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Versatile Customer Service Specialist Needed

$2-8 USD / hour

Fermé
Publié il y a environ 2 mois

$2-8 USD / hour

We are seeking a dynamic and self-motivated individual to join our team as a Freelance Customer Service Specialist. The ideal candidate will play a crucial role in ensuring exceptional customer experiences by leveraging strong communication skills, technological proficiency, and a customer-centric approach. **Responsibilities:** - Provide prompt and professional responses to customer inquiries via various channels, including Discord, and social media apps. - Demonstrate a deep understanding of our products/services to address customer concerns and provide accurate information. - Utilize effective problem-solving skills to resolve customer issues and escalate complex matters when necessary. - Maintain a positive and empathetic attitude while interacting with customers, fostering a customer-centric culture. **Requirements:** - Excellent written and verbal communication skills in English. - Proficient in using Discord and various social media platforms. - Strong interpersonal skills with the ability to adapt communication style to diverse audiences. - Tech-savvy and comfortable navigating digital tools and platforms. - Exceptional organizational skills and attention to detail. **Qualifications:** - Previous experience in customer service or a related field is preferred. - Ability to work independently and collaboratively within a virtual team environment. - Demonstrated problem-solving abilities and a proactive approach to customer satisfaction. Exciting opportunity to work with a dynamic team in a rapidly evolving industry. We look forward to welcoming a talented professional to our customer service team!
N° de projet : 37813735

