Support client FR–Chinois multilingue

@algie123

Hello, Thank you for posting this opportunity. The role is very interesting, especially the multicultural communication aspect. However, I would like to address something transparently. The combination of French, Traditional Cantonese (Hong Kong), Mandarin, and Hakka - together with phone support, translation of technical/commercial content, ticket management, and weekly reporting - represents a highly specialized profile. It is extremely rare to find all these language skills and responsibilities in one person at a junior rate. If your main need is written support and structured ticket handling, I can certainly assist using professional workflows and translation tools to ensure accuracy and clarity. I have solid experience in multilingual customer support, ticketing systems, and eCommerce operations. For a role with this scope and expectations, the rate would be €12 - €25 /hour. If you are open to adjusting the scope (for example, focusing on written support instead of live phone support), I would be happy to discuss how I can contribute effectively to your team. Looking forward to your feedback. Best regards, Albert

@technologiesit

With my extensive experience in providing customer support and managing helpdesk responsibilities, I am confident that I am the perfect fit for your multilingual client support needs. My proficiency in French, Cantonese, Mandarin, and Hakka will enable me to effectively communicate with your French and Chinese-speaking clients. In previous roles, I have honed my skills in troubleshooting customer inquiries and translating technical information, ensuring smooth communication across language barriers. Additionally, my familiarity with ticketing tools such as Zendesk and Freshdesk will help me efficiently manage and document interactions for seamless tracking and problem-solving. I understand the importance of timely responses in a dynamic support environment, and I am committed to ensuring a quick turnaround time for your tickets. Moreover, I maintain excellent attention to detail which will allow me to identify any recurring or critical issues for swift resolution by your internal team. You can expect regular concise reports from me, highlighting encountered problems and actions taken. Let's leverage my linguistic abilities and strong customer-centric approach to furnish impeccable client support services.