We need a Customer Service Assistant for our e-commerce business. Fluency in English is a must. Experience in customer service is a must.
We are looking for a young, smart, thorough and reliable person with strong organizational skills and a Tech savvy and with determination to achieve.
This person must work in Asia timezone (UTC +9). Must be available min 3-4 hours per day.
The initial main tasks are:
- Customer Service: Communicating by E-mails and Facebook, manage request for replacement and refunds
- Maintain Social Media and moderate comments (FB and Instagram)
- Communicate with suppliers (via Wechat - Chinese speaking is a plus)
- Other assisting tasks will be added as the work progresses
More responsibilities and managerial tasks will be asked as we observe the skills of the applicants.
- Must be internet and be tech savvy
- Must have excellent writing skills in English and grammar
- Must have good command of Microsoft office (word and excel), Gmail
- Must have fast internet connection
- Must be thorough and pay attention to details
- Must have great organizational skills
- Must be willing to achieve, eager to learn and proactive
- Must be able to take initiative
- Be Trustworthy
Work will be spread from Monday to Sunday, a few hours per day. We will start with a work on hourly basis. If the applicant is proven to be good, we will extend the hours.
Hourly Pay: 4 - 8 $ (based on your experience)
***Please include your available working time (HK TIME) in your proposal!!
24 freelance font une offre moyenne de $6/heure pour ce travail
I was one of the top performances [login to view URL] worked as CSR since 2014 so I will be able to help you. I worked at Amazon , Fetchr and triple vision international.
Have plenty experience with customer support with various mnc's across the globe. The main light is to put customers satisfied with any terrains over the conversation