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I need someone who can stay on top of my brand’s Instagram Direct Messages and comment threads, answering customer questions about our products and services with speed and accuracy. The focus is purely customer support—no content creation or sales pitching—so every reply must be clear, friendly, and informative. You’ll log in to our Instagram account during the agreed-upon hours, monitor new messages as they arrive, and provide concise answers drawn from the product information sheet I’ll supply. If a question falls outside the FAQ or you’re unsure of the correct response, simply flag it for me and move on to the next chat so we never keep customers waiting. Success for this project means: • Average response time under 10 minutes during your shift • Consistent, polite tone that reflects our brand voice • Accurate information with zero copy-paste errors If you’re experienced in social-media customer support and comfortable working exclusively on Instagram, let’s talk.
Project ID: 40606380
75 proposals
Remote project
Active 1 day ago
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75 freelancers are bidding on average $116 USD for this job

I would be happy to work on your job immediately. If you want fast accurate and timely delivery to your task just ping me. I am here and ready to help you. Send me a quick message and we can figure out if we are a good fit to work together! Thanks
$140 USD in 30 days
5.6
5.6

With my years of professional experience in social media management and marketing, I am adept at handling the demands of the Instagram platform to help you manage your brand's customer support activities effectively. My track record in maintaining open lines of communication with customers, answering their inquiries speedily and accurately has consistently garnered positive feedback. I understand that your focus is purely on customer support and not on content creation or sales pitching. As such, I bring solid skills in providing clear, friendly, and informative responses – an essential element in effective customer service. Moreover, my experience enables me to adhere closely to your brand voice while providing accurate information with zero copy-paste errors. Achieving project success is top priority for me. In line with this, I commit myself to ensure that average response time during my shift falls below 10 minutes. Additionally, I'm more than comfortable leveraging the product information sheet you'll supply. If there are any questions beyond the FAQ or if I'm unsure about anything, rest assured they'll be flagged immediately for your attention. Let us join forces to offer swift, competent and engaging service to further grow your brand!
$50 USD in 7 days
5.3
5.3

Hey there, I’m excited to apply for your Instagram Customer Support position. With a strong background in social media customer service, I specialize in delivering fast, polite, and accurate support strictly focused on Instagram Direct Messages and comment threads. Here is how I will help achieve your project goals: • Speed & Active Monitoring: I will stay logged in during my scheduled hours to manage incoming DMs and comments promptly, maintaining an average response time well under 10 minutes. • Accurate Brand Voice: Relying directly on your product information sheet, I deliver clear, friendly, and informative answers aligned with your brand voice—with zero copy-paste errors and no sales pitching. • Smart Escalation: If an inquiry falls outside the provided sheet or FAQ, I will immediately flag it for your review and continue with the next chat so no customer is left waiting. I am fully comfortable working exclusively within Instagram and dedicated to providing a top-tier support experience for your brand. I look forward to discussing how I can support your team! Best regards, Tara D.
$100 USD in 30 days
5.3
5.3

Hi, I’m an experienced social media customer support specialist ready to manage your Instagram DMs and comments during your required shift hours. Here is how I will hit your goals: ⚡ Sub-10 Minute Responses: Active, real-time monitoring to keep reply times under 10 minutes. ? Accurate & Friendly Replies: Clear answers directly from your product info sheet, adhering strictly to your brand voice with zero copy-paste errors. ? Clean Escalation: Fast flagging for any questions outside the FAQ so no customer is left waiting. I focus purely on support—no sales pitches or content creation. I’m ready to review your product info sheet and start immediately. What shift hours are you looking to cover? Best regards, Emon
$30 USD in 7 days
4.6
4.6

Hi, I’d be happy to provide responsive and professional customer support for your Instagram account. I can monitor DMs and comments during your scheduled hours, answer customer questions accurately using your product information, and promptly flag anything outside the provided guidelines. I’m detail-oriented, communicate with a friendly and consistent brand voice, and am committed to maintaining fast response times while ensuring every interaction is handled with care. Best regards, Malaika Asad
$40 USD in 1 day
3.2
3.2

Hi, I build AI support agents, and this no longer needs a person sitting in the inbox by the hour. I can set you up with an agent trained on your product sheet that answers Instagram DMs and comments instantly, all day, in your brand voice. It does what you described, faster: it reads each question, pulls the right answer from your product info, and replies clearly and politely with zero copy-paste errors. Response time goes from under ten minutes to near instant, any hour, not just during a shift. And when a question falls outside the FAQ or it is not sure, it flags that chat for you and moves on, so nobody waits and nothing wrong gets sent. Pure support, no sales, no content, exactly as you want. You review the flagged cases and update answers whenever your products change.
$120 USD in 7 days
2.6
2.6

