Telemedicine Remote Customer Support Rep

@FaizaBilal

Hello, Please review my profile as I have relevant skills and experience in Customer Support/Service. I have completed similar projects before for Inbound and Outbound Calling, email handling, and Live chat via Zendesk, asana, etc. https://www.freelancer.pk/projects/customer-support/Project-for-First-Step/reviews https://www.freelancer.pk/projects/customer-service/Customer-Service-Representative-URGENT/reviews Kindly message me to discuss further Thank you

@Technoop

I have strong experience in email and phone customer support and would love to apply. I’ve handled customer service for telecom and banking clients, managing high volumes of emails, calls, and CRM documentation. I’m fluent in English, comfortable with remote tools, and skilled at resolving issues quickly and professionally. I’m ready to start and would appreciate the opportunity to work with your team.

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@sydneyjovita

Hello, I’m interested in the Telemedicine Remote Customer Support Rep role. I have 15+ years of experience in customer-facing operations, handling email and phone support in fast-paced, service-driven environments. I’m comfortable assisting customers with account questions, orders, and general inquiries while maintaining a calm, professional, and empathetic tone—especially in sensitive situations. I can support your team with: Prompt and professional email responses Inbound and outbound call handling Accurate documentation in CRM systems Proper escalation of complex issues I have fluent written and spoken English with a minimal accent and extensive experience working remotely using CRM, ticketing, and phone systems. I’m detail-oriented, reliable, and able to multitask without sacrificing accuracy or customer experience. I’m open to discussing compensation based on scope and expectations and am looking for a long-term, stable collaboration where I can consistently add value. Thank you for your time, Vanessa

@kikelomo3

Hello, I’d like to be the reliable customer support rep you required to handle your email and phone support. I’ve worked as a remote customer support for online stores like Shopify and Amazon, efficiently handling all customers inquiries and solving their problems including troubleshooting. I have good experience with Gorgias, intercom, Freshdesk and zendesk for customers interactions. I’d be happy to share my portfolio upon request. If you need a dependable, efficient and reliable customer service for your business and brand, I’m your go to! Best regards, Kike

@zulqrn

Hi there, I have strong experience in customer support role. I would love to get this opportunity to work with. Please drop me a text in chat box to discuss further. I hope to talk to you soon. Thanks ! Zulkar

@jinufeb14

With a unique blend of technical expertise and customer support skills, I am the perfect fit for your remote Customer Support Rep position. My strong command of English, both written and spoken, along with my minimal accent allow me to effectively communicate and meet clients' needs. Drawing on my extensive experience in handling emails, CRM systems, I can provide prompt and professional responses to your customers' inquiries, ensuring their satisfaction. Having worked as a software engineer, I am not only comfortable with using various tools, like CRM systems and phone systems, but I am also adept at troubleshooting technical issues. This means that I can quickly identify and handle complex problems that might arise during customer interactions, escalating them appropriately to ensure a swift resolution. My proven ability to multitask effectively complements this demanding role as a Customer Support Representative. I am confident that my technological prowess coupled with my exceptional problem-solving skills make me the best person for the job. Do let me assist you in enhancing your customers' experience while driving your business forward. Let's get started!

@artiboria

As a seasoned customer service professional, I understand the vital role effective communication plays in delivering top-notch customer support. My extensive experience in managing CRM systems is matched by my ability to handle complex scenarios with ease while documenting each interaction meticulously. I am fluent in English, both written and spoken, ensuring a seamless conversation without any language barriers. I have honed my problem-solving skills and multitasking abilities over the years to provide tailored and efficient solutions to varied customer issues. Additionally, my proficiency in using various email and CRM tools coupled with a knack for navigating through phone systems will enable a smooth integration into your existing customer service processes. My wide-ranging expertise also extends to eCommerce platforms such as Shopify, WooCommerce, and Amazon, aligning neatly with your requirement for a remote support representative familiar with online operations. Being adept at juggling multiple tasks while maintaining a high level of accuracy will afford me the capacity to reply quickly and professionally to customer emails, tend to inbound/outbound calls promptly, and escalate complex matters effectively.

@ladenistheone

Hello there, I’m available to start right away and cover email and phone support daily. I’ll handle inbox triage, answer calls, log every case in your CRM, and escalate complex issues fast. Clear replies, accurate notes, and consistent follow ups keep patients supported. I’ve managed high volume SOP based support and remote queues with precision. Let’s connect and align on your workflow. Regards, Md Laden Islam

@thaiss93

Hi! I’d love to support your team with customer service. I have experience handling emails, administrative tasks, and client communication remotely, always focusing on fast responses, clarity, and professionalism. I’m organized, detail-oriented, and comfortable working with CRM tools and structured workflows. I’m confident I can help keep your customer support smooth and reliable. I’d be happy to discuss availability and next steps anytime.

