Part-Time Tech Support Role

I’m looking for someone to jump in on a part-time basis and handle frontline technical support for our technology products. You’ll be the first person our users reach out to when something goes wrong, so clear communication, patience, and solid troubleshooting skills are essential. Day to day, you’ll be responding to support tickets and live chat queries, replicating issues, walking users through fixes, and documenting anything new you uncover so the rest of the team can learn from it. When a problem sits outside your scope, you’ll gather the right details and pass it to engineering so they can pick up without a hitch. The schedule is flexible but I do need consistent coverage each week, ideally spread across several shorter shifts rather than one long block. Let me know the hours you can commit, the tools you’re most comfortable with for ticketing and remote assistance, and any past experience you have supporting SaaS or other tech products. If you enjoy problem-solving, can explain complex steps in plain English, and want steady part-time work, I’d love to hear from you.

Project ID: 40441005