Hi, I can handle your Instagram DMs and comment threads with fast, friendly, and accurate support during the agreed hours. I’ll stick to your product sheet, keep responses clear and polite, and flag anything outside the FAQ right away so customers aren’t left waiting. I’m comfortable working only on Instagram, staying on top of new messages, and keeping copy-paste errors out of the process. You can count on me to maintain a consistent brand tone and keep response times under 10 minutes. Regards, Parvesh M.
$75 USD in 30 days
0.0
0.0

Hello, I understand that you are in need of a dedicated individual to manage your brand's Instagram Direct Messages and comment threads, providing prompt and accurate customer support without engaging in content creation or sales pitching. With my background in Customer Service and Social Media Marketing, I am well-equipped to handle this task efficiently. I will ensure that every customer query is addressed promptly, with clear and informative responses that reflect your brand's voice. By closely monitoring new messages and utilizing the product information sheet provided, I will deliver accurate information to customers in a polite and consistent manner. My availability aligns with Indonesia timezone, allowing me to be present during the agreed-upon hours to maintain an average response time of under 10 minutes per chat. I am confident in my ability to meet your project requirements and provide valuable support to your customers on Instagram. Looking forward to discussing this opportunity further. Best regards, Saddam
$140 USD in 7 days
0.0
0.0

I’ve worked remotely handling written conversations for an Australian talent management agency. My role was starting chats, answering questions clearly, following up, building rapport, and keeping accurate records while working independently. I can do the same on your Instagram. Monitor DMs and comments during the agreed hours, reply quickly with clear and friendly answers based on the product information you provide, and flag anything outside the FAQ so customers never wait. I stay accurate, keep a consistent polite tone, and make sure nothing is copied incorrectly. I work well independently and can keep response times under 10 minutes during my shifts. If that fits what you need, I’m ready to start. Tamunosaki Ezekiel Port Harcourt, Nigeria
$30 USD in 7 days
0.0
0.0

I believe I'm a good fit because I have several years of experience in the BPO industry, where I handled customer inquiries through phone, chat, and email. This taught me how to communicate clearly, stay professional, and provide accurate information. I'm a fast learner, pay close attention to details, and if I'm unsure about something, I'd rather ask or escalate it than give the wrong answer.
$140 USD in 7 days
0.0
0.0

Hey, Went through your project, honestly looks like something I can help you with. I'm Sidhant, been helping clients for more than 4 years now, you just share your ideas and I've got you covered. One thing I always do revisions until you're actually happy with it. No limits on that. Shoot me a message, let's get started. Sidhant
$140 USD in 1 day
0.0
0.0

Hi there, I can step in and handle your Instagram DMs and comment threads to keep your response times fast, clear, and friendly during my shift. I focus purely on clean, accurate customer support so your brand voice stays consistent and your followers feel heard right away. Here is how I will manage the workflow: Fast & Reliable Monitoring: Active monitoring to consistently keep response times well under 10 minutes. Accuracy First: Accurate answers grounded strictly in your product information sheet. Smart Escalation: Instant flagging for edge cases or non-FAQ questions so no customer is left waiting or given incorrect information. I am fully comfortable logging into Instagram and operating strictly in a support capacity—no unwanted sales pitches or content distraction. I’m available to start right away and would love to review your product info sheet to get aligned with your brand voice. Looking forward to working together! Best regards, Hasnain
$50 USD in 7 days
0.0
0.0

I have nearly 10 years in customer service in various fields and companies. From automotive to broadcasting to ecommerce. Companies like UMW Toyota, Astro, Shopee and Perodua. I am familiar working with whatsapp, emails, inbound and outbound calls and ecommerce platform. I am also fluent in Bahasa Melayu and English.
$140 USD in 7 days
0.0
0.0

Hi I’d love to help manage your Instagram customer support. I know how important quick, friendly responses are especially when customers are waiting for answers before making decisions or simply need help. I’m comfortable following brand guidelines and making sure every reply is accurate, professional, and feels personal. Here’s what I can help with Monitor your Instagram DMs and comments during my scheduled hours. Respond promptly using your product information sheet and FAQs. Keep a consistent, polite tone that matches your brand. Flag any questions I’m unsure about instead of guessing, so customers always receive accurate information. Stay organized and make sure no messages or comments are missed. I’m detail oriented, reliable, and understand that great customer support is about making every interaction a positive experience. My goal is to help your customers feel heard while keeping response times fast and communication clear. I’d love to learn more about your brand and discuss how I can support your team. Looking forward to hearing from you! Esandi
$50 USD in 7 days
0.0
0.0

