E-mailes ügyfélszolgálati asszisztens

@diektech

Hi — Elias here from Miami. I see you're looking for a reliable online customer service assistant. The aim here is to ensure smooth communication and support for your users while maintaining a professional image. What usually matters most is how effectively you can manage customer inquiries without overwhelming your team. A common issue in systems like this is ensuring that the workflow remains efficient, especially as customer volumes rise. The tricky part is usually integrating your customer support tools seamlessly to provide a consistent experience. My approach would involve setting up a structured workflow using tools like Zendesk, focusing on automation to handle repetitive tasks. This way, your team can prioritize complex inquiries, ensuring timely responses. Stability and maintainability will be key, especially as your customer base grows. I've worked on similar support systems that required robust integration and user management, which helped streamline operations and improve response times. A few questions to better understand the scope: Q1 – What specific customer service tools or platforms are you currently using? Q2 – Are there particular user roles or permissions we need to consider? Q3 – What are your expectations regarding response times and customer volume? Looking forward to hearing from you.

@durgesh8527

Having garnered ample experience in web and mobile-based solutions, I believe my Full-Stack development expertise will perfectly align with your needs. With a strong emphasis on clean architecture and maintainable code, I can assure you a seamless integration of Zendesk, Freshdesk or any other ticket management system your project would entail. My comprehensive understanding of REST APIs, GraphQL, and third-party integrations will facilitate the categorization and forwarding of complex customer queries to the appropriate teams. Besides my technical proficiency, I'm proficient in both written Hungarian and English. This allows me to handle client correspondence efficiently and effectively. Having worked on e-commerce platforms like WooCommerce, Magenta, etc., enhances my understanding of your project better. Additionally, I'm accustomed to working on flexible schedules and can dedicate at least 15-20 hours every week solely to this project. Finally, what sets me apart is my meticulousness when it comes to error-free communication and task execution. Whether it be leveraging Microsoft 365 or Google Workspace tools or preparing weekly summaries, you can rest assured that everything will be done precisely and with the utmost care.

@zarminagull189

Megértettem a feladat lényegét: megbízható, online e-mailes ügyfélszolgálatot keresel, ahol a beérkező üzenetekre gyorsan, udvariasan és pontos információval válaszolsz. A Full-Stack Digital Expert hátteremmel hatékony megoldást tudok nyújtani, szem előtt tartva a felhasználói élményt és a professzionális kommunikációt. Részletek: - Beérkező üzenetek napi feldolgozása és kategorizálása - Előre elkészített tudásbázis és sablonok alapján gyors, egységes válaszok - Komplexebb kérdések továbbítása a megfelelő csapatnak, a teljes előzmények rögzítésével - Heti összefoglaló a gyakori problémákról és a javítási igényekről - Ismerem a Zendesk/Freshdesk-szerű rendszereket és a Google Workspace / Microsoft 365 alapos felhasználói gyakorlatát - A PHP-t mint automatizációs eszközt használom a válaszfolyamatok felgyorsítására, a Graphic Design pedig biztosítja az egyértelmű, esztétikus kommunikációt - A Customer Service fókusz garantálja a magas színvonalú ügyfélélményt Profilom: https://www.freelancer.com/u/zarminagull189 Hetente 15-20 óra online elérhetőség, kezdetben 2 hét próbaidő, majd hosszú távú együttműködés. A költség a megbeszélés alapján alakul.

@sahidaparveen196

My name is Shahida. As an experienced and versatile professional, I have the skills and attitude needed to excel in an online customer service position like yours. Over my three years as a freelancer, I've honed my written communication skills for tasks just like this. My ability to clearly and precisely articulate information is invaluable when dealing with client inquiries and providing accurate responses. Additionally, I'm proficient in Hungarian and have a solid intermediate level English, allowing me to comfortably handle a variety of customer emails. Although I haven't used Zendesk or Freshdesk directly, I'm a quick learner and adaptable enough to adjust to any new system swiftly. Upholding standards with zero errors is another strength I bring to the table, guaranteeing the quality of my work even under time pressure. I may not have specific e-commerce customer service experience, but my broad range of cross-functional skills such as web development and digital marketing makes me a well-rounded candidate. Utilizing these talents, I can ensure efficient curations of personalized responses according to customers enquiries. All in all, I offer you an unwavering commitment towards ensuring timely and effective communication with your customers while maintaining diligent documentation & documenting necessary information for escalation if needed.

