Social Media Support Representative Needed

I need a reliable customer-service professional who can take full ownership of our social media inboxes and comment sections on Facebook and Instagram. Your primary focus will be answering questions, troubleshooting simple issues, and keeping conversations positive and on-brand. Expect to: • Log in several times a day, acknowledge every new comment and direct message, and provide clear, friendly answers within a reasonable response window. • Escalate anything outside your scope to me with a concise summary so we can keep resolution times low. Please be comfortable switching between Facebook Business Suite (or Meta Business Manager) and Instagram’s native tools, writing in fluent, customer-centric English, and maintaining discretion with account access. When you reply, let me know your typical response-time availability and any experience you have handling comment moderation or direct messages on these two platforms.

Project ID: 40597227