Who are we: a leading book /cd /dvd retailer in Asia, the gold subcontractor of Baker & Taylor , Tiff com. We serve Japanese customers through our operating sales channels on rakuten, yahoo , bidders, several media product sales/rental storefront chains.
We need some one to pick up customer's inquiry phone calls, to answer customers questions, and give customers suggestions & provide shipping status information, according to the training program you will have. No outgoing calls.
Three month contract minimum, after 50 calls/telephone conversations trial period. you get paid during the trial.
Native Japanese speaker (A Must), with call center experiences ( optional).
Workers prepare telephone by self. Or we mail/provide cell phone to workers in Japan. 050 numbers are not allowed. Oversea workers may setup Japan based DID (access) number and call forwarded to your local telephone/cell phone ( the employer pays call forward fees), so as to receive incoming calls. Our customers are Japanese, and international phone #s are not [url removed, login to view] conversation must be recorded and save it as MP3 or WMV file format. Please double check your telephone recorder applications ,before you apply for this job. we do calling test.
Working Time (Japan Time, GMT+9): 20:00~01:00 or 09:00~15:00 or 15:00~20:00