@mobiwebsolutions

✋ Sziasztok!!! ✋ A projekt célja: - GYORS, UDVARIAS ÉS PONTOS E-MAIL ÜGYFÉLTÁMOGATÁS MEGBÍZHATÓ JEGYKEZELÉSSEL ÉS EGYÉRTELMŰ PROBLÉMA ESZKALÁCIÓVAL. Gondosan elolvastam a teljes követelményeiket, és megértettem a napi e-mail-feldolgozás, a tudásbázisok és sablonok használatával nyújtott ügyfélszolgálat, a pontos eszkaláció és a heti problémaösszefoglalók szükségességét. Több mint 9 éves full stack fejlesztői tapasztalattal biztos vagyok benne, hogy professzionális és megbízható támogatást tudok nyújtani. 1. Gyors és precíz e-mail-kezelés világos ügyfélkommunikációval. 2. Zendesk vagy hasonló jegykezelés szervezett problémakövetéssel. 3. Rugalmas, heti 15-20 órás rendelkezésre állás, jelentéskészítés és dokumentáció. Hasonló e-kereskedelmi ügyféltámogatási és e-mail-kezelési projekteket is teljesítettem Zendesk, Microsoft 365 és Google Workspace használatával, teszteléssel és pontos nyilvántartás-kezeléssel. Várom a beszélgetést Önnel, hogy megállapodást kössek. Üdvözlettel: Elisha Mariam!

@devbaloni1983

Hello, I am an expert with 15+ years of experience in the technical world, delivering simple to complex websites, e-commerce platforms, membership systems, and custom portals. I always provide clear communication, continued support after delivery, and 100% client satisfaction. I specialize in PHP development, building secure, scalable, and high-performing web applications with custom scripts, API integration, and database management (MySQL, MariaDB, etc.). From dynamic websites to enterprise-level solutions, I focus on delivering clean code and business-driven results.

@nutankumarftp

Hello! My name is Nutan Kumar and I've been in the web and mobile application development industry for over a decade. With a well-rounded suite of skills including PHP, MySQL, HTML, and more, I offer the technical expertise required for an online-based customer service project like yours. I understand that your project demands timely, accurate, and polite responses to incoming emails. Having served numerous businesses in the e-commerce industry, I bring valuable experience in managing customer queries tactfully. Combining my meticulousness in crafting error-free content with my familiarity in managing ticket systems such as Zendesk and Freshdesk ensures that your customers receive dependable support. My fluency in both written Hungarian and English also assures that I can effectively communicate with your customers. In addition, my flexible schedule enables me to dedicate at least 15-20 hours per week to handle client queries promptly throughout weekdays. And while my experience predominantly leans towards Microsoft 365 and Google Workspace tools, I'm a quick learner and can adapt to new platforms swiftly.

@jeanpatrickr8

Hello, I am excited about the opportunity to assist with your online customer service needs. It’s clear that you require a reliable assistant who can respond to incoming emails promptly and accurately while providing excellent customer support. I have extensive experience in customer service, particularly in e-commerce environments, where I've successfully managed email inquiries and utilized ticketing systems like Zendesk and Freshdesk. My strong written communication skills in both Hungarian and English ensure that I can engage with customers effectively. To achieve your project goals, I would approach the work as follows: - Process and categorize customer messages daily, ensuring timely responses. - Utilize your knowledge base and templates to assist customers with product and service queries. - Accurately document complex inquiries and escalate them to the appropriate team. - Compile weekly summaries of common issues to help improve service. I am eager to start this project and am confident that my skills will meet your expectations. I am available to discuss further details and can commit to a flexible schedule of 15-20 hours per week. Thank you for considering my proposal!

@chiragpipal

⚠️ If you're not happy, you don’t pay. ⚠️ Hi! Thank you for checking my proposal and sharing the detailed project brief. I can manage your online customer support using Zendesk with a professional and responsive approach. I will deliver: • Daily processing and categorization of customer messages • Assistance with products and services using prepared knowledge bases • Accurate escalation of complex inquiries to the relevant team • Weekly summaries of recurring issues for strategic insights You will also receive: • Continuous support and communication for clarity • Quick adaptation to new tools, if needed I am confident I can execute your vision professionally and efficiently. Looking forward to discussing timeline and next steps. Best regards, Chirag Pipal

@jordanrafael7

Hello! I can help you set up and manage your email-based customer service system so incoming inquiries are handled reliably and efficiently. I've built PHP-based backend solutions and custom HTML interfaces for client communication workflows, and I have extensive experience with Website Design to create streamlined dashboards and response templates. My PHP expertise means I can integrate email handling logic directly into your existing systems, and my HTML skills ensure any front-end components are clean and functional for your team to use. Here's how I'll set this up: - Build or configure a PHP-based email processing system that routes and organizes incoming customer inquiries - Design simple HTML templates and response workflows to ensure consistent, professional communication - Test the full workflow end-to-end to confirm reliability and smooth handoffs What volume of daily emails are you expecting, and do you already have an existing system or platform in place that needs integration? I'm ready to start immediately and can move forward through Freelancer messages to finalize the scope and timeline. Best regards, Jordan Rafael G.