Hello, I understand you need someone who can provide fast, friendly, and accurate customer support through Instagram Direct Messages and comments while maintaining your brand's voice. Here is what I will be doing: * Monitor your Instagram account during the agreed working hours. * Respond to Direct Messages and comments within the target response time. * Answer customer questions using your product information sheet with accuracy. * Maintain a polite, professional, and consistent tone in every reply. * Flag any questions outside the FAQ instead of guessing, so customers always receive the correct information. * Ensure zero copy-paste errors and keep conversations well organized. Skills: Instagram Customer Support, Direct Message Management, Comment Moderation, Customer Service, Communication, Attention to Detail, Problem Solving, Time Management. I am available to start immediately and would be happy to complete a trial to demonstrate my communication and response quality.
$100 USD in 31 days
0.0
0.0

Hi, I'd love to help manage your Instagram customer support. I understand the scope clearly: monitoring DMs and comments during agreed hours, answering customer questions using your product information sheet, keeping responses friendly and on-brand, and flagging anything outside the FAQ instead of guessing — no content creation, no sales pitching, just fast and accurate support. Response time: I can commit to the under-10-minute average response time during my shift, checking messages consistently rather than in batches, so no customer is left waiting. Accuracy and tone: I recently completed a Customer Service Foundations certification (LinkedIn Learning) focused on exactly this — clear communication, managing customer expectations, and maintaining a consistent, professional tone. I'll study your product sheet closely before starting so my answers are accurate from day one, with zero copy-paste errors. Availability: I'm available for [indica aquí tus horas disponibles] and can adjust to match your required shift hours. I'm detail-oriented and comfortable flagging edge cases rather than improvising an answer I'm not sure about — I'd rather escalate to you than risk giving a customer wrong information. Happy to start as soon as you're ready.
$145 USD in 7 days
0.0
0.0

Hello! I've seen that you are looking for someone to manage your Instagram dm's! I'm a fast learner and I'm already used with the app since I'm also using it everyday! I've also read your rules so if i find something out of the FAQ or I'm unsure I should flag it and continue with the next person so that we can be efficient! Can you please tell me the time periods when you want me to work on your Instagram page and your time zone? Thanks. Good day and I'm looking forward working with you!
$37 USD in 7 days
0.0
0.0

Hola, Me interesa colaborar en este proyecto. Tengo más de 8 años de experiencia en atención al cliente, ventas y supervisión de equipos, lo que me ha permitido desarrollar una comunicación clara, amable y profesional con los clientes. Actualmente resido en Portugal, hablo español nativo, portugués a nivel avanzado y tengo conocimientos de inglés. Me adapto rápidamente a nuevos procesos y puedo seguir instrucciones con precisión, utilizando la información que me proporcione para responder de forma correcta y mantener un tono consistente. Soy una persona responsable, organizada y muy atenta a los detalles. Entiendo la importancia de responder con rapidez, mantener una buena experiencia para el cliente y consultar cuando una respuesta no esté clara, en lugar de proporcionar información incorrecta. Estaré encantado de colaborar con ustedes. Muchas gracias por considerar mi propuesta
$85 USD in 7 days
0.0
0.0

Hi, I'd love to help manage your Instagram DMs and comment threads. I bring hands-on experience handling high volumes of customer conversations quickly and accurately most recently as a top-performing sales and client engagement specialist, where fast, clear communication and consistent follow-through were central to my role every day. I understand this project is purely customer support, not sales or content my focus would be fast, accurate replies based on your product info sheet, keeping response times under 10 minutes, and flagging anything outside the FAQ rather than guessing. I'm comfortable working agreed-upon shift hours and adapting to your brand voice for a consistent, professional tone across every reply. I'd welcome the chance to discuss your shift hours and product info sheet to get started. Happy to answer any questions. Best regards, Micheal Esther Chinagorom
$200 USD in 7 days
0.0
0.0

Hello, I am interested in providing Instagram customer support for your brand. I am comfortable handling Instagram DMs and comment threads with clear, polite, and accurate responses. I can follow your product information sheet and FAQ carefully, respond quickly to customer questions, and flag anything outside the provided information instead of guessing. I am organized, reliable, and focused on maintaining a consistent brand tone. I am available to provide customer support during night hours and can maintain quick response times during the agreed night shift. I would be happy to support your brand and provide a professional customer experience.
$140 USD in 7 days
0.0
0.0

Sidoarjo, Indonesia
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