Concernant le projet

68 propositions
Projet à distance
Actif à il y a 16 jours

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68 freelances proposent en moyenne $6 USD/heure pour ce travail
Avatar de l'utilisateur
As an adaptable and experienced Freelancer, I am confident that I possess the necessary skills to fulfill the role of a Customer Service Specialist on your team. My ability to communicate efficiently in written and spoken English is vital for providing prompt and professional assistance, while my competencies in platforms like Discord and social media will make multi-channel communication a breeze. With my customer service experience and passion, I can ensure exceptional experiences for all customers. Furthermore, as the successful Operations Manager Assistant in the past, I've honed not just interpersonal abilities but an astute approach to problem-solving. This means that complex customer concerns are promptly escalated when necessary while being resourceful enough to resolve most issues myself. My proactive drive towards customer satisfaction ensures that I constantly anticipate potential hiccups. Above all, I am excited by the prospect of contributing to a company passionate about fostering positive customer experiences because it aligns with my personal values. In return, you'll be getting an enthusiastic team player known for adapting quickly in virtual environments. Let's create impactful and memorable customer experiences together through unrivaled effective communication and technological proficiency!
$5 USD en 40 jours
4,9 (65 commentaires)
7,2
7,2
Avatar de l'utilisateur
Hello there, My name is Saad (Joe), and I would like to be your Customer Service Representative. I have been providing Customer Support Services since 2012 through different mediums. I have worked for a company as a retention agent and grew up as Team Lead for a team of 11 people who are now working under my supervision. I have provided Customer Retention Services through chat and e-mail to a US-based subscription company where my team handled more than 800 tickets weekly, while I handled escalations and follow-ups with customers via e-mail for cancelation requests of their subscriptions. They can now retain more than 30% of the members they converse with, who have spent more than $5M over the course of 4 years. I have an excellent command of English, so your Customers will not have any problem concerning communication as all communication will be apparent, straightforward, and complete in information. I have also worked as a Virtual Assistant for a Resort Marketing Company based in New Zealand. I have provided the owner with all kinds of support during the day. I also have vast experience in apps like ZenDesk, Kustomer, Asana, Slack, Notion, GSuite, MS Office, Adobe Acrobat, Adobe Photoshop, Adobe Illustrator, Adobe LiveCycle PDF Form Designer, and many more. Kindly look at my profile for reviews regarding the quality of my services. Best, Saad (Joe).
$8 USD en 40 jours
4,9 (44 commentaires)
6,5
6,5
Avatar de l'utilisateur
Hi there, I am a self-motivated and expert customer support assistant with over 3years of experience working with a Canada-based E-commerce, and I will be the best fit for your Freelance customer service specialist role. I read your description succinctly and I find your project to be most suitable for me, I am an expert customer support staff and I have been working in the customer service department of a Canada-based e-commerce for the last 3years The bulk of my responsibilities includes; processing orders on the Wordpress E-commerce website, sending and replying to customers' emails, updating the sales sheet on Google Sheets, and occasionally helping with Livechat queries on Twark.to. As a native English speaker, I have an exceptional command of English. I am dedicated and will guarantee you the best results to strategically position your business for profit. Please drop a message for me, so we can get started. Thanks!
$5 USD en 40 jours
5,0 (7 commentaires)
5,7
5,7
Avatar de l'utilisateur
Hi, I am interested in your project. I have previous and current administrative work experience and over 8 years of experience working as a freelancer. I have experience as a customer support agent for different online betting and e-commerce companies. I have done it all – copying, making spreadsheets, entering data, answering multiple phone lines and emails, live chat etc. – I am quite flexible in the work I do. I am able to take on multiple tasks fairly easily and am able to learn new skills quickly and effectively. I consider myself a hard worker who is easy to get along with (I can provide excellent recommendations in that regard!). I always have a positive attitude because I believe that negativity in any area of your life is just useless and detrimental to what can be accomplished. I consider myself to be highly organized and capable of taking on the tasks listed in your ad. I think I would be a great addition to your team and believe that I could learn a lot as well. In addition to my extensive office experience, I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for this position. I believe I can meet and exceed the expectations you have for this role. I look forward to speaking more with you about my candidacy. Regards, Malba
$15 USD en 40 jours
5,0 (21 commentaires)
5,3
5,3
Avatar de l'utilisateur
Hello :) I am excited to offer my services as your customer service expert. With 5 years of experience in this role, I possess a strong command over communication skills. In addition, building and maintaining positive customer connections is one of my strengths. I am proactive, committed, always prioritize transparency and have great attention to detail. Let me assist you in streamlining your tasks and maximizing productivity. I possess a strong belief in my capability to effectively contribute to your organization and successfully manage the assigned responsibilities. Kindly contact me for additional conversations to explore how my skills and experience align with your requirements and objectives. I want to thank you for taking the time to read my proposal. I eagerly await to hear from you and potentially collaborate. Thanks, Anastasia
$7 USD en 40 jours
4,9 (3 commentaires)
4,6
4,6
Avatar de l'utilisateur
Good day, my name is Joanne and I am very interested in being your next virtual assistant. I already have experience with administrative tasks and can do data entry, research, and email management, apart from that, I am also very willing to learn new skills to be a better virtual assistant. I can work during your time, I love being organized, I am detail-oriented, and can go above and beyond to deliver excellence. Looking forward to working with you. Best Regards, Joanne
$7 USD en 40 jours
5,0 (7 commentaires)
4,3
4,3
Avatar de l'utilisateur