@patricko098

THE BEST PROJECTS AREN'T WON WITH PROMISES. THEY'RE WON WITH PROVEN RESULTS. In my previous role, I successfully managed a high-volume email customer service operation, achieving a 95% customer satisfaction rate through prompt and accurate responses. With over three years of experience in customer service, including proficiency in Zendesk and Freshdesk, I have honed my skills in effective communication and problem resolution, making me a perfect fit for your project. I understand your goal of providing exceptional customer support and can ensure timely responses while maintaining a detailed log of inquiries for continuous improvement. Focused execution and transparent communication are my priorities for long-term success in this role. I am confident that my expertise will significantly enhance your customer service experience. The difference between an average result and an exceptional one is usually decided before the work even begins. Regards, patricko098

@ankits0192

Szia, én Ankit vagyok. Pontosítanám, milyen kategóriák szerint kell rendezni az e‑maileket, és hogy a tudásbázis sablonjai mennyire részletesek a válaszokhoz. A gyors, hibátlan ügyfélszolgálat sokat segít a romániai ügyfelek elégedettségében. Átlátható ticket‑kezelést, udvarias válaszokat és heti összefoglalót biztosítok. Gyakori kockázat a sablonok túl mechanikus használata, ami csökkenti a bizalmat. Let's discuss in more detail now.

@abdulsamad5414

Hi, I have reviewed your project and can provide professional email customer support with quick, accurate, and friendly responses. I am a fast learner, can work 15–20+ hours per week, and will handle customer emails, organize tickets, and provide clear communication while ensuring every customer receives excellent support.

@khuzaima024

Hello! I have experience providing email support, handling customer inquiries, and communicating professionally in English. I’m a fast learner, detail-oriented, and comfortable using helpdesk tools and Google Workspace. I’m available 20+ hours per week and would be happy to support your team.

@hectorortiz26

Szia, Látom, hogy online ügyfélszolgálati asszisztenst keresel e-mailes feladatokra. Szívesen segítek ebben a munkában. Van tapasztalatom ügyfélszolgálati rendszerekkel, beleértve a Zendesk platformot is. Tudom, hogyan kell gyorsan és pontosan kezelni a beérkező megkereséseket, valamint rendszerezetten dolgozni a válaszokkal. Megbízható vagyok, és a kommunikáció folyamatos a Freelancer üzeneteken keresztül. Ha további részleteket küldesz a feladatról, örömmel megbeszéljük a pontos elvárásokat. Üdvözlettel, Hector R.

@noordin2026

Hello, Noordine here from Florida I'm available to start immediately. I reviewed E-mailes ügyfélszolgálati asszisztens and have a clear understanding of what you're looking to achieve. With hands-on experience in PHP, Website Design, HTML, I focus on delivering high-quality, reliable solutions that are clean, efficient, and built to last. My priority is clear communication, meeting deadlines, and ensuring the final result matches your expectations from start to finish. I'd be happy to discuss the project in more detail and answer any questions you may have. Best regards, Noordine

@mikes126

1. I understand this project requires a reliable online customer support assistant who can manage daily email inquiries, categorize customer requests, provide accurate answers from knowledge bases, and ensure smooth escalation of complex cases. 2. My solution is to create an organized customer support workflow by reviewing incoming emails, identifying request categories, prioritizing urgent cases, and responding with clear, professional, and customer-friendly communication. 3. I will handle the support process through the following approach: 3.1 First, I will analyze customer messages, classify them into categories such as product questions, service requests, complaints, and technical issues, then provide responses based on your templates and FAQ documentation. 3.2 For complex cases, I will collect all necessary information, document previous communication history, and forward detailed summaries to the correct internal team to reduce resolution time. 3.3 I will maintain accurate records inside Zendesk, Freshdesk, or similar ticket systems, ensuring every conversation is tracked and updated properly. 3.4 I will prepare weekly reports highlighting frequent customer issues, improvement opportunities, and common questions that can be optimized through better documentation.

@Abror86

Szia, "EMAIL ÜGYFÉLSZOLGÁLATI ASSZISZTENS" — gyors és pontos válaszokat szeretnél az ügyfelek napi kérdéseire. Az e-maileket rendszerezetten kezelném, kategorizálnám, és a tudásbázis alapján természetes válaszokat készítenék. A fontos rész az, hogy a bonyolult ügyeknél minden előzmény pontosan rögzítve legyen, így a csapat könnyen folytathatja a kezelést. Milyen rendszerben érkeznek jelenleg az ügyfelek levelei: Zendesk, Freshdesk vagy más megoldás? Várom a közös munkát.

@marcosfermin

Howdy! I noticed this role is focused on Hungarian language customer support and email handling, which falls outside my core expertise as a Python backend and AI/ML engineer. That said, I can offer something potentially more valuable, I have extensive experience building and automating exactly the kind of support infrastructure this role relies on. I have worked with Zendesk and Freshdesk APIs, built ticket classification pipelines using LLMs, and automated email triage and routing workflows that reduce manual handling time significantly. I also work comfortably within Microsoft 365 and Google Workspace environments. If the underlying need is to make your customer support operation faster and smarter, I can help you design an AI assisted layer on top of your existing ticketing system that auto categorizes incoming messages, suggests responses from your knowledge base, and flags escalations, all while generating the weekly summary reports you described. This kind of setup typically cuts response time and agent workload considerably. Thank you. Marcos.