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Zendesk Expert Customer Service Representative for E-commerce Store

We are looking for an expert customer service representative with experience working in E-Commerce with China dropshipping system. We currently have three member on our customer service team and we are looking to add a new member.

You will be trained by our current customer service representative. When you apply, include the word blue and tell us about your previous customer service experience.

Requirements:

- Experience using ZenDesk

- Experience doing customer service for Dropshipping & E-Commerce stores

Responsibilities:

- Respond to customer requests on ZenDesk in perfect English

- Issue refunds according to our refund policy

- Re-send products to customers when needed

- Respond to all customer inquiries quickly and accurately (within 2 business days, preferably 1)

- Communicate on (Removed by Freelancer.com Admin) daily with our support team - Display a high level of professionalism at all times

- Create Zendesk marcos for future possible scenarios to speed up the workflow

Compétences : Service client, Service Clientèle, Assistant Virtuel, Zendesk

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Concernant l'employeur :
( 109 commentaires ) hong kong, Hong Kong

Nº du projet : #22241788

44 freelance font une offre moyenne de $11/heure pour ce travail

jkaranm

Hi Future Client, I’m Janis and I’ve been here in freelancer since 2014 together with my team. I’m one of the preferred freelancers because of my good standing and good feedback from previous employers. I was asked by Plus

$15 USD / heure
(45 Commentaires)
7.9
Bhawnakul9

"blue" Hello, I have gone through your job posting and become very much interested to work with you. I am an expert in this field. I have already completed several projects like this. For evidence you can see my prof Plus

$8 USD / heure
(104 Commentaires)
6.2
jonna88

BLUE Hello there, how are you? Wondering if you have time to discuss about this project? Got mo experience using Zendesk but I am willing to learn more and I believe I can work for this project very well. Hoping to hea Plus

$8 USD / heure
(47 Commentaires)
6.1
editchamp

Hi there. I have vast working experience on shopify , eBay drop-shipping and zen-desk customer support. I will response any support ticket within a day. I can fulfill all of your other requirement . Please feel free to Plus

$8 USD / heure
(26 Commentaires)
6.2
Excelentt

I have 10 years of experience. I have worked with zendesk and dropshpping before. I know most of the queries. I'll create Zendesk Macros. I have done it before. All will be answered within 24 hours. Please share refund Plus

$8 USD / heure
(55 Commentaires)
6.5
amirn2011

Hi, blue I am ready for your Zendesk Expert Customer Service Representative for E-commerce Store project. I was working as Customer Support agent with RTG Automobile UK. I have around 9 years of working experience in Plus

$8 USD / heure
(78 Commentaires)
5.8
okechukwu1

blue Hello Mr. Felix! I would like to be considered for the position of your Customer Service specialist. I have gone through your description and can see that you need someone who goes above and beyond just the Custom Plus

$10 USD / heure
(6 Commentaires)
5.3
ivanromhel09

Hi! I am writing to express my interest for the job you offered. I don't have an experience with Zendesk but I am proficient in doing live chats/emails, call handling, doing administrative tasks, collecting/processing Plus

$12 USD / heure
(8 Commentaires)
5.3
Devrits

Hi Hiring manager I have read your all given information in description and i am ready to do various type of work for you and available 24*7*365 for you. 1* I can do Data RESEARCH from any platform for certain subjects Plus

$8 USD / heure
(8 Commentaires)
4.8
Dimitris1995

Hello, I am really interested in this job. I am a professional customer service agent and i am willing to learn more from you. I am a hard worker and a fast learner, also fluent in English. As a domain name broker i h Plus

$10 USD / heure
(9 Commentaires)
4.3
mohamedBJ

Hi I have experience with Zendesk and can start right away. I can do this project for $ 5 per hour. Hope you will consider my application. Looking forward to working with you.

$8 USD / heure
(1 Évaluation)
3.2
naidu92

Hello, I have reviewed your project description , I have experience using Zendesk . I have five years of experience as Customer support associate, Technical support representative. with 38wpm I can quickly toggle betw Plus

$8 USD / heure
(1 Évaluation)
2.5
Hrmlordmagnus

BLUE Hello there! I have been an E-commerce VA for the past 4 years and I've handled various tasks seamlessly especially customer service. I'm very knowledgeable about the dropshipping model and all software and ap Plus

$8 USD / heure
(1 Évaluation)
0.9
ITSolution24x7

I Will Be Your ⭐⭐Zendesk Expert Customer Service Representative for E-commerce Store ⭐No advance payment. ⭐Pay once project completed # Customer Service Support # Social Media Marketing Plan and Management # Classif Plus

$12 USD / heure
(2 Commentaires)
0.8
markmikhalev

BLUE Hello! I'd be glad to find a striving team to join and drive great value to/with! I can help you handle the support channel for Russian speaking, as well as English speaking customers. These were the audiences I'd Plus

$12 USD / heure
(0 Commentaires)
0.0
joannmendozawork

Hey there! First of all, I have a strong feeling that I am a perfect fit for this position because my favorite color is blue. I know what you're thinking -- what makes this girl stand out among the other candidates? Plus

$12 USD / heure
(0 Commentaires)
0.0
o0apra0o

I’m Apratim Barua, an IT consultant having over 10 years of experience in web-based solutions, handling customer relations for businesses (both start-ups and established), in addition to quality assurance, sales, and m Plus

$8 USD / heure
(0 Commentaires)
0.0
Aditya1075

Thank you for Providing us bidding opportunity. We are [login to view URL], we are team of highly experience people providing various solution to our customers. It Would be pleasure if you would provide us the opportunity Plus

$12 USD / heure
(0 Commentaires)
0.0
elyncdkeys

This is my first time to " blue" at Freelancer.com however, I was also a freelancer of [login to view URL] for 2 years now and just ended my contract with Limbike Company. It has come to my knowledge that you are looking for a Plus

$8 USD / heure
(0 Commentaires)
0.0
mapupe

HI future employer. I'm Cristian, have more than 5 years of experience in customer service, Tecnical support (Chat, email and phone). I worked in customer service for markets in Usa, Latin America and Europe for comp Plus

$8 USD / heure
(0 Commentaires)
0.0