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Customer Support Specialist (Full-Time | Live Chat & Technical Support) Job Overview: We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.) on e-commerce marketplaces (such as GamsGo). We offer 2 fixed weekly schedule blocks (6 days on / 1 day off) with 3 available 8-hour shifts to ensure continuous coverage. Work Schedule & Shift Times (Strictly Spain Time / CEST - UTC+2) All shifts are managed and executed according to Spain local time (Madrid / CEST - UTC+2). Regardless of your physical country or local time zone, you must convert and adjust your local working hours to match these exact Spanish time slots: Position 1: Monday to Saturday (Day Off: Sunday) Choose one fixed 8-hour shift: Tuesday to Sunday (Day Off: Monday) | 08:00 – 16:00 (Spain Time). (Please calculate the time difference between your country and Spain before applying to ensure you can reliably cover your selected shift). Key Responsibilities: Manage real-time customer chat, support tickets, and post-sales inquiries on marketplace platforms (GamsGo). Guide customers through automated portal access ([login to view URL]), Master Key redemption, Smart TV pairing via 8-digit codes ([login to view URL], [login to view URL]), and iOS/Android deep-linking. Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to resolve claims. Multilingual customer assistance using established templates, macros, and AI translation tools across Spanish, English, French, and German. Quality assurance, differentiating genuine service defects from user configuration errors, and escalating valid issues. Requirements & Qualifications: Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations. Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication. Strong written communication skills in Spanish and English (additional languages are a plus). Reliable workstation: Stable PC/Laptop, backup power, and high-speed internet connection. High punctuality, commitment, and adherence to response time targets (SLA). How to Apply: When applying, please provide: Your updated CV / Resume. Your country of residence and your local time zone. A brief summary of your previous experience in customer support or digital product troubleshooting.
Project ID: 40687531
14 proposals
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Active 6 days ago
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14 freelancers are bidding on average €294 EUR for this job

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.
€400 EUR in 7 days
4.6
4.6

A full-time online job has its unique demands, and I'm uniquely qualified to meet them. My name is Arti, a highly experienced website developer and virtual assistant skilled in managing multi-channel e-commerce platforms. This background provides me with a solid foundation in customer support, technical assistance, and the ability to effectively troubleshoot digital products. With my strong work ethic and proven track record of delivering in high-pressure situations, I am confident that I can handle the responsibilities of managing live customer chats, resolving tickets, disputes management, as well as account onboarding for your digital subscription services. assured your clients will receive prompt responses within agreed-upon timeframes helping you to maintain high levels of customer satisfaction. With my diverse skills spanning tech-literacy, multilingualism, reliability, and time-management -- I am your ideal fit for this role. So let's chat further about how I can contribute to enhancing your digital subscription services!
€200 EUR in 7 days
2.8
2.8

Hello, I am Mohammed From Tampa, FL. I understand the need for proactive customer support that ensures seamless live chat and technical assistance for digital subscriptions. With over 5 years of experience in customer support and technical troubleshooting, I quickly resolve issues while maintaining high customer satisfaction. I will manage real-time chats and support tickets effectively by using established templates and macros for various languages. I’ll guide customers through account onboarding and troubleshooting processes, ensuring clarity and swift resolutions. Additionally, I'll utilize my basic technical knowledge of VPNs and streaming platforms to diagnose and fix user issues while providing well-structured reports for marketplace disputes. I've successfully handled similar roles, ensuring both customer happiness and technical accuracy. What specific tools or platforms do you use for live chat management and ticket resolution? Thank you.
€250 EUR in 3 days
0.0
0.0

Hi, I'm applying for the Morning Shift (08:00–16:00 Spain Time / CEST), which corresponds to 07:00–15:00 my local time in Nigeria (WAT, UTC+1). I can cover this shift reliably, six days a week. Here's a brief summary of my relevant experience: I have 2–4 years of customer support experience handling live chat, ticket resolution, and post-sales inquiries across digital platforms. I'm comfortable guiding users through account access, authentication issues, device pairing, and browser/app troubleshooting in plain, clear language. I use AI translation tools to manage multilingual support efficiently and follow structured templates and macros to maintain consistency and meet SLA targets. For dispute and claim resolution, I document issues methodically — distinguishing genuine service defects from user configuration errors — and compile clear, well-structured reports for escalation and mediation. Country & Time Zone: Nigeria (WAT, UTC+1) Preferred Shift: Morning — 08:00–16:00 Spain Time Internet & Equipment: Stable broadband, reliable laptop, backup power available I'll share my CV on request. Ready to start immediately. Itunu
€300 EUR in 30 days
0.0
0.0