Hello prospective employer, I've read through the brief, and I understand what is expected and would be willing to provide the services. I have worked in roles related to this and I have the required expertise. I am a dedicated Customer Service Professional/Virtual assistant with vast experience in Data entry, internet research, web search, data analysis and telemarketing spanning 18 years. A proficient call service analyst with over 6 years’ experience in front end support. I am responsible and dependable possessing effective time management skills, adaptable to meet my employer’s time zone. I'm also well-grounded in customer relations, customer support personnel, live call & chat with impeccable communication (oral & written) skills. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding and knowledge and excellent reputation for resolving problems and improving customer satisfaction in the business.
$5 USD en 40 jours
5,0 (2 commentaires)
4,3
4,3
Avatar de l'utilisateur
Hello, A customer-focused professional who possesses a strong sense of urgency concerning client satisfaction. I have superb interpersonal and communication skills, coupled with excellent relationship building capabilities and excellent negotiating abilities. I have a track record of creating a work culture that rewards teamwork and cooperation. As an experienced Executive/Customer support manager, I fully understand the importance of appearance and behaviour in creating a positive impression in a face to face or virtual role (live chat or email support). I work hard at appearing professional, well dressed and well-spoken. My areas of expertise are precisely those that your company is looking for in an applicant, namely, Executive/Customer support manager, identifying customer requirements and providing knowledgeable advice to fellow customers. I am looking to join an ambitious company that is looking to recruit talented people who get results. Experience: Worked as a "Customer support executive" at DTDC Australia PVT LTD. Ask me if you have any question. Waiting for your reply. Thanks, Debashish
$3 USD en 40 jours
5,0 (9 commentaires)
4,0
4,0
Avatar de l'utilisateur
Hi, Drawing from my extensive business experience of over 8 years and skill sets in customer service, virtual assistance, and meticulous project management, I am confident in my ability to transform your customer service operations. Having been a freelancer for this long has taught me the importance of adaptability and flexibility, two key skills that are crucial when it comes to working effectively within a virtual team environment. My linguistic proficiency includes fluent English, a crucial aspect in communicating with global clients. My background in diverse technological aspects such as CSS, JavaScript, Php, Laravel, Angular, React.js, Nextjs etc gives me an edge when it comes to leveraging digital tools and platforms. In addition to this, my adeptness with Discord or social media platforms positions me for seamless interactions with customers on those channels. Previous work experiences have honed my problem-solving abilities and proactivity in ensuring optimal customer satisfaction. I strongly believe in the power of a positive and empathic mindset while interacting with customers; something that aligns with your desired environment. To add even more value, my organizational skills complemented by an unwavering attention to detail will ensure timely and accurate responses to queries. I am excited about the potential of working with you all to deliver an exceptional customer experience while driving meaningful growth for your brand.
$8 USD en 40 jours
5,0 (8 commentaires)
3,8
3,8
Avatar de l'utilisateur
Hello there, The responsibilities outlined in the job posting resonate with my professional experiences and skill set. I understand the importance of providing prompt and professional responses to customer inquiries across various channels, including Discord and social media apps. Leveraging my deep understanding of products/services, I am adept at addressing customer concerns and providing accurate information, ensuring positive interactions at every touchpoint. P.S: Also, my rate is flexible and I'm available to start immediately. My proficiency in using Discord and various social media platforms, combined with excellent written and verbal communication skills in English, enables me to adapt my communication style to diverse audiences effectively. I am tech-savvy and comfortable navigating digital tools and platforms, allowing me to resolve customer issues efficiently while maintaining exceptional organizational skills and attention to detail. While I have a strong foundation in customer service, I am also committed to continuous learning and growth. I am excited about the opportunity to work with your dynamic team in a rapidly evolving industry, where I can further develop my skills and contribute to fostering a customer-centric culture. I look forward to the opportunity to discuss your needs in more detail. Warm regards, Uche.
$5 USD en 40 jours
5,0 (8 commentaires)
3,8
3,8
Avatar de l'utilisateur
Hello, Resumed freelancing post COVID Lockdown. I have handled an array of tasks during this time including Customer Service (Voice & Non Voice - Chat & E Mail Support), Follow-up, Order Taking, Call Answering, Verifications, Remote Management, Data Entry, Email Management, Basic Bookkeeping & Social Media Management, Admin & Ad-hoc Tasks, etc. I am open to getting trained for tasks that need me to learn new skills, tools or software programs. I am sincere, dedicated and strive to establish a long-term relationship with my clients. I can start immediately and have power & internet backup for my office. Looking forward to working with you. Best Regards
$5 USD en 40 jours
5,0 (2 commentaires)
2,3
2,3
Avatar de l'utilisateur
Drawing from my diverse experience in various aspects of business and my native English proficiency, I can seamlessly slip into the role of a Virtual Customer Service Specialist for your team. The multitasking nature of my work has honed my problem-solving abilities, an asset crucial in ensuring customer satisfaction. With my familiarity with various CRM platforms and adeptness in navigating digital platforms like Discord and social media apps, I can assure you prompt professional responses to customer inquiries that address their concerns and provide solutions. My solid interpersonal skills enable me to adapt my communication style effectively to cater to diverse audiences, a skill vital in handling customer queries constructively. Besides this, the years spent writing articles across multiple niches has further developed my written and verbal communication aptitude. This will contribute towards maintaining a positive and empathetic attitude towards customers' concerns. Overall, I bring not just a knowledge of customer service know-how but also an all-around acumen crucial for adapting to different tasks on demand. I am confident that I can leverage these skills to contribute positively to your team and make valuable contributions that will guarantee an exceptional customer experiences.
$10 USD en 40 jours
5,0 (2 commentaires)
2,3
2,3
Avatar de l'utilisateur
