Learning Genie is a fast-growing Ed-Tech start-up, aiming to revolutionize the early learning education industry. Our mission is to provide the most powerful portfolio, assessment, and learning management tools for personalized learning for young children. We have been featured on ABC News 10, San Diego Business Journal for our innovation and our business impact in California and the US!
Being a Customer Support Genie is about creating experiences that make customers happy and creating trust in our service and product. We'll count on you to be the gears that keep Learning Genie going.
We're looking for someone who can:
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- De-escalate customers; have superb conflict resolution skills
- Build sustainable relationships and engage customers by taking the extra mile
Your Day to Day:
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify and escalate priority issues per customer specifications
- Provide client support through online chat, our ticketing system, and phone support
- Become an expert on our product!
- LOVE troubleshooting and finding solutions
- Guide users with simple, step-by-step instructions
- Record technical issues and solutions in logs-Provide developers with customers' feedback to help identify potential new features or products
- Report on product performance
What you bring to the team:
- High school diploma or equivalent/ associative degree
- Experience in call center or customer service activities preferred but not required
- Ability to exercise basic judgment in identifying and implementing solutions to customer concerns and inquiries with supervision and guidance from managers
- Excellent writing skills
- Must be tech-savvy and able to learn new technology quickly
- You know how to juggle multiple tasks at the same time
- Strong phone and verbal communication skills along with active listening
Why Learning Genie:
- Sharp, motivated co-workers - work with the best in your field and others
- Strong opportunity for upward mobility and career progression
Learning Genie is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Learning Genie is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Job Type: Full-time (40h per week)
Timezone: US timezone such as - EST/ PST/ CST/ MST
Language: English (Fluent - Required) / Spanish (Optional)
Start Date: As soon as possible
I'm very intrested in this position. I'm hard working experienced customer service respresentative and feel like this company is a good fit for me.
22 freelances font une offre moyenne de 568 $ pour ce travail
Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I do have previous exper Plus
hello dear sir /ma´am I´m a good fit for the administration virtual assistant job position - keep in touch!!!
Hi, I'm a professional with 3 years of experience working in customer service. I've worked with youth from all over the world and have effective communication and problem solving skills that I've used in my previous p Plus
Hello Learning Genie, I am interested and available for this position and I hope to discuss further details with you via inbox. Looking forward to hearing from you. Thank you.
Hello, I am writing to express my interest in this position. I have prior experience in Virtual Customer Support, I'm conversant in Zendesk and other Customer Support tools I'm a quick and willing learner and can work Plus
Hi I have exeperience of more than 9 years in managing Azure AD ,on premise AD ,office 365 ,exchange online ,Exchange migration ,hybrid AD ,setting up Intune policies,windows update,group policies. Previously i had su Plus
I am writing to you today to apply for this position and am very much interested to work with this. I previously worked as an Ecommerce Virtual Assistant. I started as a Virtual Assistant last January and handled Ecomm Plus
Are you a busy entrepreneur or executive with administrative or others Tasks and haven’t enough time? so, you are on the right place! I am Professionally Trained in Customer Service, Administration, management etc. I Plus
Hello I would like to be part of the project, I have extensive knowledge in server administration and years of support for IT services, I see that there is an option for Spanish speaking staff.
I am writing to you regarding your company’s Customer Service Representative opening. I have been working as a Customer Care Specialist with many companies in the past. for more than 8 years now, out of which 6 years w Plus
Hello Good day, I am interested in the job. I command impeccable crisp English, I have work experience as a virtual assistant, and experience working as a technical support professional supporting Microsoft O365 custom Plus
I did CompTIA A+ I am familiar with troubleshooting, and research if there is anything I need to look up. Currently studying computer forensics. I am suitable for this job as it is my current field of study.
Hi, I am very interested in joining your team as I believe my skills and experience in customer service for technically 8 years now make me a good fit for the position. My being a former remote Shopify and Zendesk Cus Plus
Hi my name is Toni and I am from the Philippines. I have read your Job Post details and I have done several projects similar to this one before. I am confident I can do this job because this is very similar to my previ Plus
*Customer support expert* Hello, I have read the discretion of your project and understood that you are looking for Customer support. I glad to inform you that I can do this project as per your requirement because I Plus
Good Morning, I just read the above job description and I would like to express my interest in the same. I am a native English speaker. I have 8 years of Customer Service/Care experience with a few International and b Plus
Hi, This is my forte. I have been doing this since 19 years and I am very confident that I can do this job for you too. You will surely be satisfied with my service.
Hi Hiring Manager, I am Rahul babu located in India - Coimbatore I am having Four years of experience in the BPO industry.I am capable of providing additional supports on weekends too. I am having experience in the i Plus
Dear client, My self Spurgeon a customer service executive working in India's largest airlines organization since four and half years wish to expand my knowledge and career in new stream, I'm an graduate in electrical Plus