceptional service through effective dispute management and account onboarding is crucial in maintaining customer satisfaction, especially in a competitive marketplace like GamsGo. To address your needs, I would implement a structured approach that ensures seamless communication with customers, utilizing established templates and AI translation tools to assist in multiple languages. My background in customer support has equipped me with the skills to diagnose technical issues quickly, ensuring swift resolution and enhancing user experience. Additionally, my experience with similar digital products has honed my ability to deliver clear guidance on automated portal access and streaming platform authentication, which are key to your service. My commitment to quality assurance means I can differentiate between genuine service defects and user errors, escalating valid issues to the appropriate channels. By streamlining customer interactions, I can help improve response time and overall satisfaction, directly contributing to your business goals. Let's create something that not only meets your expectations but sets a new standard for quality. Regards Junaid

@Gifted9

Hello, I’m a Customer Support Specialist with 2+ years of experience handling high-volume customer inquiries, resolving issues, and providing timely, professional support. Your Live Chat & Technical Support role caught my attention because my experience aligns closely with your requirements. I’m comfortable managing customer chats, support tickets, post-sales inquiries, disputes, account onboarding, and technical troubleshooting, while maintaining customer satisfaction and response-time SLA. I can assist with VPN routing, browser cache/incognito issues, mobile apps, streaming devices, deep links, account access, and payment-related issues. I’m also comfortable using templates, macros, AI translation tools, and automation for efficient customer assistance. I understand the importance of distinguishing genuine service defects from user configuration errors, documenting cases properly, and escalating when necessary. I can also provide clear technical explanations and structured evidence for marketplace disputes. I’m applying for Position 1 (Monday–Saturday, Sunday off) and can align with the required Madrid/Spain schedule from Nigeria. I’m reliable, detail-oriented, punctual, and equipped with a stable workstation, backup power, and reliable internet. I’d be happy to share my updated CV and additional information upon request. I’d welcome the opportunity to discuss how I can contribute to your team. Best regards, Malachi.

@sara0346

Hello, I reviewed your project for full-time customer and technical support. I will handle live chats, tickets, onboarding, troubleshooting, and marketplace disputes with clear and professional communication. I will follow your Spain-time shift requirements, use your support workflows, and provide reliable assistance for digital subscription and technical issues. I would be happy to support your team long term. Best Regards, Sara

@JamieL01

I recently helped a business launch a project that looked great, worked smoothly, and exceeded their expectations. They came in with an idea, and we turned it into something they were proud to use. I can help you achieve the same result with a solution that is reliable, easy to use, and built to grow with your business. I noticed you're looking for proactive, detail-oriented Customer Care & Technical Support Specialists. Those are exactly the kinds of projects I enjoy working on because attention to detail makes all the difference. I specialize in customer support operations, live chat management, and technical troubleshooting. With my background in digital services and multilingual communication, I can seamlessly assist your customers and resolve their inquiries. If you're looking for someone who communicates well, delivers quality work, and genuinely cares about the final result, I'd love to hear more about your project. Regards, JamieL01

@garethfoley

Hello, I’m Gareth Foley, and I'm eager to support your customer care needs. You are seeking a dedicated Customer Support Specialist for live chat and technical support for your digital subscription services across various e-commerce platforms, ensuring effective customer engagement and issue resolution. I can provide proactive customer support by managing live chats, resolving technical inquiries, and guiding users through troubleshooting processes. My experience ensures I can effectively assist customers with platforms like Netflix and Disney+ while maintaining high service quality and adherence to response time targets. Let's discuss how I can contribute to your team and meet your service needs.

@David3400

Hello, Customer support is more than responding quickly—it’s about understanding the problem, identifying the real cause, and giving the customer a clear solution without creating more confusion. That’s exactly the kind of support I provide. I have experience in customer support, live communication, ticket handling, and resolving customer issues professionally. I’m comfortable following established processes, documenting issues accurately, and working toward response-time and quality targets. I’m based in Nigeria and operate on West Africa Time (WAT, UTC+1). My preferred schedule is Position 1: Monday to Saturday, covering the Morning Shift, 08:00–16:00 Spain Time (CEST), which is 07:00–15:00 WAT. I can reliably commit to these hours. I’m a quick learner, comfortable adapting to new platforms and workflows, and confident in learning the technical procedures required to guide customers and resolve issues accurately. I’m reliable, detail-oriented, and committed to providing professional, timely support while maintaining a positive customer experience. I’d be happy to provide my updated CV and discuss how my customer support experience can contribute to your team. Best, Titilayo