Hello there!  I am well rounded in the administrative department and readily available to work.  Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule.  I am available 24/7 and will always go the extra mile to get the job done with my accuracy and well mannered behavior.  Why me?  Creative Bubbly  Efficient  Accurate  Extra fast delivery  Quality assured  Time-saving  Low rates  Complete data security  Deliver on time Please send me a message so we can further discuss your details
$7 USD en 40 jours
5,0 (2 commentaires)
1,9
1,9
Avatar de l'utilisateur
Hello, my name is Athira and I believe I'm the suitable candidate for this project. I am an avid user of Discord and I helped to manage some Discord servers for art and streaming, so I know my work around the app and how to make the server more interesting via bots and channels. My ability to adapt my communication style and my strong problem-solving skills will enable me to effectively address a variety of customer issues. Trust me with your project, and together we can revolutionize your customer service experience!
$5 USD en 15 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
With over three years of experience in the customer service sector, I am well-versed in managing customer inquiries and proficiently resolving concerns. My strong written and verbal communication skills have been honed with years of engaging with diverse audiences through various channels, such as Discord and social media. As a tech-savvy individual, I navigate digital platforms with ease and not only can I provide encompassing support to customers but also swiftly adapt to any technological tools your team employs. What sets me apart is my consistent focus on problem-solving and exemplary attention to detail. Maintaining a positive and empathetic attitude while interacting with customers come naturally to me - an imperative trait for fostering a productive customer-centric culture. Regarding the virtual setup this role demands, I operate excellently both independently as well as collaboratively within a remote team setting. Your project is genuinely exciting due to its rapidly evolving industry nature - something I genuinely embrace and thrive in! My skillset aligns profoundly with your needs that include a deep understanding of products/services, organizational abilities, proactive approach to customer satisfaction, and versatility in managing diverse tasks. I thank you for considering me and look forward to being an integral part of your dynamic team!
$5 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Dear Hiring Manager, I hope this message finds you well. I'm reaching out to express my keen interest in the Freelance Customer Service Specialist position within your esteemed team. With over 5 years of dedicated experience in customer support, I am eager to bring my skills and enthusiasm to contribute to your organization's success. Responsibilities: Engage with customers through various channels, including Discord and social media platforms, to address inquiries and provide support. Leverage my product knowledge to troubleshoot and resolve customer issues promptly and accurately. Maintain a positive and empathetic attitude in all interactions to ensure a seamless customer experience. Requirements: Excellent English communication skills, both written and verbal. Proficiency in Discord and social media platforms for effective customer engagement. Strong interpersonal skills and adaptability to diverse customer needs. Comfortable with digital tools and platforms, showcasing tech-savviness. Attention to detail and organizational prowess to manage customer interactions effectively. I believe that my dedication to providing exceptional customer service aligns well with the values of your organization. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experience can benefit your team further. Thank you!
$6 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Dear hiring manager, I'm Shabela, i would love to join your team as freelancer in customer service. I'm genuinely pumped about the opportunity to dive into the role of a Freelance Customer Service Specialist with your crew, especially as a beginner. The emphasis on positive communication and tech-savviness aligns with my eagerness to learn and contribute. Excited to bring a fresh perspective and grow with your dynamic team. Feel free to contact me for further discussion, thanks.
$8 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Olá meu nome é Graziele tenho interesse nesse projeto e mostrar minha experiência e agilidade com o meu serviço e crescer juntamente com o cliente
$4 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hello! Seems we are an awesome fit. As a VA with Customer Support service and Sales Rep experience, I have helped other clients boost their sales, stay organized and streamline their workflow in the same way you're looking for. I am enthusiastic, reliable and a hardworking individual. I am skilled in communicating with clients over the phone and through emails. I have experience in live chat support and eager to learn also to use any new tools available to get the job done. I am a critical thinker with an empathetic nature, proficient in written and verbal communication, highly organized, skilled in appointment booking also. A trial will convince you at how lively and result oriented I can be. I am willing to have a free trial period with you. Let us discuss the specifics, if you will. Regards, Armstrong
$5 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0
Avatar de l'utilisateur
Hello there, I am writing to express my enthusiastic interest in the Customer Service Specialist position at your organisation as advertised. With a solid technical background, hands-on experience in digital technologies, project management tools and customer-focused roles such as technical chat support, email support and other technical roles such as calendar management, appointment setting, customer relationship management specialist, lead generation and a strong knowledge of social media platforms. As a result of learning to manage time, multitask and organise, I have become great at time management, multitasking and organising. I pay close attention to details, I have a customer centric approach, maintain confidentiality and I handle sensitive information discreetly. Throughout my career, I have consistently demonstrated dedication, ambition and self-driven initiative in my roles. I have successfully worked with clients to understand their technical goals, build strong relationships and overcome challenges. My hands-on experience in digital technologies, combined with my ability to articulate technical details to a non-technical audience, positions me as an ideal candidate for this role. I am a problem solver to the core. If you are looking at hiring someone who is an all-rounder and will contribute immensely to your company's growth and success, kindly hire me. Thank you Preye Christian +2349163046363
$7 USD en 40 jours
0,0 (0 commentaires)
0,0
0,0

À propos du client

Drapeau de UNITED STATES
Brooklyn, United States
0,0
0
Méthode de paiement vérifiée
Membre depuis janv. 28, 2014

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