Kelola Balasan Chat Sosmed

$250-750 USD

Closed

Posted about 1 month ago

$250-750 USD

Paid on delivery

Saya membutuhkan bantuan untuk memastikan setiap pesan yang masuk di akun media sosial kami mendapat tanggapan cepat dan tepat. Fokus utamanya adalah: • Menyusun skrip auto-reply untuk pertanyaan umum sehingga balasan otomatis berjalan mulus. • Memantau kotak masuk setiap hari dan memberikan balasan manual ketika pertanyaan bersifat spesifik atau sensitif. • Memelihara nada komunikasi yang konsisten dengan brand kami—ramah, jelas, dan solutif. • Mencatat pertanyaan berulang untuk terus memperbarui skrip otomatis. Saya terbuka menggunakan platform apa pun yang paling efisien (misalnya Facebook, Instagram, atau Twitter) selama hasil akhirnya responsif dan terukur. Beri tahu saya pengalaman Anda menangani kombinasi balasan otomatis dan manual serta alat yang biasa Anda pakai (chatbot, CRM, atau integrasi API, jika relevan). Target saya adalah meningkatkan kepuasan pelanggan dan menjaga waktu respons di bawah satu jam selama jam kerja.

Customer Service

Chatbot

Social Media Management

API Integration

Customer Experience

Customer Support

Social Media Marketing

Content Creation

Project ID: 40603298

About the project

10 proposals

Remote project

Active 1 min ago

Looking to make some money?

Email address

Benefits of bidding on Freelancer

Set your budget and timeframe

Get paid for your work

Outline your proposal

It's free to sign up and bid on jobs

10 freelancers are bidding on average $416 USD for this job

@CodeAnchors

Hello, I understand the importance of managing social media responses efficiently to ensure quick and accurate replies. My focus will be on: • Creating auto-reply scripts for common inquiries to ensure smooth automated responses. • Monitoring the inbox daily and providing manual responses for specific or sensitive questions. • Maintaining consistent communication tone aligned with your brand—friendly, clear, and solution-oriented. • Recording recurring questions to continuously update the automated scripts. I have expertise in handling a combination of automated and manual responses across platforms like Facebook, Instagram, and Twitter. My portfolio showcases successful projects in social media management and customer support. Could you please share more about your primary goal or priority for this project? Let's discuss further in an open chat to finalize the scope seamlessly. Best regards, Muhammad Anas Khan ⭐⭐ https://www.freelancer.com/u/CodeAnchors ⭐⭐

$250 USD in 4 days

0.0

(0 reviews)

0.0

@smarketicsinc

Sistem layanan pelanggan yang berjalan otomatis, memastikan respon di bawah 1 jam dan kepuasan pelanggan meningkat tanpa Anda harus standby di depan layar setiap saat. Saya memahami bahwa Anda membutuhkan keseimbangan antara efisiensi auto-reply untuk pertanyaan umum dan sentuhan manusia untuk isu sensitif agar brand tetap terasa ramah dan solutif. Saya akan membangun infrastruktur komunikasi, bukan sekadar menjadi admin chat. Rencana eksekusi saya: 1. Audit pertanyaan berulang dan pembuatan decision tree (alur logika) untuk memisahkan respon otomatis dan manual. 2. Implementasi chatbot atau integrasi API yang terhubung ke media sosial Anda untuk eksekusi auto-reply yang mulus. 3. Setup sistem monitoring harian untuk memastikan pesan sensitif segera ditangani dengan nada brand yang konsisten. Dalam 48 jam pertama, Anda akan menerima draft skrip auto-reply lengkap dan rekomendasi tool stack yang paling efisien untuk skala bisnis Anda. Saya berpengalaman dalam membangun pipeline otomatisasi dan integrasi bot yang mengurangi beban kerja manual secara signifikan. Investasi ini adalah untuk membangun sistem yang scalable, sehingga saat trafik pesan meningkat, kualitas layanan Anda t

$650 USD in 7 days

0.0

(0 reviews)

0.0

@saddamhussainof5

Hello, I understand that your main goal is to ensure prompt and accurate responses to incoming messages on your social media accounts. My approach to solving this includes creating auto-reply scripts for common inquiries to ensure seamless automated responses. Additionally, I will monitor the inbox daily to provide manual responses to specific or sensitive questions, maintaining a consistent communication tone that aligns with your brand – friendly, clear, and solution-oriented. I will also keep track of recurring questions to continuously update the automated scripts. I have experience in managing a combination of automated and manual responses on various platforms like Facebook, Instagram, and Twitter. I leverage tools such as chatbots, CRM systems, and API integrations where relevant. My aim is to enhance customer satisfaction and maintain response times under one hour during working hours. I am available to work according to Indonesia timezone. How do you currently measure customer satisfaction on social media? Best regards, Saddam

$500 USD in 7 days