Operator Manual Live Chat

$15-25 USD / hour

Closed

Posted 8 days ago

$15-25 USD / hour

Saya mencari tenaga yang dapat membalas semua pesan yang masuk melalui fitur live chat di website saya secara manual—tanpa bot. Saat ini saya masih mempertimbangkan apakah akan membentuk tim internal, jadi dukungan Anda akan menjadi solusi sementara yang bisa berkembang menjadi kerja jangka panjang. Apa yang saya butuhkan: • Menyapa pengunjung dengan ramah, memahami pertanyaan mereka, lalu memberikan jawaban yang jelas dan sopan. • Mencatat setiap percakapan penting ke dalam sistem tiket sederhana (atau Google Sheet) agar mudah saya tindak lanjuti. • Mengalihkan isu teknis atau permintaan khusus kepada saya bila di luar kewenangan Anda. • Fleksibilitas jam kerja; saya utamakan respon cepat selama jam operasional toko online (09.00–21.00 WIB). Kualifikasi yang saya harapkan: • Pengalaman sebelumnya sebagai customer support atau operator live chat. • Bahasa Indonesia tertulis yang rapi; kemampuan bahasa Inggris dasar menjadi nilai tambah. • Koneksi internet stabil dan perangkat yang selalu siap online. Sampaikan profil singkat, pengalaman relevan, serta perkiraan ketersediaan harian Anda. Saya akan meninjau semua penawaran dan menjadwalkan wawancara singkat bagi kandidat yang paling sesuai.

Indonesian Translator

Data Entry

Translation

Internet Marketing

Project ID: 40512321

About the project

3 proposals

Remote project

Active 8 days ago

Looking to make some money?

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3 freelancers are bidding on average $32 USD/hour for this job

@SkillCrafts

I understand you need a reliable, human-powered live chat operator to engage visitors, answer inquiries clearly, and log important interactions, similar to the "operator manual" approach you're considering. My experience in customer support and information synthesis ensures prompt, accurate, and friendly responses. My approach involves utilizing a structured framework for common inquiries, allowing for quick and consistent answers while maintaining a natural conversational flow. For unique or complex issues, I'll employ active listening and problem-solving techniques to thoroughly understand the user's needs. All interactions will be meticulously documented in a shared Google Sheet, categorized for easy review and follow-up, ensuring no detail is lost. What are your current peak hours for website traffic? Are there any specific types of inquiries you anticipate being most frequent? I'm ready to discuss how I can provide immediate, effective support for your live chat.

$25 USD in 7 days

5.0

(3 reviews)

4.4

@sniegul

All 999 LLM routing attempts exhausted. Last error: Provider unavailable, no API key, or premium not allowed

$50 USD in 7 days

0.0

(0 reviews)

0.0

@Saimaqaisar643

Dear Client, Providing professional live chat support, handling customer inquiries, and maintaining clear communication are tasks I can manage efficiently. I can respond to visitors promptly, document important conversations, and ensure a positive customer experience while escalating issues when needed. I'm Saima Qaisar with 5+ years of freelancing experience, including customer communication, virtual assistance, content management, and online support. I have a stable internet connection, excellent written communication skills, and can adapt to your operational requirements. I am available for long-term collaboration and would be happy to discuss my daily availability in detail. Best Regards

$20 USD in 40 days