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I need a dedicated online admin who can stay on top of incoming messages every day from 09.00-17.00 WIB. Most chats come through WhatsApp, with a portion arriving via our other social channels. Your core focus is to lift customer satisfaction by replying quickly, accurately, and politely. You will have partial reply scripts to guide you; feel free to adapt the tone or wording when a situation calls for a personal touch. Typical conversations revolve around stock checks, order assistance, and the occasional complaint that needs calm resolution or escalation. Deliverables I expect: • All messages during your shift answered within a reasonable response window (max 10 minutes for WhatsApp). • Polite, solution-oriented language that follows the provided script framework. • A brief daily recap noting frequent questions, any complaints escalated, and suggested improvements. If you enjoy chatting with customers, typing in clear Indonesian, and keeping things organised across multiple tabs, let’s talk.
Project ID: 40409735
4 proposals
Remote project
Active 14 hours ago
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4 freelancers are bidding on average ₹888 INR/hour for this job

As an experienced Full Stack Development expert with my own agency, I understand the importance of effective and efficient communication channels for businesses. With a strong command of PHP, MySQL and building web applications, I am proficient in setting up all sorts of messaging systems and APIs, including WhatsApp and social media platforms. My skills and expertise will ensure that your customers' messages are responded to promptly, accurately and politely. At SoftwareLinkers, clients trust us because we not only deliver high-quality technical solutions but also understand their specific business needs. I propose to bring this same client-centered approach to your project as well. A significant aspect of my comprehensive solution is anticipating issues or concerns users may have based on frequent questions analysis. By addressing them in a pro-active manner, we can not only minimize complaints but also drive customer satisfaction further. Moreover, my Indonesian fluency and system organization abilities make me a great fit for managing conversations across multiple tabs while adapting to different tones or situations. I am excited about the possibility of working with you and enhancing your customer service experience through meticulous, timely communication management. If you are looking for a dedicated professional who exceeds expectations by leveraging technology-driven solutions, let's initiate a discussion!
₹1,000 INR in 40 days
6.3
6.3

Hi I can set up your social channels for the responses you curate and the replies will be fired based on intent. What language are you intending the Q&A to be around.I can throw in messages from Text to Graphics to audio visual. Tell me your preference.
₹1,000 INR in 40 days
3.7
3.7

Hi I will help you to boost and manage your social media account. With over eight years of experience, I’ve crafted engaging content that strengthens brand recognition and drives interaction through a blend of organic and paid tactics across Facebook, Instagram, LinkedIn, and Twitter. What I Offer: ✅ Content Strategy & Planning ✅ Engaging & High-Quality Posts ✅ Audience Growth & Interaction ✅ Trend & Hashtag Optimization ✅ Graphic Design & Video Editing ✅ Ad Campaigns for Lead Generation ✅ Analytics & Performance Insights Let’s work together to build a powerful and engaging online presence for your brand. Looking forward to connecting! Best regards, Raghav AS."
₹750 INR in 8 days
3.7
3.7

Shrirampur, India
Member since Apr 18, 2026
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