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Tech Customer support : email, live help & order processing

We are an online Electronics Store. We sell the products to Telecommunication Dealers.

Site is [url removed, login to view]

Person should have the knowledge of Headsets, Phone systems, Pbx, Nortel, Panasonic, Avaya etc phone system.

This is a long term job. You will be working closely with the CEO with potential to be part of the story!

If we are happy with you, we are very likely to continue hiring you for the next 12 months or more

TIME:

Working Days Range: Mon to Fri

Working Hours Range: 7am - 7pm USA Central Time Zone

IMPORTANT: You must always be available online and ready for our next project or task during your "Working Days & Hours Range". This is because customer will contact you any time via Telephone or email when we have a project or task for you which requires your immediate attention.

MONTHLY SALARY:

Our budget is $50 to $100 + Internet and Telephone $30 additional

BONUS:

We appreciate good selling efforts and thus if we feel that you have greatly assisted in increasing our sales.

We pay a 13 months monthly circle salary system ( after working with us for 12 months you will get an extra month salary bonus)

TRAINING:

You will be provided 1-2 hours of online training which will familiarize you to the answers to questions that potential customers frequently ask. This short online training will also briefly explain the characteristics of the main products which you need to encourage potential customers to order. And finally show how, when, and where to Email, Live help and submit Orders as well as communicate with warehouse team.

Every Friday there will be an appraisal meeting online via Skype to discuss progress, ideas and strategies.

JOB REQUIREMENTS:

a.) You will be answering the technical question of the customer and answer thier questions. Contact the Technical support in Panasonic, Plantronics and other manufactures for help.

b) You will be in charge of answering all emails within one hour.

c.) You will be in charge of chatting with customers on Live help.

c.) You will be charge of processing customers’ orders (process is simple).

1) You must be excellent in English, friendly, polite and patient with absolutely great customer service.

2) You must have passion in encouraging customers to make an order (good marketing skills is an advantage).

3) You must have passion in communicating about Telecommunication Products

4) Customer support experience is necessary)

5) You must attend to all enquiries in a timely manner.

######### SPECIAL NOTE ##########

This job is supposed to be relatively FLEXIBLE, FUN & EASY and we honestly think this is an AMAZING opportunity for you to earn a good, stable income while at the time enjoying yourself and working at your other projects if you like.

Please note that when making your bid, your bid is the amount you are asking us to pay you for 1 month of work. For the person awarded with this job, we will trial you for 1 week first. If your service is excellent and reaching our expectations, we will very likely continue with your service for around 1-2 years or mostly likely more.

Successful persons must have a Skype headset and be familiar making incoming and outgoing calls via Skype and Vonage.

We are very friendly and professional people and require that you are also.

The company ethic is that all staff are treated with love and respect, and we expect that everyone who is working with us have a great personality that is very accepting of others. This way when dealing with customers, then treat them how you would love to be treated.

You can be based anywhere.

Summary:

Responsibilities:

Work from home

• Give email , chat and phone support

• Sales

• effective cooperation with colleagues in order to achieve the team goals,

• meeting the project requirements.

Requirements:

• very good command of English,

• client focus attitude,

• experience in customer service will be an advantage,

• very good computer skills (MS Excel),

• Answer in coming calls on SKYPE from cus

Compétences : BPO, Service Clientèle, Traitement des Commandes, Assistance Téléphonique, Assistant Virtuel

Voir plus : project technical customer support, work online customer service, working home email, working home customer service, working hours job, working advantage, work home via internet, work home salary, work home processing emails, work home online ideas, work home online chat, work home hiring, work home flexible hours, work home extra income, work home excel projects, work home customer support, work home computer support, work home anywhere, work home answering service, work home answering emails, work home answering calls, work email home, work customer service home

Concernant l'employeur :
( 10 commentaires ) Naperville, United States

N° du projet : #1020563

77 freelance ont fait une offre moyenne de 158 $ pour ce travail

veriweb

Hi, I am interested. Please see pmb. Regards, Jay

250 $ USD en 30 jours
(1 Commentaire)
2.5
bautro

I am ready to start. Please Check PM for more details. Thank You

100 $ USD en 30 jours
(1 Commentaire)
1.8
linjun

hi please see my private message

50 $ USD en 0 jours
(1 Commentaire)
1.0
nerob

Bid on Project: Tech Customer support : email, live help & order processing Am nerob very interesting for is job with a cheap cost within 30 days

50 $ USD en 10 jours
(1 Commentaire)
0.0
zaazzaan

Sir very much interested..thank u

177 $ USD en 30 jours
(0 Commentaires)
0.0
softlinekerala

I am a freelancer having a good experience in IT Selling

500 $ USD en 30 jours
(0 Commentaires)
0.0
mywebdeveloper

Please check pmb

30 $ USD en 1 jour
(0 Commentaires)
0.0
Ramladda

hi i am ready to complete the work in $200 and try to complete asap. i am working in a mnc.

200 $ USD en 30 jours
(0 Commentaires)
0.0
curiousman66

Available for 6 days. Mon to Saturday ( 12 hours working time)..4 hours for Sundays only..

100 $ USD en 6 jours
(0 Commentaires)
0.0
bizabelle

I have good english and computer skills , i dont have the experience for sales , but i worked a lot with online people , and i think i can manage handling on what you are asking for , i just need to prove myself .than Plus

150 $ USD en 10 jours
(0 Commentaires)
0.0
Chronous

Try me Sir.

250 $ USD en 30 jours
(0 Commentaires)
0.0
Intracallcenter1

We are a professional call center based in Armenia, founded as a branch of the French Inracalls. We have worked for Microsoft, Orange Telecom, EFG, Courizon, Edelman and other big companies and established long term bu Plus

500 $ USD en 5 jours
(0 Commentaires)
0.0
FortuneSystems

Hi sir, I am very much confident to take this job. I am very friendly and have previous experience in marketing and customer relation. I can easily encourage people to give more orders. Also very much interested Plus

250 $ USD en 30 jours
(0 Commentaires)
0.0
sumon7540

Dear Sir, I am confident that I must fulfill your entire requirement. For all condition, I am capable. So just, give me the chance and show my magic of working.

100 $ USD en 15 jours
(0 Commentaires)
0.0
instantdata

Hello, I can start immediately

30 $ USD en 0 jours
(0 Commentaires)
0.0
shajlancer

Hi, I have read and understand. please check pm. Thanks

30 $ USD en 7 jours
(0 Commentaires)
0.0
agautham

having adequate experience in e mail support and customer service given an opportunity would assure commitment for the role given

155 $ USD en 0 jours
(0 Commentaires)
0.0
rodzdocz

i am so interested with this job...

100 $ USD en 10 jours
(0 Commentaires)
0.0
zhelle

i have been working in a call center company as tech support agent for more than a year now. so i know that i can handle the job well.

30 $ USD en 7 jours
(0 Commentaires)
0.0
avsengupta

QBM is capable of delivering cost effective solutions for businesses across the Globe while optimizing efficiency and quality for our clients. Backed by state of the art infrastructure & technology and a highly skilled Plus

300 $ USD en 30 jours
(0 Commentaires)
0.0