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Zendesk Expert Lead Customer Service Representative for Dropshipping E-commerce Store

We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have three member on our customer service team and we are looking to add a new member.

You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience.

Requirements:

- Experience using ZenDesk

- Experience doing customer service for Dropshipping & E-Commerce stores

Responsibilities:

- Respond to customer requests on ZenDesk in perfect English

- Issue refunds according to our refund policy

- Re-send products to customers when needed

- Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1)

- Communicate on (Removed by Freelancer.com Admin) daily with our support team - Display a high level of professionalism at all times

- Create Zendesk marcos for future possible scenarios to speed up the workflow

Compétences : Service client, Service Clientèle, Assistant Virtuel, Zendesk

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Concernant l'employeur :
( 109 commentaires ) hong kong, Hong Kong

Nº du projet : #21840400

44 freelance font une offre moyenne de $6/heure pour ce travail

Bhawnakul9

Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my profile. Pl Plus

$5 USD / heure
(104 Commentaires)
6.2
okechukwu1

Hello! I would like to be considered for the position of your E-Commerce Customer Service. I have gone through your description and can see that you need someone who goes above and beyond just the Customer Service role Plus

$8 USD / heure
(6 Commentaires)
5.3
TechNamrata09

blue I already handle the ecommerce customer support and order fulfillment job before, for ebay, amazon, shopify store. My job responsibilities are : 1) Check client queries on daily basis, Troubleshoot, Resolve and r Plus

$5 USD / heure
(22 Commentaires)
5.0
KenKnack2012

BLUE Hi, You can add me in your team as "Customer Service Representative" because: * I've worked as a senior customer service executive in Sutherland Global Services for responding mail/chat/ticket for Windows 10 te Plus

$4 USD / heure
(12 Commentaires)
4.4
DigitalPros

Greetings, First of all, the actual bid is $7 per hour. Secondly, I have read and understood the details of your project and ready to start it immediately. Kindly message me so we can discuss further. I look forwa Plus

$20 USD / heure
(1 Évaluation)
4.3
algie123

Hi there, My 4 years experience in customer support makes me confident that I am the right candidate for the position. I was hired as a CSR to a huge company based in Sweden selling various products internationally Plus

$5 USD / heure
(12 Commentaires)
3.1
Ahmedtaha111

Blue What makes me qualified for your project is: • Excellent Command of English language (written & Spoken fluently) • More than 6 years experience working as a sales representative • Managed E-Commerce stores and Ama Plus

$5 USD / heure
(1 Évaluation)
2.3
ITSolution24x7

I Will Be Your ⭐⭐Virtual Assistant⭐⭐ ⭐No advance payment. ⭐Pay once project completed # Customer Service Support # Social Media Marketing Plan and Management # Classified Ads posting + Internet marketing # Data Entr Plus

$5 USD / heure
(2 Commentaires)
0.8
Easyassistantco

Hello, I am writing to apply for the Customer Service for Zendesk. I  read your job description and through my work-related and educational experiences, I have expanded my abilities to provide excellent service in a p Plus

$5 USD / heure
(1 Évaluation)
0.4
killo2480

I have been a customer service representative for an e-commerce company based in the US for two years. The company sells tangible and non-tangible products. I support their billing and sales that includes refunds, pre- Plus

$5 USD / heure
(0 Commentaires)
0.0
rbarlao214

BLUE My name is Raquel and I'm very interested for the job position and can start asap. I am an expert Virtual Assistant with experience working with various Dropshipping stores. My experience working in the E-Commer Plus

$4 USD / heure
(0 Commentaires)
0.0
JoshuaTra

Hello, i believe i would be a great fit as i speak native English and have a experience dealing with customers. I also have a ton of computer experience and think i can greatly impact the company. Also i can start as s Plus

$8 USD / heure
(0 Commentaires)
0.0
Dafie18

Good Day! I look over your offer and I want to be part of your company and contribute my skills. I can do the Job in a fast and professional way. And can handle customer concerns. looking forward to work with you. plea Plus

$5 USD / heure
(0 Commentaires)
0.0
$5 USD / heure
(0 Commentaires)
0.0
ravinderkumar248

Hi there, I read your requirements and understand very-well and ready to start work from now. Hope you give me a chance to do work with you. I hope you will be kind enough to consider me for your [login to view URL] forw Plus

$2 USD / heure
(0 Commentaires)
0.0
dncjmnzbcd

Hi! My name is Danica Bucad. I have extensive work experience in Customer Service and Sales. I have done inbound, outbound, email management, eCommerce, cold calling and appointment setting for over 12 years. I bring t Plus

$8 USD / heure
(0 Commentaires)
0.0
nicolasnyle

Hi there, I have been working as a full time customer service rep for more than 4years now,I've been to and work for a lot of big companies here in our country all of the companies that i been to covers full customer s Plus

$3 USD / heure
(0 Commentaires)
0.0
shaonzx

Hello, Thanks for the job posting. I read the description carefully and very much willing to work with you. I've worked as virtual assistant for a field service providing company for three years. In that company, my ro Plus

$3 USD / heure
(0 Commentaires)
0.0
muhammedshafi677

Hi there, I do have a very string command over the customer needs and quires and issues, I can resolve them in a friendly manner and with in the stipulated time. I can build a good relationship with. Relevant Skills a Plus

$6 USD / heure
(0 Commentaires)
0.0
$5 USD / heure
(0 Commentaires)
0.0