@jessicaejele14

Hello, I am an experienced customer support professional with a background in remote service delivery, including telemedicine and healthcare‑related industries. I understand the importance of clear, empathetic communication when handling sensitive client interactions, and I am skilled at managing both email and phone support with speed and professionalism. In previous roles, I have replied to customer emails promptly, handled inbound and outbound calls for orders and account inquiries, and escalated complex issues while documenting all interactions in CRM systems. I am fluent in English, both written and spoken, with a neutral accent that ensures clarity for international clients. I am comfortable using email platforms, CRM tools, and phone systems, and I excel at multitasking without compromising accuracy or tone. My approach is patient‑focused: I listen carefully, resolve issues efficiently, and ensure every interaction leaves the customer feeling supported. I am confident that my strong communication skills, problem‑solving ability, and attention to detail make me a reliable fit for your team. Best regards, Jessica

@pushar71

Ihave been working in tech support domain since last 25 years and have worked for several years in medical industry. I have even setup and handled dull team for telelemedecube process for biggest govt hospital chain in India and still work for them please connect and sharec details i have full knowledge of in call and email and chat handling and can work on zendesk, and other platforms

@denysl0

Sure, I'm ready to provide top-notch customer support. I excel in quick email responses, professional phone interactions, and efficient issue escalation. With fluent English and remote customer service experience, I guarantee a smooth communication flow. I am well-versed in email/CRM tools and phone systems, ensuring seamless operations. Understanding the importance of strong communication and problem-solving, I am confident in handling any customer query effectively. Want to discuss how I can elevate your customer support experience? Let's make it happen.

@professorxwriter

Hello Jamil F., We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Customer Support, CRM, Phone Support, Customer Service, Email Handling Lets connect in chat so that We discuss further. Regards

@DngPhgNam

⭐⭐⭐⭐⭐ ✅Hi there, hope you are doing well! I have handled remote customer support projects where I efficiently managed email and phone inquiries, ensuring prompt and professional responses that enhanced client satisfaction. The most important part to successfully complete this project is maintaining clear and empathetic communication while managing multiple customer interactions seamlessly. Approach: ⭕ Quickly familiarize with your CRM and email systems ⭕ Provide timely, accurate responses to customer queries ⭕ Professionally manage inbound and outbound calls ⭕ Escalate and document complex issues properly ❓ What CRM and phone support tools do you currently use? I am confident in delivering reliable and professional support that meets your expectations and improves customer experience. Best regards, Nam

@SkillCrafts

I specialize in establishing optimized remote CS workflows, having successfully managed support for two SaaS clients averaging 500+ tickets weekly across email and phone channels. I can onboard immediately to ensure seamless continuity and high first-contact resolution rates (FCR). My focus is treating support as a revenue retention center, not just a cost center. My approach prioritizes efficiency via tool mastery and metric optimization. This includes standardizing responses within Zendesk/Freshdesk macros for 80%+ efficiency in common queries, implementing QA frameworks focused on low Average Handling Time (AHT) and high Customer Satisfaction (CSAT), and ensuring immediate proficiency with your existing VoIP system (e.g., RingCentral, Aircall) for professional, low-latency phone support. I also maintain detailed documentation logs for escalated issues to facilitate prompt engineering/product team resolution. Are you currently tracking specific KPIs like Net Promoter Score (NPS) or just focusing purely on ticket volume reduction? Also, what is the expected Service Level Agreement (SLA) for email response? I am available for a quick chat to align on specific quality goals and demonstrate how I approach complex ticket resolution.

@superoselyn

Hello! I’m excited to apply for your customer support role. I have hands-on experience in remote customer chat support, transcription, and administrative work, where I developed strong communication, organization, and problem-solving skills. I’m comfortable handling customer inquiries, documenting interactions, and maintaining professionalism in fast-paced environments. I’m fluent in written and spoken English, quick to learn new CRM and phone systems, and committed to providing helpful and respectful customer experiences. I take pride in being reliable, detail-oriented, and responsive. I would love the opportunity to support your team and contribute to smooth customer operations.

@Timmatask

Hello, I’m interested in supporting your customer service operations and can handle both email and phone interactions in a professional, efficient manner. I’m fluent in English (written and spoken), comfortable speaking with customers, and experienced in managing inquiries, orders, and account-related questions. I work well with CRM tools and email systems, document interactions carefully, and know when to escalate issues appropriately. I’m reliable, detail-oriented, and able to multitask while maintaining a calm and helpful tone with customers. I’m available to start promptly and would be happy to discuss schedules, call volume, and tools you currently use.

@mohanasundarik24

Hello, I’m interested in this Customer Support Representative role and would like to submit my proposal. I bring 10+ years of remote customer support experience, handling both email and phone-based support across different industries. I’m comfortable managing high volumes of customer interactions while maintaining a professional, calm, and solution-focused approach. Here’s how I can support your team: • Respond to customer emails quickly, clearly, and professionally • Handle inbound and outbound calls for orders, account support, and general inquiries • Document all interactions accurately in CRM systems • Escalate complex issues with proper notes and context I have strong written and spoken English with a clear, neutral accent, and I’m experienced with remote support tools, ticketing systems, and CRM platforms. I’m also skilled at multitasking, problem-solving, and managing customer expectations effectively. I am reliable, detail-oriented, and committed to delivering consistent, high-quality customer experiences. I can fully support EST time zone hours and am available to start immediately. Looking forward to the opportunity to work with you. Best regards, Mohana Sundari