I am a perfect fit for your project. I can seamlessly manage your live chat, handle technical support for digital subscriptions like Netflix and Disney+, and resolve GamsGo marketplace disputes while adhering strictly to your required Spain CEST schedule. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. I offer a free consultation to better understand the project and provide the best technical approach for your customer operations. I would love to chat more about your project! Regards, Sonny Dube
€300 EUR in 7 days
0.0
0.0

Hi, I’m interested in the Customer Support Specialist position. I’m comfortable handling live chat, support tickets, post-sale issues, and technical troubleshooting while keeping responses clear, professional, and fast. I can assist customers with account access, browser/cache issues, mobile deep links, Smart TV pairing, authentication problems, and distinguishing genuine service issues from user-side configuration problems. I’m also comfortable following templates/macros, using translation tools, documenting cases, and preparing structured evidence for disputes and escalations. I’m reliable with fixed schedules and SLA-driven support, and I understand the importance of accurate communication when handling high-volume customer conversations. I can provide my updated CV, country/time zone, and a summary of my relevant experience as requested.
€200 EUR in 7 days
0.0
0.0

A full-time online job has its unique demands, and I'm uniquely qualified to meet them. My name is Arti, a highly experienced website developer and virtual assistant skilled in managing multi-channel e-commerce platforms. This background provides me with a solid foundation in customer support, technical assistance, and the ability to effectively troubleshoot digital products. With my strong work ethic and proven track record of delivering in high-pressure situations, I am confident that I can handle the responsibilities of managing live customer chats, resolving tickets, disputes management, as well as account onboarding for your digital subscription services. assured your clients will receive prompt responses within agreed-upon timeframes helping you to maintain high levels of customer satisfaction. With my diverse skills spanning tech-literacy, multilingualism, reliability, and time-management -- I am your ideal fit for this role. So let's chat further about how I can contribute to enhancing your digital subscription services!
€300 EUR in 7 days
0.0
0.0

Main 22 saal ka hoon aur Noida mein rehta hoon. Main currently job karta hoon aur apne career aur future ko lekar serious hoon. Nature se main simple, independent aur understanding person hoon. Mujhe travelling kaafi pasand hai aur free time mein nayi jagah explore karna achha lagta hai. Main thoda private aur independent nature ka hoon, isliye kabhi-kabhi apne liye akela time spend karna bhi pasand karta hoon. Relationship mein mere liye trust, respect, understanding aur honesty sabse important hain. Main chahta hoon ki life partner ke saath ek strong friendship aur mutual understanding ho, jahan dono ek-dusre ke dreams aur goals ko support karein. Main ek aise partner ki talaash mein hoon jo caring, understanding, genuine aur positive nature ki ho. Mera maanna hai ki ek achhe relationship ki foundation sirf attraction nahi, balki respect, trust aur companionship hoti hai.
€300 EUR in 7 days
0.0
0.0

Hola, un placer. Cuento con disponibilidad inmediata para unirme a su equipo como Especialista en Soporte al Cliente por Chat. Tengo excelente velocidad de escritura en dispositivos móviles y una ortografía impecable, ideal para la resolución de tickets y chat en vivo de sus servicios digitales. Puedo adaptarme sin problemas a los bloques de horarios y turnos en zona horaria de España (CEST). Soy una persona muy proactiva y comprometida con dar respuestas amables y eficientes. Quedo atenta para comenzar hoy mismo.
€300 EUR in 7 days
0.0
0.0

Hello i'm interested in being a custom service of technology and to apply to this job was an happily for me. If you need any help, i can ready to contact you
€300 EUR in 7 days
0.0
0.0

Hi, I’m interested in the Customer Support Specialist position. I have 10+ years of experience in e-commerce, customer support, marketplace operations, and technical troubleshooting. I’m experienced with live chat, tickets, order/account issues, customer communication, and resolving technical problems using clear step-by-step guidance. I’m also comfortable using AI translation tools and support templates. Country: India Time Zone: IST (UTC+5:30) I can reliably work according to the required Spain-time shift. I’m available for a full-time, 6-days-per-week schedule and can start immediately. Thank you.
€200 EUR in 5 days
0.0
0.0

Madrid, Spain
Member since Sep 22, 2024
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